GUCCI careers

Summary As a Store Director at Gucci Holt Renfrew Ogilvy, you will lead and support all activities to achieve store business objectives, demonstrating an unsurpassed service culture. You will perform with high integrity in operations, loss prevention compliance, human resources management, as well as in visual merchandising presentation. You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As the Store Director, you will represent the brand as a Gucci Ambassador by promoting the values and ambitions of the brand within the marketplace. ResponsibilitiesDrive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability.Analyze monthly store performance and report current trends to cover every aspect of the business including competitor performance.Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided and annual mystery shop goals are met.Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches.Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy and partner with the appropriate internal departments for product support.Communicate company set KPI’s and identify strategies to ensure performance standards are met.Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category and client tier segment.Lead the team to consistently establish relationships and propose local events through continuous networking and support product launches that promote high client attendance and strong sales results.Proactively follow current competitors and fashion trends, industry news and new innovations in technology.RequirementsMinimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.Bachelor’s Degree in a related field is preferred.Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.Ability to manage competing priorities in a fast-paced environment.Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.Industry awareness and strong business acumen.Strong verbal and written communication skills and excellent organizational skills.Passion for the Fashion Industry.Flexibility to work a retail schedule which will include evenings, weekends, and holidays.Ability to communicate in French and English is a requirement.

Summary The Senior Client Advisor provides exceptional luxury client service, promotes brand values, and creates a branded customer experience while driving sales and client development. The role focuses on meeting individual and store targets, maintaining product and visual standards, and contributing to a positive team environment. Responsibilities Achieve or exceed monthly and seasonal individual and store sales goalsDeliver exceptional customer service following the Gucci selling ceremonyDrive and exceed individual KPI goals through quality salesCapture and maintain meaningful customer data in CRMMaintain an active, accurate, and organized client book with regular follow upAdvise clients on fashion trends and luxury product knowledgeWork collaboratively with team members to ensure a consistent client experienceMaintain store security standards and a neat understock and stock roomUphold Gucci image and visual display standardsRequirements Bachelor's Degree preferred3+ years of luxury fashion sales experience or similar customer service roleProven ability to drive sales results and build lasting customer relationshipsExcellent oral and written communication skillsStrong organization, follow up, and attention to detailTeam focused with ability to collaborate effectivelyAbility to work in a fast moving and dynamic environmentFlexibility to work evenings, weekends, and holidaysProper work authorization to work in Canada

Role Mission The Gucci Senior Operations Controller is responsible for providing operational support to the business by overseeing an efficient stockroom to ensure accurate inventory and the ability to prioritize the process of providing clients with exceptional service by supporting the selling process as needed. Key Accountabilities Operations Execute shipping and receiving process and report any issues to Store Director or Operations Manager, taking the necessary steps to resolve;Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages;Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager;Develop and share ideas to increase efficiency and reduce operational costs;Support the team in the selling process, ensuring the highest level of client experience;Print and ticket merchandise, returns, and price adjustments;Process repairs and damages on a timely basis according to company guidelines;Assist with physical maintenance of the boutique when needed;Pack, handle, and store merchandise according to Gucci standards;Support store initiatives and projects on an as needed basis;Follow all company policies and procedures.Key Requirements Minimum 2-3 years of retail experience, luxury or contemporary preferred;Supervisory experience a plus;Excellent written and communication skills;Previous experience in retail or other service-related industry is preferred;Ability to analyze information, identify business priorities, and problem solve;Works with a high degree of integrity and strong ethic;Ability to manage multiple tasks in a fast-paced environment;Excellent organizational skills and attention to detail;Experienced with technology to utilize internal retail systems and shipping software programs;Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes;Team player attitude.Key Pillars for Ways of Working Execute the mission of the role with a Radically Client-Centric mindsetApproach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative workingBe Relentlessly Creative and approach challenges with an innovative mindsetDemonstrate that Everyone is an Owner through thoughts, actions, and behaviorsWork Authorization Qualified candidates must have the proper work authorization to work in CanadaAccessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. EOE M/D/F/V

Role Mission The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience. Key Accountabilities Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;Contribute to upholding the visual display of all products in accordance with Gucci visual standards;Maintain a neat and organized understock and stock room;Adhere to Gucci image standards and guidelines;Follow all company policies and procedures.Key Requirements Bachelor’s Degree preferred;3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;Strong organization and follow-up skills are essential;Accuracy and attention to detail;Candidate should be team-focused with a desire to collaborate effectively;Ability to work in a fast moving and dynamic environment;High flexibility and ability to adapt to different customers;Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.Key Pillars for Ways of Working Execute the mission of the role with a Radically Client-Centric mindset;Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;Be Relentlessly Creative and approach challenges with an innovative mindset;Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.Work Authorization Qualified candidates must have the proper work authorization to work in CanadaAccessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. EOE M/D/F/V

Role Mission The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience. Key Accountabilities Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;Contribute to upholding the visual display of all products in accordance with Gucci visual standards;Maintain a neat and organized understock and stock room;Adhere to Gucci image standards and guidelines;Follow all company policies and procedures.Key Requirements Bachelor’s Degree preferred;3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;Strong organization and follow-up skills are essential;Accuracy and attention to detail;Candidate should be team-focused with a desire to collaborate effectively;Ability to work in a fast moving and dynamic environment;High flexibility and ability to adapt to different customers;Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.Key Pillars for Ways of Working Execute the mission of the role with a Radically Client-Centric mindset;Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;Be Relentlessly Creative and approach challenges with an innovative mindset;Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.Work Authorization Qualified candidates must have the proper work authorization to work in CanadaAccessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. EOE M/D/F/V

Role Mission The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience. Key Accountabilities Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;Contribute to upholding the visual display of all products in accordance with Gucci visual standards;Maintain a neat and organized understock and stock room;Adhere to Gucci image standards and guidelines;Follow all company policies and procedures.Key Requirements Bachelor’s Degree preferred;3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;Strong organization and follow-up skills are essential;Accuracy and attention to detail;Candidate should be team-focused with a desire to collaborate effectively;Ability to work in a fast moving and dynamic environment;High flexibility and ability to adapt to different customers;Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.Key Pillars for Ways of Working Execute the mission of the role with a Radically Client-Centric mindset;Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;Be Relentlessly Creative and approach challenges with an innovative mindset;Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.Work Authorization Qualified candidates must have the proper work authorization to work in CanadaAccessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. EOE M/D/F/V

Role Mission As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing them with the best-in-class service, elevated and unique experience, and strong client relationships. Through the Eyes of the Client: You connect me to the brand. Key Accountabilities Client Journey Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in- store or remotely.Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations.Develop client base by recruiting new clients and developing existing ones.Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and relevant.Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc.).Sales Excellence Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude.Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience.Guide and inspire the client to make the best possible decision to buy the right product.Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.Brand & Product Using knowledge of Gucci and our products, engage with clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions.Proactively attend trainings to gain insights on product knowledge.Ensure to be up to date on fashion trends and competitors (products, campaigns, fashion trends, services, etc.) and clients’ segmentation to come up with the best possible solutions for our clients.Combines styling knowledge with the ability to offer products to best serve the client.Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude.Operational Excellence Actively participate in all store operations such as stock maintenance, stock inventories, etc.Adhere to all policies and procedures with a focus on loss prevention and operational excellence.Accurately process all POS transactions and ensure accurate capture of client information.Contribute to upholding the visual display of all products following Gucci visual standards.Follow Company grooming guidelines at all times and according to Gucci standards and policies.Ensure optimal levels of products on the sales floor in line with corporate policies and procedures.Manage general store administration and functionality.Key Requirements 2+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.Flexibility to work a retail schedule which will include evenings, weekends, and holidays.Deep knowledge about and passion for fashion and luxury.Excellent commercial awareness and client attitude.High flexibility and ability to adapt to different clients and complex situations.Strong communication skills.Ability to work in a fast-moving and dynamic environment.Work Authorization Qualified candidates must have the proper work authorization to work in CanadaAccessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. EOE M/D/F/V

Role Mission As a Gucci Senior Client Advisor, you will assist the Store Director in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations. You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace. Key Accountabilities Team Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;Assist in the development and growth within your team;Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.Client Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;Attract new clients by being a Brand Ambassador through networking within the community;Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.Operations Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;Contribute to upholding the visual display of all products in accordance with Gucci visual standards;Support the daily operations of the store when management is not present;First point of contact should a difficult client issue arise.Key Requirements Sales management experience in retail, luxury retail, or service-related industry preferred;Bachelor’s Degree in a related field is preferred;Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;Ability to manage competing priorities in a fast-paced environment;Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;Industry awareness and strong business acumen;Strong verbal and written communication skills and excellent organizational skills;Passion for the Fashion Industry;Flexibility to work a retail schedule which will include evenings, weekends, and holidays.Key Pillars for Ways of Working Execute the mission of the role with a Radically Client-Centric mindsetApproach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative workingBe Relentlessly Creative and approach challenges with an innovative mindsetDemonstrate that Everyone is an Owner through thoughts, actions, and behaviorsWork Authorization Qualified candidates must have the proper work authorization to work in CanadaAccessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. EOE M/D/F/V

Role Mission The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience. Key Accountabilities Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;Contribute to upholding the visual display of all products in accordance with Gucci visual standards;Maintain a neat and organized understock and stock room;Adhere to Gucci image standards and guidelines;Follow all company policies and procedures.Key Requirements Bachelor’s Degree preferred;3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;Strong organization and follow-up skills are essential;Accuracy and attention to detail;Candidate should be team-focused with a desire to collaborate effectively;Ability to work in a fast moving and dynamic environment;High flexibility and ability to adapt to different customers;Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.Key Pillars for Ways of Working Execute the mission of the role with a Radically Client-Centric mindset;Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;Be Relentlessly Creative and approach challenges with an innovative mindset;Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.Work Authorization Qualified candidates must have the proper work authorization to work in CanadaAccessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. EOE M/D/F/V

Mandat À titre de directeur de magasin chez Gucci, vous devrez diriger toutes les activités et leur prêter votre concours afin d’atteindre les objectifs de l’entreprise, tout en faisant rayonner une culture axée sur l’excellence du service à clientèle. Vous devrez faire preuve d’une grande intégrité quant au déroulement des activités, au respect des procédures relatives à la prévention des pertes, à la gestion des ressources humaines, ainsi que la mise en marché. Vous serez un chef dynamique et inspirant avec beaucoup d’expériences qui fait preuve d’un désir de bâtir de bonnes relations avec les clients externes et les partenaires internes. Le directeur de magasin représente la marque à titre d’« ambassadeur Gucci » en faisant la promotion des valeurs et des objectifs liés à la marque sur le marché. Principales responsabilités Chef de magasin Augmenter et maximiser le volume des ventes dans le but d’atteindre systématiquement les objectifs de vente tout en assurant l’intégrité opérationnelle et le suivi des profits sur une base mensuelle;Analyser les performances mensuelles du magasin, dégager les tendances actuelles dans les secteurs d’actitivités pour couvrir tous les volets de l’entreprise et faire l’état des performances des concurrents afin d’accroître les parts du marché;Faire preuve de leadership en matière de ventes en jouant un rôle actif sur le plancher des ventes au moyen de la mobilisation des clients principaux, d’un service à la clientèle hors de l’ordinaire, et de l’atteinte des objectifs annuels d’évaluation mystère;Gérer et maintenir les niveaux de stocks en entretenant une communication directe avec les services clés de l’entreprise, dans le but de maximiser les ventes à plein prix, de revendre les produits à fort prix et s’aligner sur les lancements de produits;Transmettre à tous les associés les renseignements sur la collection actuelle et les former sur celle-ci dans le but d’assurer la formation adéquate de l’équipe sur les fondements de la marque et les stratégies saisonnières en collaborant avec les services internes appropriés pour un soutien relatif aux produits;Faire part des indicateurs de rendement clés fixés par l’entreprise et mettre en place des stratégies pour respecter les normes de rendement;Élaborer et mettre en œuvre des plans d’affaires en collaboration avec le directeur régional afin d’accroître les ventes pour chaque catégorie de produits et de clientèle;Mener l’équipe à systématiquement établir des relations et à proposer des événements locaux grâce au réseautage continu, ainsi prêter son concours à des lancements de produits qui favorisent une forte participation des clients et d’excellents résultats en matière de vente;Suivre de façon proactive les tendances dans le monde de la mode, l’actualité relative au domaine et la technologie actuelles, et analyser les principaux concurrents du marché;Renforcer la notoriété de la marque, assurer la présence du magasin dans le marché et la renforcer, s’approprier une part de marché dans un marché concurrentiel en s’impliquant dans des activités communautaires et en organisant des événements commandités par la société;Adopter l’image de Gucci en fonction des directives en matière d’apparence.Gestion de la performance et des talents Tenir des séances d’accompagnement et d’orientation avec les associés afin de passer en revue les performances et de fournir une rétroaction constructive en temps opportun; Superviser le processus d’examen annuel pour tous les employés du magasin et établir leurs objectifs annuels;Définir et mettre en œuvre un plan d’action et établir un plan de développement pour tous les employés;Attirer, recruter et maintenir une équipe performante; Établir une réserve de talents grâce au réseautage et au magasinage comparatif;Assurer une expérience cohérente d’accueil et d’intégration qui incarne la marque pour tous les nouveaux employés;Gérer l’affectation du personnel et le calendrier de travail de manière à accroître les ventes et à assurer un bon service à la clientèle;Travailler en collaboration avec le directeur régional et le directeur des ressources humaines pour résoudre efficacement tout problème lié aux relations de travail;Recherche de clientèle Veiller à l’atteinte des objectifs d’affaires en utilisant une stratégie client efficace afin d’attirer et de garder les clients potentiels;Diriger l’équipe dans la mise en œuvre d’un service à la clientèle et d’un service après-vente exceptionnels afin de fidéliser la clientèle;Assurer l’élaboration, la mise en œuvre et la mise en pratique des initiatives relatives aux outils de l’entreprise en fournissant des plans d’action à l’équipe;Recueillir des données pertinentes sur les clients dans le but d’établir des relations pour personnaliser les occasions de développement futures avec le client. Effectuer un suivi des rapports mensuels sur la base de données des outils de l’entreprise.Exploitation Travailler en collaboration notamment avec les services d’exploitation, des ressources humaines et de prévention des pertes, tout en respectant et en appliquant les politiques et les procédures de l’entreprise;Assurer le suivi des dépenses du magasin et maintenir son budget d’exploitation tout en cherchant à réduire l’ensemble des coûts; Assurer la divulgation en temps opportun des politiques relatives aux factures des comptes fournisseurs et à la sortie de fonds;Observer les autovérifications trimestrielles de prévention des pertes, les inventaires tournants mensuels, le contrôle des ventes, la conservation des rapports négatifs, les rapports d’incident et les rapprochements mensuels des stocks, dans le but d’assurer que la freinte annuelle des stocks est inférieure à celle ciblée par l’entreprise;Superviser le traitement quotidien des demandes d’envoi, des livraisons et de la réception des marchandises;Fournir un calendrier mensuel de travail exact et divulguer les limites de gestion en analysant les heures de pointe dans le but d’avoir un nombre adéquat d’employés sur le plancher des ventes et de soumettre en temps opportun les documents de paie de tous les employés;Appuyer et respecter les normes en matière de marchandisage visuel établies par le siège social international de l’entreprise;Veiller à l’organisation des biens de la société conformément aux lignes directrices qui s’appliquent à l’avant et à l’arrière du magasin, fixées par le siège social;Assurer une planification efficace des horaires de travail en fonction des tendances d’achalandage;Tenir le journal des emprunts (boutique) et le programme des ventes en dépôt à jour et conformes aux politiques et aux procédures l’entreprise;Exigences du poste Au moins 7 ans d’expérience en gestion des ventes dans les domaines de la vente au détail, du commerce de luxe ou de tout autre secteur lié aux services;Être titulaire d’un baccalauréat dans un domaine connexe est un atout;Capacité à analyser les rapports des ventes, à définir les tendances dans le monde de la mode et à répondre rapidement aux besoins de l’entreprise;Aptitude reconnue pour assurer une expérience client positive visant à fidéliser les clients et à livrer des résultats mesurables;Capacité à gérer des priorités divergentes dans un environnement de travail au rythme soutenu;Maîtrise des logiciels de la suite Microsoft Office, notamment Word, Excel, PowerPoint et Outlook;Connaissance étendue du domaine et sens aigu des affaires;Grandes capacités pour la communication orale et écrite, et excellent sens de l’organisation;Grande passion pour l’industrie de la mode;Disposition à travailler selon un horaire typique de la vente au détail, notamment les soirs, les fins de semaine et les jours fériés;Aptitude à communiquer en anglais et en français, obligatoire.Compétences de base Esprit d’entrepriseAxé sur la vente et les clientsHabileté à former et à encadrer ses collèguesPrêcher par l’exempleCapacité à bâtir des relationsCommunique efficacementGucci souscrit à un programme d’accès à l’égalité. Les membres des minorités visibles, les personnes handicapées, les femmes et les vétérans sont invités à présenter leur candidature. -------------------------------------------------------------------------------------------------------------------------------- Role Mission As a Gucci Store Director, you will lead and support all activities to achieve store business objectives, demonstrating an unsurpassed service culture. You will perform with high integrity in operations, loss prevention compliance, human resources management, as well as in visual merchandising presentation. You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As the Store Director, you will represent the brand as a Gucci Ambassador by promoting the values and ambitions of the brand within the marketplace. Key Accountabilities Business Leader Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability;Analyze monthly store performance and reporting current trends to cover every aspect of the business including competitor performance;Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided and annual mystery shop goals are met;Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches;Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy and partner with the appropriate internal departments for product support;Communicate company set KPI’s and identify strategies to ensure performance standards are met;Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category and client tier segment;Lead the team to consistently establish relationships and propose local events through continuous networking and support product launches that promote high client attendance and strong sales results;Proactively follow current competitors and fashion trends, industry news and new innovations in technology.Performance and Talent Management Conduct monthly coaching/counseling sessions with associates to review performance and provide constructive, timely feedback;Oversee performance check in process for all store employees and establish goals;Identify and create action plans, building development plans for all employees;Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping;Ensure a consistent and branded onboarding experience for all new hires;Manage the allocation of staff resources and scheduling to effectively drive sales and ensure an elevated level of customer service;Partner with Market Director and Human Resources People Partner for all employee relations issues to ensure effective resolution.Client Development Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients;Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events;Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team;Monitor monthly CRM database reporting to ensure the capture of meaningful customer data for the purpose of building relationships to personalize future client development opportunities.Operations Collaborate with Operations, Human Resources, Loss Prevention, etc. while adhering to and enforcing all company policies and procedures;Monitor store expenses and maintain store operating budget while aiming to reduce overall cost;Ensure timely submission of accounts payable invoices and cash disbursement polices;Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target;Oversee the processing of daily incoming and outbound merchandise requests and shipments;Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees;Support and maintain visual merchandising standards set by the Worldwide headquarters;Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters;Maintain the borrow log and consignment program ensuring that it is current and adheres with company policy and procedures.Key Requirements Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry;Bachelor’s Degree in a related field is preferred;Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;Ability to manage competing priorities in a fast-paced environment;Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;Industry awareness and strong business acumen;Strong verbal and written communication skills and excellent organizational skills;Passion for the Fashion Industry;Flexibility to work a retail schedule which will include evenings, weekends, and holidays;Ability to communicate in French and English is a requirement.Work Authorization Qualified candidates must have the proper work authorization to work in CanadaAccessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. EOE M/D/F/V