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Poste As the Client Director for Louis Vuitton Canada, you will be responsible for developing and implementing a global and comprehensive client strategy for the region. You will oversee and lead the entire client journey on all segments, as well as crafting exceptional experiences and building brand loyalty. Missions Your mission will be to design and lead the client recruitment and retention strategy for the region in collaboration with Louis Vuitton Americas corporate partners, ensuring alignment with the global vision and objectives. You will manage the Client Development and Client Relations teams in executing this strategy, with a strong emphasis on existing top clients and emerging high net-worth clients. You will be responsible for enhancing client-related competencies across all retail levels, setting expectations for client outreach and engagement, and supporting your team in creating tailored development plans for clients. You will oversee the client's agenda, ensuring comprehensive plans are in place for all major client development initiatives and events, aligning them with business objectives while providing a seamless and elevated client experience. You will also review post-activations and events to leverage insights for team coaching and development, optimizing future plans. You will be responsible for developing and managing the full client budget. Profil We are seeking a seasoned professional with over 10 years of experience in developing high-potential clients, crafting and delivering exceptional experiences. The ideal candidate will possess extensive leadership skills, capable of holding teams accountable for their performance while being a strong developer of talent, particularly at management level. As an innovative thinker, you will identify tailored and bespoke solutions, operating with a growth mindset in your daily role. Curiosity about diverse cultures is essential, as is a proven track record in project management. You should have substantial experience in budget management and thrive in a fast-paced environment. Mandarin speaking is a plus. Informations complémentaires Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce. In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment. Recevoir par email Référence LVM28395

Role Mission The Retail Director - Canada plays a key leadership role within the Retail Management team. They are responsible for continuously challenging respective stores in delivering exceptional results and providing the highest standard of customer service, always thriving for excellence. The Retail Director is responsible for defining and executing strategic action plans to ensure a strong control of KPI's and Clienteling activities. The Retail Director must identify key talent; being able to create and implement development plans, drive a strong induction and maintain a strong presence within the market/provinces, with extraordinary passion for networking and being a Brand Ambassador. Key Accountabilities Leadership/Management Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably;Drive the implementation of company strategies by motivating and supporting the store management teams;Conduct store visits on a consistent basis and evaluate stores in the following key areas - management of team, merchandise, KPIs, FOH/BOH standards, processes, staff proficiency, business strategy and business tools; Develop store and process enhancements as needed;Follow very closely all KPIs as regard to productivity, Client KPIs, cost control and inventory control (shrinkage) and develop measurable action plans to sustain growth.Strategic Planning and Execution Analyze sale/business to identify trends and opportunities and develop strategic action plans;Actively search and understand market competition with focus on gaining market share;Demonstrate effective managerial competencies: team building, collaboration, lead change initiatives;Periodic comprehensive reporting to management with strategic content;CRM - Customer Relationship Management:Review, approve and ensure that stores are on track with established CRM rollouts; Guide the managers towards a ROI through achieving targets in CRM actions as well as tier-growth strategies; Ensure store teams are executing their established CRM plans; Support the stores and establish accountability while ensuring that the CRM tier plan and Clienteling activity plan achieve the target results;Partner with Relational Marketing department to ensure stores are on track with top line growth and analyze key areas; Monitor by door the key Clienteling metrics and ensure that stores are achieving desired benchmarks;Support the creation of the budget and forecast sales and expense plan by store through close collaboration with Stores Managers, Finance, Business Planning;Promote brand awareness, establish market/store presence, and capture competitive market share; Establish a baseline by market for optimal growth.Performance and Talent Management Continuously monitor Store Management teams and provide constructive feedback, as needed;Partner with Human Resource Manager on complex employee relations issues and escalate, as needed;Oversee the annual performance review process and salary planning process for respective stores;Identify and create action plans and build development plans for all retail employees;Attract, recruit, and retain a high performing team; Build a talent pipeline through networking and competitive shopping;Ensure a consistent and branded onboarding experience for new hires;Collaborate with the training department on new product and service trainings.Key Requirements Experience of at least 6 years in store management, with experience in a district role; A track record in developing and achieving Clienteling activity both in store and outside stores;Operates with a high degree of ethics and integrity; Strong business acumen, highly analytical, able to present and drive one idea; Experience in collaborating with multiple teams - Human Resources, Store Operations, Loss Prevention, Merchandising, Legal department, etc; Great verbal and written communication skills; excellent presentation skills;Very proficient in Excel and PowerPoint; Strategic and focused on the end results;Decisive and collaborates with a team to develop strategies; Flexible, adaptable, reliable and able to work well under pressure;Extremely well organized and structured - excellent project management skills; Able to quickly assess and anticipate needs and provide highest quality of service.** Leased: Experience managing business to business relationships;Experience with Lease or Contract negotiations;Experience with utilizing an Omni Channel approach in analyzing the business;.Key Behaviors Explore Considerate Thinker Sees the big picture and understands how own actions and decisions impact others and the organization as a wholeSolutions Developer Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutionsDeliver Accountable Achiever Actively gets things done, raising the bar for performance, and taking accountability for own actionsAgile Advocate Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goalsConnect Connection Builder Builds trust-based relationships across boundaries and encourages collaborationAdapts own style to communicate impactfullyPeople Enabler Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniquenessBuild Continuous Learner Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfortTalent Builder Provides constructive and on-going feedback, coaches and helps others to achieve their full potentialWork authorization Qualified candidates must have the proper work authorization to work in Canada.Accessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. EOE M/D/F/V

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. The Assistant, Personal Shopping provides partnership and administrative support to the Personal Shopper. Specific responsibilities include (but are not limited to) the following: Schedule all appointments and maintain calendar of Personal Shopper Review and handle all correspondence including drafting of and producing official client invitations Speak on behalf of Personal Shopper via telephone or email while maintaining superior customer service and ensuring follow-up in a professional and timely manner Maintain Personal Shopper client profiles and information, track and interpret data to ensure accuracy Prepare and coordinate materials and merchandise for all client appointments ensuring standards are maintained Coordinate alterations, product transfers, COG's, Holds and other services as required Other duties as assigned including errands as deemed necessary to maximize efficiency of Personal Shopper's schedule/work Maintain merchandising standards in the Personal Shopping Suites and on the selling floor when removing and returning product Ensure the suites meet all Store Readiness requirements including overall maintenance and housekeeping Reduce or eliminate loss through effective loss prevention Attend PK session to become the expert Comply with all Health & Safety policies and requirements The ideal candidate: High School diploma Previous retail experience preferred Advanced proficiency in MS Word, Excel, Power Point, Outlook, Internet Fully bilingual in French and in English. The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. Hiring Range / Échelle salariale à l'embauche :$17.40 - $19.40 / 17,40$ - 19,40$ (per hour / de l'heure)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l'expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.

Requisition ID: 885357 Store #: Q0E641 ALPI - Brossard Position:Full-Time Total Rewards: Benefits/Incentive Information Are you enthusiastic and fascinated by the world of optics? Do you like to work with designer eyewear, quality optical frames and products? Join us and discover a challenging, vibrant and caring work environment in the heart of Montréal. We are a multi-disciplinary team of eye care professionals (optometrists, opticians and eyewear stylists), who has a fashion forward mindset, offers personalized eye care services and carefully selected quality eyewear products: glasses, sunglasses, lenses, and contact lenses from popular power brands and renowned independent brands. Antoine Laoun Optician is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! FONCTION GÉNÉRALE La mission globale du gérant de magasin est d'être un leader au sein de l'organisation Antoine Laoun. Le Store Manager fournit des indicateurs de performance clés en intégrant la Brand Story et en assurant une exécution sans faille de l'expérience client. PRINCIPALES TÂCHES ET RESPONSABILITÉS S'assurer que l'équipe Antoine Laoun fournit un service client inégalé Fournir une formation et un encadrement à l'équipe en tirant parti des programmes fournis par l'entreprise. Analyse les rapports pour créer et mettre en oeuvre des plans d'action pour améliorer les KPI du magasin, notamment : o NPS - Score Net Promoteur ; % de ventes par rapport au plan ; Nombre de clients ; Paire complète ; Travail; Saturation de la formation ; Croissance des examens ; et d'autres Attire et embauche une équipe très engagée pour garantir que le magasin dispose des bonnes personnes au bon endroit et au bon moment. S'associe au docteur en optométrie pour améliorer l'expérience client et patient et piloter les KPI du magasin. Est fier du magasin et guide l'équipe pour exécuter parfaitement toutes les tâches opérationnelles, d'inventaire et visuelles conformément aux directives afin de garantir la meilleure expérience client et patient. S'assure que tous les programmes de sécurité approuvés par l'entreprise sont mis en oeuvre et maintenus de manière cohérente conformément aux normes afin de maintenir un environnement de travail sûr et amusant. QUALIFICATIONS DE BASE Bachelier ou équivalent 4+ années d'expérience en gestion/supervision Connaissance complète des opérations, des processus et des implications commerciales Fortes compétences d'influence et de négociation Compétences en matière de constitution d'équipe et de gestion Connaissance de la théorie et des produits optiques actuels Fort communicateur et auditeur Solides compétences de base en mathématiques (addition, soustraction, multiplication, division) Aptitudes de vente Familiarité avec la caisse enregistreuse, les ordinateurs et les calculatrices Capacité à gérer le temps dans des délais serrés QUALIFICATIONS PRÉFÉRÉES Diplôme collégial ou équivalent Licence d'État (le cas échéant) et/ou certification ABO dans les États sans licence Certification finale d'inspecteur Antoine Laoun Programme de qualité, d'ajustement et d'ajustement Antoine Laoun Expérience antérieure dans le service client et la vente au détail Connaissance de la marchandise actuelle du magasin Haut niveau de sens des affaires pour inclure une connaissance détaillée du tableau de bord Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected]. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.