GUCCI careers

Role Mission As a Gucci Operations Controller, you will be responsible for providing operational support to the business by overseeing an efficient stockroom and accurate inventory. You will support management in day-to-day operations including troubleshooting operational, service, facilities, and compliance issues. You will serve as a “Gucci Ambassador” by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience. This person must possess a positive attitude, excellent communication skills and a passion for the brand. Key Accountabilities Operations Execute shipping and receiving process, reporting any issues to Store Director or Operations Manager and taking the necessary steps to resolve; Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages; Assist Store Director or Operations Manager with identifying problems in operations process and resolve them in quickly and timely manner; Maintain clear and accurate operations documents/procedures for reference purposes; Submit all 8300 and tax-exempt forms as received; Communicate all discrepancies/issues immediately to management; Process repairs and damages on a timely basis according to company guidelines; Assists with physical maintenance of the boutique; Place orders as needed for all supplies for the office and store; Ensure compliance with company standards, procedures, and security guidelines. Inventory Ensure an accurate and organized store inventory at all times;Oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager. Key Requirements Bachelor’s Degree preferred; Experience with technology to utilize internal retail systems and shipping software programs; Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes; 1 year of administrative or stock experience; preferably in a luxury environment; Strong attention to detail and ability to multitask; Familiar in Microsoft Word and Outlook; Flexibility to work a retail schedule, which will include evenings, weekends, and holidays. Key Pillars for Ways of Working Execute the mission of the role with a Radically Client-Centric mindset Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working Be Relentlessly Creative and approach challenges with an innovative mindset Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors Key Behaviors to Amplify What We Do Explore Considerate Thinker Sees the big picture and understands how own actions and decisions impact others and the organization as a whole Solutions Developer Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions Deliver Accountable Achiever Actively gets things done, raising the bar for performance, and taking accountability for own actions Agile Advocate Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals Connect Connection Builder Builds trust-based relationships across boundaries and encourages collaboration Adapts own style to communicate impactfully People Enabler Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness Build Continuous Learner Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort Talent Builder Provides constructive and on-going feedback, coaches and helps others to achieve their full potential EOE M/D/F/V

Role Mission As a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude. You will lead from the selling floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace. Key Accountabilities Team Working on the selling floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high;Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;Lead morning briefings as and when required, delivering key business communication and daily objectives;Develop and lead cross category focus, ensuring your team can and do sell all categories across all floors;Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans;Participate in attracting, recruiting, and onboarding a high performing team;Monitor your team’s adherence to company policies and procedures; following up when needed.Client Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality mindset;Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;Achieve business objectives by utilizing the company consumer management client segmentation strategy;Full utilization of the various clienteling tools to activate, retain and grow team and personal client base;Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;Monitor client advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence;Lead by example on the selling floor in embracing the Gucci selling ceremony;Manage the customer flow on the selling floor to ensure all clients are addressed and exceptional service is delivered;Manage and resolve customer service issues with the end goal of retaining the client relationship.Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities;Monitor monthly consumer management database reporting;Strong grasp on KPI’s and ability to strategize when performance standards are not met;Fully support and align with all key business initiatives and new product launches;Lead and support company driven local events and product launches, ensuring client attendance and sales results are met;Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.Product Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business;Provide insights to Store Director and Visual Merchandising team to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring their awareness of market trends and competitors;Utilize digital platforms to support store and online product sales.Operations Collaborate with Operations, Human Resources, Loss Prevention, and other cross functional departments while adhering to and enforcing all company policies and procedures;Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;Support and maintain visual merchandising standards set by the WW headquarters;Maintain full organization of company assets in the back of house and front of house per the worldwide stock guidelines;Daily maintenance of the consignment program to ensure compliance and adherence to company policy and procedures;Responsible for tracking all special orders through merchandising communication;Weekly communication of bestseller needs through the Business Planning replenishment program.Key Requirements Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry;A Bachelor’s Degree in a related field is preferred;Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;Proven ability to drive positive client experiences that build loyalty and deliver measurable results;Ability to manage competing priorities in a fast-paced environment;Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;Industry awareness and strong business acumen;Strong verbal and written communication skills and excellent organizational skills;Passion for the fashion industry;Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;Flexibility to work a retail schedule which will include evenings, weekends, and holidays.Key Pillars for Ways of Working Execute the mission of the role with a Radically Client-Centric mindset;Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;Be Relentlessly Creative and approach challenges with an innovative mindset;Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.Work Authorization Qualified candidates must have the proper work authorization to work in CanadaAccessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. Salary Range – Vancouver, British Columbia For individuals assigned and/or hired to work in British Columbia, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. A reasonable estimate of the current base salary range is $72,000-$80,000/year. EOE M/D/F/V

Role Mission The Retail Director - Canada plays a key leadership role within the Retail Management team. They are responsible for continuously challenging respective stores in delivering exceptional results and providing the highest standard of customer service, always thriving for excellence. The Retail Director is responsible for defining and executing strategic action plans to ensure a strong control of KPI's and Clienteling activities. The Retail Director must identify key talent; being able to create and implement development plans, drive a strong induction and maintain a strong presence within the market/provinces, with extraordinary passion for networking and being a Brand Ambassador. Key Accountabilities Leadership/Management Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably;Drive the implementation of company strategies by motivating and supporting the store management teams;Conduct store visits on a consistent basis and evaluate stores in the following key areas - management of team, merchandise, KPIs, FOH/BOH standards, processes, staff proficiency, business strategy and business tools; Develop store and process enhancements as needed;Follow very closely all KPIs as regard to productivity, Client KPIs, cost control and inventory control (shrinkage) and develop measurable action plans to sustain growth.Strategic Planning and Execution Analyze sale/business to identify trends and opportunities and develop strategic action plans;Actively search and understand market competition with focus on gaining market share;Demonstrate effective managerial competencies: team building, collaboration, lead change initiatives;Periodic comprehensive reporting to management with strategic content;CRM - Customer Relationship Management:Review, approve and ensure that stores are on track with established CRM rollouts; Guide the managers towards a ROI through achieving targets in CRM actions as well as tier-growth strategies; Ensure store teams are executing their established CRM plans; Support the stores and establish accountability while ensuring that the CRM tier plan and Clienteling activity plan achieve the target results;Partner with Relational Marketing department to ensure stores are on track with top line growth and analyze key areas; Monitor by door the key Clienteling metrics and ensure that stores are achieving desired benchmarks;Support the creation of the budget and forecast sales and expense plan by store through close collaboration with Stores Managers, Finance, Business Planning;Promote brand awareness, establish market/store presence, and capture competitive market share; Establish a baseline by market for optimal growth.Performance and Talent Management Continuously monitor Store Management teams and provide constructive feedback, as needed;Partner with Human Resource Manager on complex employee relations issues and escalate, as needed;Oversee the annual performance review process and salary planning process for respective stores;Identify and create action plans and build development plans for all retail employees;Attract, recruit, and retain a high performing team; Build a talent pipeline through networking and competitive shopping;Ensure a consistent and branded onboarding experience for new hires;Collaborate with the training department on new product and service trainings.Key Requirements Experience of at least 6 years in store management, with experience in a district role; A track record in developing and achieving Clienteling activity both in store and outside stores;Operates with a high degree of ethics and integrity; Strong business acumen, highly analytical, able to present and drive one idea; Experience in collaborating with multiple teams - Human Resources, Store Operations, Loss Prevention, Merchandising, Legal department, etc; Great verbal and written communication skills; excellent presentation skills;Very proficient in Excel and PowerPoint; Strategic and focused on the end results;Decisive and collaborates with a team to develop strategies; Flexible, adaptable, reliable and able to work well under pressure;Extremely well organized and structured - excellent project management skills; Able to quickly assess and anticipate needs and provide highest quality of service.** Leased: Experience managing business to business relationships;Experience with Lease or Contract negotiations;Experience with utilizing an Omni Channel approach in analyzing the business;.Key Behaviors Explore Considerate Thinker Sees the big picture and understands how own actions and decisions impact others and the organization as a wholeSolutions Developer Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutionsDeliver Accountable Achiever Actively gets things done, raising the bar for performance, and taking accountability for own actionsAgile Advocate Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goalsConnect Connection Builder Builds trust-based relationships across boundaries and encourages collaborationAdapts own style to communicate impactfullyPeople Enabler Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniquenessBuild Continuous Learner Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfortTalent Builder Provides constructive and on-going feedback, coaches and helps others to achieve their full potentialWork authorization Qualified candidates must have the proper work authorization to work in Canada.Accessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. EOE M/D/F/V

Mandat Le conseiller à la clientèle Gucci est responsable d’offrir un service à la clientèle extraordinaire en répondant aux attentes et aux besoins individuels des clients, et d’agir à titre d’« ambassadeur Gucci » en soutenant la philosophie et les valeurs de la marque. La passion pour la marque se transmet en offrant à nos clients une expérience qui incarne tout le luxe de Gucci. Principales responsabilités Atteindre systématiquement ou surpasser les objectifs de vente mensuelle et saisonnière par associé et ceux du magasin, favorisant ainsi la croissance.Offrir une expérience extraordinaire en matière de service à la clientèle en surpassant les attentes des clients, ce qui démontre une excellente connaissance autant des produits Gucci que de l’histoire et du patrimoine de l’entreprise conformément à la cérémonie de vente Gucci.Atteindre et surpasser les objectifs d’indicateurs de rendement clés individuels en offrant un service à la clientèle et une qualité de vente hors de l’ordinaire.Recueillir des données pertinentes sur les clients selon les outils de l’entreprise (CRM) dans le but de nouer des liens, d’établir des relations et de personnaliser les occasions de développement futures avec le client.Tenir un portefeuille clients à jour, précis, propre et organisé afin de contacter les clients régulièrement et de fournir un suivi adapté sur toute vente ou à la demande du client.Discuter avec les clients et leur donner des conseils sur les tendances générales dans le monde de la mode ainsi que sur les avancées dans le marché du luxe, témoignant ainsi d’une passion pour la mode et les produits de luxe.Travailler en équipe avec ses collègues et encourager une communication ouverte et constructive afin d’assurer une expérience extraordinaire cohérente et de contribuer à un environnement de travail positif.Maintenir des normes de sécurité dans le magasin dans le but d’assurer la sécurité des clients, de ses collègues et de la marchandise.Contribuer à assurer que la présentation des produits corresponde aux exigences visuelles de Gucci.Participer aux tâches quotidiennes relatives au magasin, en veillant à ce que l’espace de stockage et de déstockage demeure propre et organisé.Se conformer aux exigences et aux lignes directrices relatives à l’image de Gucci.Respecter toutes les politiques et procédures de l’entreprise.Principales exigences Minimum de trois ans d’expérience de vente au sein du marché de la mode de luxe, idéalement dans un poste similaire ou dans un contexte de service à la clientèle;Aptitude reconnue pour atteindre et surpasser les objectifs de vente individuels et du magasin;Habileté démontrée à bâtir des relations durables avec les clients et ses collègues;Excellentes capacités pour la communication orale et écrite, et aptitude à gérer plusieurs tâches en même temps;Sens avéré de l’organisation et habileté à fournir des suivis, des atouts essentiels;Minutie, un atout essentiel;Aisance pour travailler en équipe et désir de collaborer de manière efficace;Capacité à travailler dans un milieu dynamique qui évolue rapidement;Grande souplesse et aptitude à s’adapter à différents clients;Disposition à travailler selon un horaire variable, en fonction des besoins de l’entreprise, notamment les soirs, les fins de semaine et les jours fériés;Aptitude à communiquer en français et en anglais, obligatoire.Gucci souscrit à un programme d’accès à l’égalité. Les membres des minorités visibles, les personnes handicapées, les femmes et les vétérans sont invités à présenter leur candidature. -------------------------------------------------------------------------------------------------------------------------------- Role Mission The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience. Key Accountabilities Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;Contribute to upholding the visual display of all products in accordance with Gucci visual standards;Maintain a neat and organized understock and stock room;Adhere to Gucci image standards and guidelines;Follow all company policies and procedures.Key Requirements Bachelor’s Degree preferred;3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;Strong organization and follow-up skills are essential;Accuracy and attention to detail;Candidate should be team-focused with a desire to collaborate effectively;Ability to work in a fast moving and dynamic environment;High flexibility and ability to adapt to different customers;Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays;Ability to communicate in French and English is required.Work Authorization Qualified candidates must have the proper work authorization to work in CanadaAccessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. EOE M/D/F/V