HOLT RENFREW careers

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Visual Merchandiser The Visual Merchandiser creates exciting, authoritative cutting-edge visual presentations for store installations (interiors and/or windows) and presents store merchandise to company standards encouraging customers to purchase. Specific responsibilities include (but are not limited to) the following: · Style and dress mannequins and/or hard good presentation · Sourcing and implementing of appropriate materials and propping · Adhere to corporate guidelines, standards and directives · Partnering with various departments to execute visual initiatives · Re-work presentations as merchandise sells down or consolidations arrive, ensuring new receipts are present to maximize impact · Adhere to corporate guidelines, standards and directives · Rotate aged stock into blend to assist in driving sell through · Orchestrate placement of signage · Work with external vendor specialist in merchant designated areas/departments · Ensure established visual merchandising standards are maintained throughout the store interiors and windows · Properly maintain the visual stockroom & visual and merchandising collateral · Respect merchandise protection standards and inventory requirements when selecting and returning merchandise for presentations · Comply with all Health & Safety policies and requirements · Ensure compliance with privacy policies, regulations, and cyber security measures The ideal candidate: · Minimum 3 years of Visual Merchandising experience · Related Fashion school and/or Visual Merchandising courses/diploma The measures of success: · Contribution to financial objectives · Individual objectives linked to the achievement of department goals · Feedback from internal and external clients Marchandiseur(euse) Visuel(le) Le/la marchandiseur(euse) visuel(le) crée des installations de marchandisage visuel captivantes et avant-gardistes et qui font autorité pour les magasins (positionnement de produit, vitrines et intérieurs) et les harmonise aux lignes directrices de marchandisage visuel de l'entreprise. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter : · Réalise l'installation et l'entretien du marchandisage des rayons des marques adjacentes, du positionnement des produits et de l'affichage selon les directives du siège social · Respecte les normes, les processus et les protocoles du siège social en matière de marchandisage visuel des produits · Encadre et promeut les lignes directrices du marchandisage visuel en collaborant avec les équipes à l'interne, les conseillers à la vente et les fournisseurs · Comprend la matrice de la marque et l'essence de l'entreprise tout en s'informant des lignes directrices des fournisseurs · Accroît et actualise ses connaissances des tendances mode pertinentes et des lignes directrices de stylisme des fournisseurs afin de développer un point de vue mode, particulier à l'identité de la marque Holt Renfrew et aux segments de la clientèle de base · Crée des présentations avant-gardistes dans les vitrines, dans les aires principales intérieures et sur les mannequins des rayons et dans l'intégration des marchandises tout en observant les directives du CSAM · Réalise une mise en place supérieure et de luxe pour toutes les activités liées au marchandisage visuel · S'engage à rafraîchir l'expérience de nos clients sur une base courante o Effectue un contrôle adéquat, fournit des plans et la liberté d'intégrer de nouveaux articles o Gère la rotation et l'amalgame de marchandises plus anciennes sur une base courante · Collabore avec tous les employés et équipes de direction à l'interne afin de planifier, de mettre en oeuvre et d'entretenir toutes les présentations de marchandisage visuel dans le but de stimuler les ventes · Collabore avec les conseillers à la vente, les spécialistes et les conseillers en shopping personnalisé afin de s'assurer de présenter les produits conformément aux lignes directrices du marchandisage visuel telles que repasser les vêtements à la vapeur, dépoussiérer les marchandises et faire preuve d'une présentation soignée · S'approvisionne en matériel et accessoires, le cas échéant, selon les instructions de l'équipe de direction · Conçoit des espaces techniques, peint et installe les accessoires et les vinyles selon les directives et au besoin · S'assure que le studio, les réserves et tous les espaces secondaires sont entretenus, propres, rangés et ordonnés · Contribue collectivement à recueillir des rétroactions et à les transmettre à l'équipe de direction du magasin et au CSAM · Se conforme à toutes les politiques et exigences de santé et sécurité, de protection des marchandises et de normes relatives au stock, telles que stipulées par l'entreprise · Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité. Le(la) candidat(e) idéal(e) possède : · Au moins 1 à 3 année(s) d'expérience en marchandisage visuel · Diplôme ou cours en marchandisage visuel et (ou) dans une école de mode L'évaluation du succès : · Contribution aux objectifs financiers · Objectifs individuels liés à la réalisation des objectifs du service · Rétroactions des clients internes et externe Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Spécialiste, Conseiller(ère) Beauté Désigné(e) Le(la) spécialiste, conseiller(ère) beauté désigné(e) est responsable de développer des relations étroites et durables avec les clients afin d'accroître les ventes, le niveau de service et la fidélisation. Le(la titulaire de ce poste doit également réaliser les objectifs de vente de sa marque d'attache. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter : Prodigue uniformément une expérience de service et de vente extraordinaire à tous les clients. Dépasse tous les objectifs personnels inhérents aux ventes et au service. Dépasse tous les objectifs de la marque inhérents aux ventes et au service. Se compose une clientèle de base personnelle loyale en acquérant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fidèles. Partage ses connaissances approfondies des produits avec toute l'équipe de vente du magasin. Entretient des relations durables avec les acheteurs, les fournisseurs et le(la) directeur(trice) de vente. Stimule les ventes de la marque en identifiant les occasions-clés de commercialisation, en mettant en oeuvre les événements, en faisant des recommandations relatives à l'assortiment, etc.; communique régulièrement ses suggestions à la direction du magasin. Assiste à toutes les séances éducatives, y compris les séances d'info sur les produits, celles offertes par les fournisseurs et les séminaires Holt Renfrew. Effectue le réaménagement du rayon, le marchandisage, les changements de prix et toute tâche connexe appuyant les ventes. Communique régulièrement avec sa clientèle personnelle par téléphone, par courrier ou par voie électronique relativement aux événements en magasin, aux demandes de produits, au suivi après-vente, aux anniversaires, etc. Résout les problèmes de service à la clientèle et collabore avec la direction des ventes pour toute difficulté non couverte par des lignes directrices. Se conforme à toutes les politiques et exigences de santé-sécurité. Effectue les autres tâches qui lui sont assignées. Le(la) candidat(e) idéale) possède : Diplôme d'études secondaires Capacité éprouvée à dépasser les objectifs de vente Hautement collaboratif; travaille avec les autres et par leur entremise dans un environnement axé sur le travail d'équipe Aptitude à travailler dans un environnement évoluant rapidement qui nécessite une grande capacité à mener plusieurs tâches de front sous supervision minimale Habileté à composer avec un horaire variable dépendant des besoins de la clientèle, incluant les soirées, les week-ends et les jours fériés Au moins 2 années d'expérience préalable dans un environnement axé sur la vente à commission Expérience préalable dans un environnement de détail de luxe à titre de spécialiste de produits préférable Esprit entrepreneurial, concurrentiel, confiant et automotivé Parfaitement bilingue en français et en anglais L'évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du service Rétroactions des clients internes et externes Specialist, Designated Beauty Advisor The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand. Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service personal goals and targets Exceed all sales and service brand goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Share expert level of product knowledge with entire store selling team Maintain solid relationships with buyer, vendor, and selling manager Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Comply with all Health & Safety policies and requirements Perform other duties, as assigned The ideal candidate: High school diploma Proven ability to exceed sales targets Highly collaborative; working with and through others in a team-oriented environment Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of two or more years' experience in a commission-based sales environment Prior retail sales experience as a product specialist in a luxury environment preferred Entrepreneurial, competitive, self-confident, and self-motivated Fully bilingual in French and English The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Sales Manager - Menswear The Sales Manager leads a team of sellers that drive the customer experience and achieve all sales targets while providing an engaging employment experience. Specific responsibilities include (but are not limited to) the following: · Achieve sales targets for the area of responsibility · Achieve customer service targets and resolve difficult customer issues · Recruit, select, hire and on-board the best talent · Lead, motivate, and retain a team of high-performing employees · Work in collaboration with other store managers to deliver seamless sales/service to customers · Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success · Model leadership behaviours that promote a culture of open communication, employee development and trust · Maintain all Health & Safety practices to code · Oversee Designated Sales Associate / Designated Sales Consultant (DSA/DSC) program within the areas assigned; partner with vendor on PKs, goals, etc. · Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees · Lead team to develop, maintain and grow an active store client base · Implement customer relationship and Loyalty management programming · Serve as manager-in-charge (MIC) of the store as required · Maintain high standards of merchandise presentation at all times · Regularly evaluate inventory performance and develop strategies for improvement · Participate in and influence the development of store seasonal plans · Identify opportunities to drive business · Manage payroll expense while offering appropriate levels of coverage at all times to meet business needs · Maintain day-to-day operational awareness of leased businesses within area to ensure seamless customer service · Comply with all Health & Safety policies and requirements · Ensure compliance with privacy policies, regulations, and cyber security measures. The ideal candidate: · 5 + years supervisory experience with accountability for driving sales · Proven track record of exceeding sales and profit targets · Early adopter / change initiator · Retail selling experience in a luxury environment preferred. · Entrepreneurial spirit The measures of success: · Contribution to financial objectives · Individual objectives linked to the achievement of department goals · Feedback from internal and external clients Directeur(trice) de vente Le(la) directeur(trice) de vente dirige une équipe de vendeurs qui stimule l'expérience client et réalise les objectifs de ventes, tout en procurant une expérience d'employé engageante. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter : · Réalise les objectifs de ventes pour les domaines de responsabilités multiples · Accomplit les objectifs de service à la clientèle et répond aux préoccupations des clients · Recrute, sélectionne, embauche et intègre les meilleurs talents · Dirige, motive et conserve une équipe d'employés au rendement supérieur · Collabore avec des directeurs d'autres magasins pour réaliser des ventes et offrir un service à la clientèle efficaces · Communique les normes, paramètres et objectifs de rendement aux employés et fournit de l'encadrement quant aux comportements favorisant la réalisation de ces objectifs · Adopte les comportements de leadership qui promeuvent une culture de communication ouverte, le perfectionnement des employés et la confiance. · Maintient toutes les pratiques de santé et sécurité conformément au code de conduite · Supervise le programme des conseillers à la vente désignés/conseillers experts désignés (CVD/CED) pour les rayons assignés; collabore avec les fournisseurs pour les SIP, les objectifs, etc. · Reconnaît et récompense le rendement extraordinaire; donne sa rétroaction et met au point des plans d'amélioration du rendement pour les employés dont le rendement est insuffisant · Amène l'équipe à élaborer, mettre à jour et accroître une base de clients actifs · Met en place des programmes de gestion des relations clients et de fidélisation · Agit à titre de directeur en devoir (DED) du magasin, au besoin · Instaure des normes élevées en matière de présentation des marchandises en tout temps · Évalue sur une base régulière le rendement du stock et crée des stratégies d'amélioration · Participe au développement et influence les plans saisonniers du magasin · Identifie les possibilités de stimuler les activités · Gère les budgets de masse salariale tout en offrant des niveaux appropriés de couverture en tout temps afin de répondre aux besoins de l'entreprise · Maintient une sensibilisation opérationnelle au quotidien des concessions en magasin afin d'assurer un service à la clientèle uniforme · Se conforme aux politiques et exigences en matière de santé et sécurité · Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité. Le(la) candidat(e) idéal(e) doit posséder : · Un minimum de 5 années d'expérience dans un poste de supervision avec la responsabilité de stimuler les ventes · De l'expérience éprouvée à dépasser les objectifs relatifs aux ventes et aux profits · La capacité d'adopter/d'initier rapidement les changements · De l'expérience de vente au détail, de préférence dans un environnement de luxe · Un esprit d'entreprise L'évaluation du succès : · Contribution aux objectifs financiers · Objectifs individuels liés à la réalisation des objectifs du rayon · Rétroactions des clients internes et externes Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Associate, Audit & Control The Associate, Audit & Control provides the switchboard, general office, accounts payable and daily balancing functions within the Cash Office. They also execute the internal services provided to the store including general and procedural inquiries, and employee parcel and bag check. Specific responsibilities include (but are not limited to) the following: · Ensure inbound customer calls are answered following company standards · Accurately route calls to recipients or deliver messages in a timely fashion · Maintain phone directory for location · Oversee repairs of technical systems (POS, etc.) · Provide financial support through banking reconciliation, invoice coding, petty cash management, chargeback investigations · Manage Customer's Own Goods, and other No Inventory Value/No Charge tracking · Ensure general office practices maintained and a neat and tidy workplace to mitigate loss · Perform department auditing of company policies and procedures · Provide support and follow up on audits to ensure compliance · Perform other duties, as assigned · Ensure compliance with privacy policies, regulations, and cyber security measures. The ideal candidate: · High School diploma or equivalent · 2-3 years of previous work experience in a similar environment; retail preferred · Intermediate knowledge of Microsoft Office including Excel, PowerPoint and Word · A proven track record of strong attention to detail, exceptional organizational skills, and excellent written and verbal communication The measures of success: · Contribution to financial objectives · Individual objectives linked to the achievement of department goals · Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Specialist, Designated Beauty Advisor The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand. Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service personal goals and targets Exceed all sales and service brand goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Share expert level of product knowledge with entire store selling team Maintain solid relationships with buyer, vendor, and selling manager Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Comply with all Health & Safety policies and requirements Ensure compliance with privacy policies, regulations, and cyber security measures Perform other duties, as assigned The ideal candidate: High school diploma Proven ability to exceed sales targets Highly collaborative; working with and through others in a team-oriented environment Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of two or more years' experience in a commission-based sales environment Prior retail sales experience as a product specialist in a luxury environment preferred Entrepreneurial, competitive, self-confident, and self-motivated Fully bilingual in French and English Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Conseiller(ère) beauté Le(la) conseiller(ère) beauté est responsable de développer des relations étroites et durables avec les clients afin d'accroître les ventes, le niveau de service et la fidélisation. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter : Prodigue uniformément une expérience de service et de vente extraordinaire à tous les clients . Dépasse tous les objectifs personnels inhérents aux ventes et au service. Dépasse tous les objectifs de la marque inhérents aux ventes et au service. Se compose une clientèle de base personnelle loyale en acquérant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fidèles. Partage ses connaissances approfondies des produits avec toute l'équipe de vente du magasin. Entretient des relations durables avec les acheteurs, les fournisseurs et le(la) directeur(trice) de vente. Stimule les ventes de la marque en identifiant les occasions-clés de commercialisation, en mettant en oeuvre les événements, en faisant des recommandations relatives à l'assortiment, etc.; communique régulièrement ses suggestions à la direction du magasin. Assiste à toutes les séances éducatives, y compris les séances d'info sur les produits, celles offertes par les fournisseurs et les séminaires Holt Renfrew. Effectue le réaménagement du rayon, le marchandisage, les changements de prix et toute tâche connexe appuyant les ventes. Communique régulièrement avec sa clientèle personnelle par téléphone, par courrier ou par voie électronique relativement aux événements en magasin, aux demandes de produits, au suivi après-vente, aux anniversaires, etc. Résout les problèmes de service à la clientèle et collabore avec la direction des ventes pour toute difficulté non couverte par des lignes directrices. Se conforme à toutes les politiques et exigences de santé-sécurité. Effectue les autres tâches qui lui sont assignées. Le(la) candidat(e) idéale) possède : Diplôme d'études secondaires Capacité éprouvée à dépasser les objectifs de vente Hautement collaboratif; travaille avec les autres et par leur entremise dans un environnement axé sur le travail d'équipe Aptitude à travailler dans un environnement évoluant rapidement qui nécessite une grande capacité à mener plusieurs tâches de front sous supervision minimale Habileté à composer avec un horaire variable dépendant des besoins de la clientèle, incluant les soirées, les week-ends et les jours fériés Au moins 2 années d'expérience dans un environnement axé sur la vente à commission Diplôme d'artiste-maquilleur(se) ou d'esthéticien(ne) requis pour certaines gammes Expérience préalable dans le domaine du détail de luxe, préférablement dans un environnement de luxe Parfaitement bilingue français et anglais L'évaluation du succès: Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du service Rétroactions des clients internes et externes Beauty Advisor The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is commission-based and is directly tied to sales volume results. Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service personal goals and targets Exceed all sales and service brand goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Share expert level of product knowledge with entire store selling team Maintain solid relationships with buyer, vendor, and selling manager Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Perform other duties, as assigned The ideal candidate: High school diploma Proven ability to exceed sales targets Highly collaborative; working with and through others in a team-oriented environment Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of two or more years experience in a commission-based sales environment Make-up artistry or aesthetics certificate may be required for certain brands Prior retail sales experience in a luxury environment preferred The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Assistant Manager, Sales The Assistant Manager, Sales supports the Manager, Sales by providing day to day supervision and guidance to associates in an effort to achieve the highest standards of luxury sales and service. Specific responsibilities include (but are not limited to) the following: Provide sales floor supervision by spending the majority of the time on the selling floor Coach and train associates to maintain luxury standards and achieve customer service targets Resolves customer issues and/or complaints and keeps manager informed Makes recommendations on changes and/or solutions to enhance customer sales and service standards Actively participate as a training facilitator for sales and service programs and other company training programs as required Assist in the launch and maintenance of selling tools and sales and service programs Assists associates in developing, maintaining and growing an active store client base and strong customer relationships Participates in the recruitment and selection of associates Assigns work and assignments to associates as required Provide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends and issues Provides input into associate performance assessments and appraisals, performance improvement plans Assists in organizing and conducting regular department team meetings and helps keep the team informed on upcoming sales and service initiatives Maintain high standards of merchandise presentation at all times Maintain day to day operational awareness of leased businesses within area to ensure seamless customer service, elevating issues to Manager as required Model leadership behaviours that promote a culture of open communication, employee development and trust Maintain all Health & Safety practices to code Perform other duties as assigned The ideal candidate: 1-3 years supervisory experience with accountability for sales and service Proven track record of exceeding sales and profit targets Is adaptable and comfortable with change Retail selling experience in a luxury environment preferred Confident and effective communication (written & verbal) and interpersonal skills Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Entrepreneurial spirit The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Directeur(trice) Adjoint(e), Ventes Le/la directeur(trice) de ventes adjoint(e) soutient le/la directeur(trice) de ventes en assurant la supervision et l'orientation au jour le jour des conseillers dans le but d'atteindre les normes les plus élevées en matière de vente et de service dans le secteur du luxe. Les responsabilités spécifiques comprennent (sans toutefois s'y limiter) ce qui suit : Assurer la supervision de l'aire de vente en passant la majorité de son temps dans l'aire de vente Offrir du mentorat et former les conseillers afin de maintenir les normes de luxe et d'atteindre les objectifs de service à la clientèle Résoudre les problèmes ou les plaintes des clients et tenir le/la directeur(trice) au courant Faire des recommandations sur les changements ou les solutions visant à améliorer les normes de vente et de service à la clientèle Participer activement en tant qu'animateur de formation aux programmes de vente et de service, ainsi qu'à d'autres programmes de formation de l'entreprise, au besoin Aider au lancement et à l'entretien des outils de vente et des programmes de vente et de service Aider les conseillers à développer, à maintenir et à cultiver une clientèle active et des relations solides avec les clients Participer au recrutement et à la sélection des conseillers Assigner le travail et les affectations aux conseillers, au besoin Fournir une rétroaction au/à la directeur(trice) de ventes sur le rendement des stocks, les normes de présentation du marchandisage, les tendances et les problèmes des clients Participer à l'évaluation et à l'appréciation du rendement des conseillers et aux plans d'amélioration du rendement Participer à l'organisation et à la conduite des réunions régulières de l'équipe du service et aider à tenir l'équipe au courant des initiatives à venir en matière de ventes et de services Maintenir en tout temps des normes élevées en matière de présentation des marchandises Maintenir au jour le jour la sensibilisation opérationnelle des entreprises concédées afin d'assurer un service à la clientèle sans faille, en transmettant les problèmes au/à la directeur(trice), au besoin Adopter des comportements de leadership qui favorisent une culture de communication ouverte, de perfectionnement des employés et de confiance Maintenir toutes les pratiques en matière de santé et de sécurité conformément au code Effectuer les autres tâches qui lui sont assignées Le/la candidat(e) idéal(e) possède : De 1 à 3 ans d'expérience en supervision avec responsabilité de la vente et du service Une expérience prouvée de dépassement des objectifs de ventes et de profit Une capacité d'adaptation et est à l'aise avec le changement De l'expérience en vente au détail dans un environnement de luxe de préférence Des compétences en communication (écrite et verbale) et en relations interpersonnelles confiantes et efficaces Une maîtrise de la suite Microsoft Office (Word, Excel, PowerPoint, Outlook) Un esprit d'entreprise Excellente communication en français et en anglais L'évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du service Rétroactions des clients internes et externes Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Beauty Advisor The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is commission-based and is directly tied to sales volume results. Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service personal goals and targets Exceed all sales and service brand goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Share expert level of product knowledge with entire store selling team Maintain solid relationships with buyer, vendor, and selling manager Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Perform other duties, as assigned The ideal candidate: High school diploma Proven ability to exceed sales targets Highly collaborative; working with and through others in a team-oriented environment Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of two or more years experience in a commission-based sales environment Make-up artistry or aesthetics certificate may be required for certain brands Prior retail sales experience in a luxury environment preferred Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Le/La superviseur concierge offre un service à la clientèle exceptionnel à tous les clients de Holt Renfrew dans un environnement répondant aux plus hauts standards de qualité. Les responsabilités spécifiques incluent (sans s'y limiter) : Fournir un encadrement ciblé en situation de travail aux employés. Gérer le flux de travail au sein de l'équipe. En collaboration avec le gestionnaire, assurer une planification adéquate des horaires du personnel. Offrir en tout temps un service à la clientèle exceptionnel à tous les clients, en agissant comme ambassadeur de la marque. Maintenir une connaissance experte du magasin et de l'emplacement des produits. Résoudre les problèmes de service à la clientèle standards dans le respect des politiques en vigueur. Gérer toutes les demandes et requêtes entrantes, en personne (au kiosque d'information), par téléphone ou par courriel. Répondre aux demandes et/ou plaintes des clients internes et externes dans un délai de 24 heures. Traiter les cartes-cadeaux pour les clients internes et externes. Soutenir le département du service à la clientèle selon les besoins. Offrir un soutien à l'aire de vente en tant que super-utilisateur des systèmes de point de vente (POS). Développer et maintenir des relations efficaces au sein de la communauté des concierges afin d'offrir aux clients une expérience de service ultime. Développer et maintenir des relations efficaces avec les fournisseurs de services de conciergerie (fleuristes, billetteries, locations de voitures, restaurants, etc.). Maintenir une connaissance approfondie des meilleures adresses et activités de la communauté locale et de la ville. Assister aux événements et séances d'information des concierges. Participer aux événements en magasin et y apporter son aide - création de listes, collecte de billets, confirmations de présence, etc. S'assurer que le contenu diffusé sur les écrans plasma soit à jour et pertinent. Répondre à toutes les demandes liées aux événements en temps opportun. Profil recherché : Diplôme d'études postsecondaires, de préférence en administration ou gestion. De 3 à 5 ans d'expérience en supervision dans un poste similaire. Compétences en informatique. Expérience préalable dans un environnement de service à la clientèle. Bonne maîtrise des logiciels informatiques (Word, Excel, Outlook, etc.). Bilinguisme Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Conseiller(ère) beauté Le(la) conseiller(ère) beauté est responsable de développer des relations étroites et durables avec les clients afin d'accroître les ventes, le niveau de service et la fidélisation. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter : Prodigue uniformément une expérience de service et de vente extraordinaire à tous les clients. Dépasse tous les objectifs personnels inhérents aux ventes et au service. Dépasse tous les objectifs de la marque inhérents aux ventes et au service. Se compose une clientèle de base personnelle loyale en acquérant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fidèles. Partage ses connaissances approfondies des produits avec toute l'équipe de vente du magasin. Entretient des relations durables avec les acheteurs, les fournisseurs et le(la) directeur(trice) de vente. Stimule les ventes de la marque en identifiant les occasions-clés de commercialisation, en mettant en oeuvre les événements, en faisant des recommandations relatives à l'assortiment, etc.; communique régulièrement ses suggestions à la direction du magasin. Assiste à toutes les séances éducatives, y compris les séances d'info sur les produits, celles offertes par les fournisseurs et les séminaires Holt Renfrew. Effectue le réaménagement du rayon, le marchandisage, les changements de prix et toute tâche connexe appuyant les ventes. Communique régulièrement avec sa clientèle personnelle par téléphone, par courrier ou par voie électronique relativement aux événements en magasin, aux demandes de produits, au suivi après-vente, aux anniversaires, etc. Résout les problèmes de service à la clientèle et collabore avec la direction des ventes pour toute difficulté non couverte par des lignes directrices. Se conforme à toutes les politiques et exigences de santé-sécurité. Effectue les autres tâches qui lui sont assignées. Le(la) candidat(e) idéale) possède : Diplôme d'études secondaires Capacité éprouvée à dépasser les objectifs de vente Hautement collaboratif; travaille avec les autres et par leur entremise dans un environnement axé sur le travail d'équipe Aptitude à travailler dans un environnement évoluant rapidement qui nécessite une grande capacité à mener plusieurs tâches de front sous supervision minimale Habileté à composer avec un horaire variable dépendant des besoins de la clientèle, incluant les soirées, les week-ends et les jours fériés Au moins 2 années d'expérience dans un environnement axé sur la vente à commission Diplôme d'artiste-maquilleur(se) ou d'esthéticien(ne) requis pour certaines gammes Expérience préalable dans le domaine du détail de luxe, préférablement dans un environnement de luxe Parfaitement bilingue français et anglais L'évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du service Rétroactions des clients internes et externes Beauty Advisor The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is commission-based and is directly tied to sales volume results. Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service personal goals and targets Exceed all sales and service brand goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Share expert level of product knowledge with entire store selling team Maintain solid relationships with buyer, vendor, and selling manager Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Perform other duties, as assigned The ideal candidate: High school diploma Proven ability to exceed sales targets Highly collaborative; working with and through others in a team-oriented environment Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of two or more years experience in a commission-based sales environment Make-up artistry or aesthetics certificate may be required for certain brands Prior retail sales experience in a luxury environment preferred The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Directeur(trice) de vente Le(la) directeur(trice) de vente dirige une équipe de vendeurs qui stimule l'expérience client et réalise les objectifs de ventes, tout en procurant une expérience d'employé engageante. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter : · Réalise les objectifs de ventes pour les domaines de responsabilités multiples · Accomplit les objectifs de service à la clientèle et répond aux préoccupations des clients · Recrute, sélectionne, embauche et intègre les meilleurs talents · Dirige, motive et conserve une équipe d'employés au rendement supérieur · Collabore avec des directeurs d'autres magasins pour réaliser des ventes et offrir un service à la clientèle efficaces · Communique les normes, paramètres et objectifs de rendement aux employés et fournit de l'encadrement quant aux comportements favorisant la réalisation de ces objectifs · Adopte les comportements de leadership qui promeuvent une culture de communication ouverte, le perfectionnement des employés et la confiance. · Maintient toutes les pratiques de santé et sécurité conformément au code de conduite · Supervise le programme des conseillers à la vente désignés/conseillers experts désignés (CVD/CED) pour les rayons assignés; collabore avec les fournisseurs pour les SIP, les objectifs, etc. · Reconnaît et récompense le rendement extraordinaire; donne sa rétroaction et met au point des plans d'amélioration du rendement pour les employés dont le rendement est insuffisant · Amène l'équipe à élaborer, mettre à jour et accroître une base de clients actifs · Met en place des programmes de gestion des relations clients et de fidélisation · Agit à titre de directeur en devoir (DED) du magasin, au besoin · Instaure des normes élevées en matière de présentation des marchandises en tout temps · Évalue sur une base régulière le rendement du stock et crée des stratégies d'amélioration · Participe au développement et influence les plans saisonniers du magasin · Identifie les possibilités de stimuler les activités · Gère les budgets de masse salariale tout en offrant des niveaux appropriés de couverture en tout temps afin de répondre aux besoins de l'entreprise · Maintient une sensibilisation opérationnelle au quotidien des concessions en magasin afin d'assurer un service à la clientèle uniforme · Se conforme aux politiques et exigences en matière de santé et sécurité · Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité. Le(la) candidat(e) idéal(e) doit posséder : · Un minimum de 5 années d'expérience dans un poste de supervision avec la responsabilité de stimuler les ventes · De l'expérience éprouvée à dépasser les objectifs relatifs aux ventes et aux profits · La capacité d'adopter/d'initier rapidement les changements · De l'expérience de vente au détail, de préférence dans un environnement de luxe · Un esprit d'entreprise L'évaluation du succès : · Contribution aux objectifs financiers · Objectifs individuels liés à la réalisation des objectifs du rayon · Rétroactions des clients internes et externes Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. The Manager, Pricing Management & Data Operations (12 Month Contract) is responsible for leading critical operational functions that support pricing execution, corporate reporting, master data governance, and system administration. This role plays a key part in the end-to-end lifecycle of price and promotion management, data integrity, article creation, and business intelligence reporting. Collaborating cross-functionally with Merchandising, Planning, Finance, Marketing, Supply Chain, IT, and external vendors, the Manager ensures operational accuracy, streamlined execution, and data-driven decision-making. This role also provides leadership to a high-performing team and contributes to strategic planning and enterprise-wide initiatives. Key Responsibilities: 1. Pricing Management Oversee execution of price changes, markdowns, promotions, and employee discount programs. Ensure pricing accuracy, timeliness, and auditability across all systems. Partner with Planning, Buying, and Marketing teams to align pricing strategy and cadence. Monitor, analyze, and report on pricing performance metrics. 2. Master Data Management Lead the governance and maintenance of product master data including brand, vendor, class, lead times, taxes, FX/duty/freight rates, and attributes. Ensure data integrity across SAP, internal buying tool, Cognos, and related systems. Oversee SAP article creation and manual file uploads for service and leased articles. Maintain strong data quality processes throughout the product lifecycle. Maintain classification standards and ensure system updates are accurately executed 3. Corporate Reporting Manage the development and distribution of key corporate reports, including promo and off-price performance, full-price post-mortem, sell Through Bucket analysis, product reports, sustainability, and other key corporate initiatives. Deliver timely, accurate data insights to support executive-level decision-making. Fulfill ad-hoc data requests and develop dashboards using business intelligence tools. Ensure consistent and high-quality reporting delivery across all levels of the organization. 5. Recode Management Lead proactive recode initiatives and oversee system updates and reporting related to product recoding. 6. Data Integrity Develop and implement data standards and governance protocols to ensure system integrity. Monitor for errors and inconsistencies, implementing preventative checkpoints and resolution processes. Own compliance reporting and uphold adherence to governance standards 7. System Administration & Support Administer SAP, Internal Buying tool, and Cognos systems including version control and attribute management. Partner with IT for system enhancements, troubleshooting, and user support. Define and execute system strategies and application enhancements for Planning & Buying, including Cognos, SAP, MicroStrategy, and legacy platforms. 8. Ad-hoc Projects & Strategic Initiatives Lead and support enterprise and cross-functional initiatives related to product data, reporting, and pricing. Contribute to broader transformation programs and corporate initiatives. 9. Processes, Documentation & Training Create and maintain standard operating procedures (SOPs) and process documentation. Drive continuous improvement, automation, and optimization across pricing and reporting operations. Leadership Accountabilities Proactively plan and coordinate corporate initiatives to align cross-functional teams and ensure smooth execution. Act as a subject matter expert across Planning & Buying to align data models, reporting, and analytics strategies with enterprise objectives. Influence and contribute to corporate policies, procedures, and strategies related to pricing, data management, and reporting. Champion continuous improvement, leveraging data and process innovation. Collaborate effectively with senior leadership and business stakeholders. Recruit, develop, and retain a high-performing team, providing mentorship, coaching, and clear performance expectations. The ideal candidate: Bachelor's or Master's Degree in a field related to Business, Reporting & Analytics, Operations, Information Systems, or related field. 3-5 years of progressive experience in reporting, analytics, or pricing operations in a complex retail environment. Strong retail financial acumen and a deep understanding of merchandise systems and processes. Project Management or Six Sigma certification/knowledge is an asset.. Proficiency with SAP, Cognos, and other BI tools such as Power BI or MicroStrategy. Excellent analytical, organizational, and problem-solving skills Proven leadership experience with the ability to inspire and manage cross-functional teams. Strong communication and interpersonal skills, with a collaborative mindset. Comfortable managing competing priorities in a fast-paced environment. Strategic thinker with the ability to anticipate downstream impacts and align data solutions with business goals. Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Assistant Manager, Sales The Assistant Manager, Sales supports the Manager, Sales by providing day to day supervision and guidance to associates in an effort to achieve the highest standards of luxury sales and service. Specific responsibilities include (but are not limited to) the following: Provide sales floor supervision by spending the majority of the time on the selling floor Coach and train associates to maintain luxury standards and achieve customer service targets Resolves customer issues and/or complaints and keeps manager informed Makes recommendations on changes and/or solutions to enhance customer sales and service standards Actively participate as a training facilitator for sales and service programs and other company training programs as required Assist in the launch and maintenance of selling tools and sales and service programs Assists associates in developing, maintaining and growing an active store client base and strong customer relationships Participates in the recruitment and selection of associates Assigns work and assignments to associates as required Provide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends and issues Provides input into associate performance assessments and appraisals, performance improvement plans Assists in organizing and conducting regular department team meetings and helps keep the team informed on upcoming sales and service initiatives Maintain high standards of merchandise presentation at all times Maintain day to day operational awareness of leased businesses within area to ensure seamless customer service, elevating issues to Manager as required Model leadership behaviours that promote a culture of open communication, employee development and trust Maintain all Health & Safety practices to code Perform other duties as assigned Ensure compliance with privacy policies, regulations, and cyber security measures. The ideal candidate: 1-3 years supervisory experience with accountability for sales and service Proven track record of exceeding sales and profit targets Is adaptable and comfortable with change Retail selling experience in a luxury environment preferred Confident and effective communication (written & verbal) and interpersonal skills Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Entrepreneurial spirit The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Directeur(trice) Adjoint(e), Ventes Le/la directeur(trice) de ventes adjoint(e) soutient le/la directeur(trice) de ventes en assurant la supervision et l'orientation au jour le jour des conseillers dans le but d'atteindre les normes les plus élevées en matière de vente et de service dans le secteur du luxe. Les responsabilités spécifiques comprennent (sans toutefois s'y limiter) ce qui suit : Assurer la supervision de l'aire de vente en passant la majorité de son temps dans l'aire de vente Offrir du mentorat et former les conseillers afin de maintenir les normes de luxe et d'atteindre les objectifs de service à la clientèle Résoudre les problèmes ou les plaintes des clients et tenir le/la directeur(trice) au courant Faire des recommandations sur les changements ou les solutions visant à améliorer les normes de vente et de service à la clientèle Participer activement en tant qu'animateur de formation aux programmes de vente et de service, ainsi qu'à d'autres programmes de formation de l'entreprise, au besoin Aider au lancement et à l'entretien des outils de vente et des programmes de vente et de service Aider les conseillers à développer, à maintenir et à cultiver une clientèle active et des relations solides avec les clients Participer au recrutement et à la sélection des conseillers Assigner le travail et les affectations aux conseillers, au besoin Fournir une rétroaction au/à la directeur(trice) de ventes sur le rendement des stocks, les normes de présentation du marchandisage, les tendances et les problèmes des clients Participer à l'évaluation et à l'appréciation du rendement des conseillers et aux plans d'amélioration du rendement Participer à l'organisation et à la conduite des réunions régulières de l'équipe du service et aider à tenir l'équipe au courant des initiatives à venir en matière de ventes et de services Maintenir en tout temps des normes élevées en matière de présentation des marchandises Maintenir au jour le jour la sensibilisation opérationnelle des entreprises concédées afin d'assurer un service à la clientèle sans faille, en transmettant les problèmes au/à la directeur(trice), au besoin Adopter des comportements de leadership qui favorisent une culture de communication ouverte, de perfectionnement des employés et de confiance Maintenir toutes les pratiques en matière de santé et de sécurité conformément au code Effectuer les autres tâches qui lui sont assignees Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité. Le/la candidat(e) idéal(e) possède : De 1 à 3 ans d'expérience en supervision avec responsabilité de la vente et du service Une expérience prouvée de dépassement des objectifs de ventes et de profit Une capacité d'adaptation et est à l'aise avec le changement De l'expérience en vente au détail dans un environnement de luxe de préférence Des compétences en communication (écrite et verbale) et en relations interpersonnelles confiantes et efficaces Une maîtrise de la suite Microsoft Office (Word, Excel, PowerPoint, Outlook) Un esprit d'entreprise Excellente communication en français et en anglais L'évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du service Rétroactions des clients internes et externes Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Holt Renfrew's in-house Creative Services team produces original photography and video content to support seasonal campaigns, marketing, and cultural initiatives. The Coordinator, Production & Photo Studio plays a vital role in supporting the execution of these productions from start to finish, working closely with Creative Producers and the Director, Photography & Video Content. Specific responsibilities include (but are not limited to) the following: Production Coordinator duties: Source and book freelance crew, equipment, locations, and permits Obtain and track quotes for budgeting purposes Assist with production materials including call sheets and creative decks Draft contracts and deal memos using internal templates Support on-set logistics and maintain shoot schedules Manage merchandise and materials return post-shoot Handle vendor onboarding, invoice processing, and post-production tasks Track workbacks, manage retouching feedback, and distribute final assets Photo Studio Co-ordination duties include, but not limited to: Maintain studio equipment, supplies, and vendor relationships Oversee studio cleanliness, maintenance, and health & safety compliance Manage studio digital archives and backup systems Source props and materials, assist with set building and styling support Coordinate weekly shot lists and ensure timely product acquisition The Ideal Candidate: Post-secondary education in a relevant field 1+ years' experience in photo/video production; on-set experience a plus Proficient in Microsoft Office (may be asked to demonstrate skills as part of the selection process); knowledge of Google Suite, OneDrive, SharePoint, Adobe Creative Suite, Capture One, and Monday.com is an asset Strong organizational and multitasking skills, ability to work under hard deadlines and take direction Superior written and verbal communication skills Team player with a proactive attitude Valid Ontario G2 or G-class driver's license is preferred Passion for creative production is a must; knowledge of luxury fashion is an asset Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Comply with all Health & Safety policies and requirements Ensure compliance with privacy policies, regulations, and cyber security measures. Perform other duties, as assigned The ideal candidate: Minimum of 4+ years experience in a commission-based luxury sales environment Consistent sales performance with demonstrated results in achieving and exceeding sales quota required Ability to work a flexible schedule including evenings, weekends and holiday availability Highly collaborative; working with and through others in a team-oriented environment Leverages social media platforms to promote themselves as a fashion influencer and build personal brand Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences Has a strong understanding of current and emerging trends in fashion Possesses broad range of product knowledge across all merchandise categories in the store Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. Tailor (6 months) The Tailor fits, pins, marks and alters garments to client specifications. Specific responsibilities include (but are not limited to) the following: Measure clients to determine scope of work Pin / mark garments as appropriate to type of fabric and to ensure correct fit Complete work as pinned / marked and to the highest technical standard Deliver complete garments on or before the date promised Inform client of appropriate alteration charges as per current price list Confirm and communicate promise date for completed alteration Partner professionally with Sales Associates to create client satisfaction Provide expert guidance on cut and fit Complete designated sections of alterations tag Follow Holt Renfrew price list Inform department manager of supply requirements or equipment repair needs Assist in maintaining department in a clean and orderly fashion Comply with all Health & Safety policies and requirements Ensure compliance with privacy policies, regulations, and cyber security measures The ideal candidate: Tailoring / seamstress technical training or its equivalent 2 years experience in similar capacity Previous experience in altering luxury fabrications Communicates comfortably and clearly in English and/or French The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Shipper and Receiver The Shipper and Receiver handles merchandise and other goods coming in and out of the Shipping Department. Specific responsibilities include (but are not limited to) the following: Unload merchandise from trucks using safe lifting techniques Operate forklifts, handcarts, flatbeds and pump jacks with care and attention Place incoming boxes in designated area in an orderly fashion Check total number of boxes received against waybills, invoices, packing slips or other documents Carefully inspect all boxes where seal has been broken or tampered with Log discrepancies, shortages or damages and inform the direct manager Determine method of shipping and prepare appropriate paperwork Record contents manually or in computer systems Pack goods and affix labels and shipping instructions Check customer delivery sales bills for fee payment Ensure accurate customs procedures are followed for all out of country shipments Pack and load trucks Pick up and deliver alterations to appropriate departments Pick supply orders and deliver to departments as per completed requisitions Collect hangers from Cash Wraps and store appropriately Collect and dispose of cardboard, garbage and recyclables Comply with all Health & Safety policies and requirements The ideal candidate: High School diploma 2+ years of experience in a Shipping/Receiving environment The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Commis, Expédition et Réception Le(la) préposé(e) à l'Expédition et à la Réception manutentionne les marchandises et tout autre bien arrivant ou sortant du Service d'expédition et de réception. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter : Décharge la marchandise des camions de livraison en utilisant des techniques de levage sécuritaire Conduit le chariot élévateur à fourche, le chariot à bras, le camion-plateau et les chevalets de pompage avec soin et attention Dépose les boîtes qui arrivent aux endroits désignés de manière ordonnée Vérifie le nombre total de boîtes reçues par rapport aux quantités inscrites sur les bordereaux d'expédition, les factures, les bordereaux d'emballage ou tout autre document accompagnant un colis Vérifie minutieusement toutes les boîtes dont le cachet a été brisé ou altéré Répertorie les écarts, les articles manquants ou la marchandise endommagée et en avise son(sa) directeur(trice) immédiat(e) Choisit la méthode d'expédition et remplit la documentation appropriée Inscrit le contenu manuellement ou électroniquement Emballe les articles et appose les étiquettes ainsi que les directives d'expédition Vérifie la facture du client et détermine si les frais de livraison ont été facturés S'assure que le service respecte toutes les formalités douanières en vigueur pour toute livraison à l'extérieur du Canada Emballe la marchandise et charge les camions Ramasse et remet les retouches dans les rayons appropriés Ramasse et remet les commandes de fournitures dans les rayons conformément aux bons de commande Rassemble les cintres des rayons et les entrepose adéquatement Ramasse les boîtes de carton, les déchets et les matières recyclables et en dispose de façon appropriée Observe toutes les politiques et exigences en matière de santé et sécurité Le(la) candidat(e) idéale) possède : Un diplôme d'études secondaires De 2 à 3 années d'expérience dans un environnement d'expédition et de réception Bilingue en français et en anglais L'évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du service Rétroactions des clients internes et externes Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Sales Associate ( Contract Role - Maternity Leave) The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results Specific responsibilities include (but are not limited to) the following: · Consistently deliver extraordinary service to all customers · Exceed all sales and service goals and targets · Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients · Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars · Perform floor recovery, visual merchandising, price change, and related sales support tasks · Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc · Resolve all customer service issues and partner with selling management on any issues outside of guidelines · Comply with all Health & Safety policies and requirements · Perform other duties, as assigned The ideal candidate: · Minimum of 4+ years experience in a commission-based luxury sales environment · Consistent sales performance with demonstrated results in achieving and exceeding sales quota required · Ability to work a flexible schedule including evenings, weekends and holiday availability · Highly collaborative; working with and through others in a team-oriented environment · Leverages social media platforms to promote themselves as a fashion influencer and build personal brand · Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected · Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences · Has a strong understanding of current and emerging trends in fashion · Possesses broad range of product knowledge across all merchandise categories in the store · Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential The measures of success: · Contribution to financial objectives · Individual objectives linked to the achievement of department goals · Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Sales Associate - Home and Gift & Gourmet The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Comply with all Health & Safety policies and requirements Perform other duties, as assigned The ideal candidate: Minimum of 4+ years experience in a commission-based luxury sales environment Consistent sales performance with demonstrated results in achieving and exceeding sales quota required Ability to work a flexible schedule including evenings, weekends and holiday availability Highly collaborative; working with and through others in a team-oriented environment Leverages social media platforms to promote themselves as a fashion influencer and build personal brand Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. The Investigator protects company assets from fraud and internal/external loss. Specific responsibilities include (but are not limited to) the following: Routinely walk floor to observe, identify dishonest persons both externally and internally Observe and dispatch by monitoring CCTV system Apprehend shoplifters and maintain records of apprehensions Testify at criminal proceedings as appropriate Conduct periodic P.O.S. audits Conduct internal investigations as required with confidentiality Analyze and follow up on transactional reporting Minimize company loss due to paperwork errors Support Operations and Sales teams with inventory counts, shortage programs, and unsaleables Respond to emergencies in a timely manner, ensuring appropriate follow up reporting Provide support and follow up on audits to ensure compliance Comply with all Health & Safety policies and requirements Perform other duties, as assigned Ensure compliance with privacy policies, regulations, and cyber security measures. The ideal candidate: College Degree 2-3 years experience in a similar capacity Kinesic interview techniques or other interviewing/interrogation training Previous experience in a retail environment Standard first aid, CPR OPA Level II Maintain provincial guard license Fully bilingual in French and in English. The measures of success: Contribution to financial and customer growth objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Enquêteur(euse) Le(la) p réposé(e), Vérification et Contrôle opère le standard téléphonique, les services administratifs, les comptes fournisseurs et les fonctions d'établissement de bilan au sein de la Caisse centrale. Le(la) titulaire de ce poste est également responsable des services internes fournis au magasin, dont les demandes générales et procédurales ainsi que la consigne de paquets et la vérification des sacs des employés. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter: S'assure de répondre aux appels entrants des clients selon les normes de l'entreprise Redirige adéquatement les appels aux récipiendaires ou livre les messages en temps opportun Tient à jour le répertoire téléphonique de l'emplacement Supervise les réparations des systèmes techniques (PDV et autres) Offre du soutien financier par le biais de rapprochement bancaire, de codage de facture, de gestion de la petite caisse, d'enquêtes sur les rétrofacturations Gère les marchandises appartenant aux clients et fait le suivi des autres relevés non marchandise/de libre circulation S'assure de respecter les pratiques de travail administratives et de maintenir un lieu de travail propre et ordonné afin de limiter les pertes Effectue la vérification des politiques et procédures de l'entreprise par rayon/service Fournit du soutien et du suivi pour les vérifications afin d'assurer la conformité Se conforme à toutes les politiques et exigences de santé-sécurité Effectue les autres tâches qui lui sont assignees Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité. Le(la) candidat(e) idéale) possède : Diplôme d'études secondaires ou l'équivalent De 2 à 3 ans d'expérience préalable dans un poste similaire Connaissances intermédiaires de Microsoft Office, incluant Excel, PowerPoint et Word Attention minutieuse aux détails éprouvée, exceptionnelles compétences organisationnelles et excellentes aptitudes en communication écrite et verbale Parfaitement bilingue en français et en anglais L'évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du service Rétroactions des clients internes et externes Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. The Director, Finance - Accounting & External Financial Reporting is responsible for the accounting (inventory valuation, fixed assets, general accounting, sales and income tax) and external financial reporting (EFR) functions, and ensuring IFRS compliant policies, as well effective controls over financial reporting are in place for all legal entities within the structure. Specific responsibilities include (but are not limited to) the following: Provide guidance, leadership and direction to the accounting and EFR teams Oversight of the preparation and timely submission of deliverables for the annual external financial statement audit including issuance of financial statements in accordance with international financial reporting standards (IFRS) Oversight of the preparation and timely submission of deliverables for the annual pension plan audit Manage the month end & year end accounting cycles ensuring period is closed in a timely fashion and that results are accurate, complete and in accordance with IFRS Establish and manage governance process for balance sheet general ledger account reconciliation and review, ensuring reconciliations are performed in a timely fashion, and that reconciling items are valid Lead the balance sheet forecast and budgeting process Coordination and review of complex accounting issues analysis to determine appropriate outcome / conclusion and provide guidance to leadership and business partners Develop, implement and manage IFRS compliant accounting policies, ensuring documentation exists, policies are communicated to relevant stakeholders, and are reviewed/updated on a regular basis Ensure appropriate processes are in place for sales, excise and withholding taxes, including timely remittances/payments/reconciliations and managing access to various government authorities portals Manage income tax return preparation and filing process Manage relationships with various external partners such as Auditors, Government Agencies, Tax advisors, as needed On-going monitoring of control systems designed to preserve company assets, minimize risk of loss, and ensure accurate financial statements Support internal audits as required Pursue process and system improvements and other efficiency opportunities Lead, motivate, train and retain a team of high performing employees that is capable of delivering results Comply with all Health & Safety policies and requirements Prepare/support preparation of ad-hoc analysis, reports, and key company projects as necessary The ideal candidate: University degree in a Business, Accounting or Commerce Professional accountancy designation (CPA) Minimum of 10 years of post-university work experience, including 5+ years supervisory or management experience Advanced excel skills required, proficient in remaining Microsoft Office Suite (Word, PowerPoint, Outlook and Copilot) Demonstrated leadership and influencing skills with the ability to get things done Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required Confident and effective communication (written & verbal) and interpersonal skills Is adaptable and comfortable with ambiguity and change Highly service-oriented with exceptional organizational and follow up skills Passionate about fashion and luxury retailing Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Conseiller(ère) à la vente Le(la) conseiller(ère) à la vente développe des relations étroites et durables avec les clients afin d'accroître les ventes, le niveau de service et la fidélisation. La rémunération inhérente à cette fonction est axée sur les commissions et directement proportionnelle au volume de ventes réalisées. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter : Offre de façon soutenue un excellent service à tous les clients Dépasse tous les buts et objectifs inhérents aux ventes et au service Se compose une clientèle de base personnelle loyale en acquérant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fidèles Assiste à toutes les séances de formation, y compris les séances d'info sur les produits, celles offertes par les fournisseurs et les ateliers Holt Renfrew Effectue le réaménagement du rayon, le marchandisage visuel, les changements de prix et toute tâche connexe appuyant les ventes Communique régulièrement avec sa clientèle personnelle par téléphone, par courrier ou par voie électronique relativement aux événements en magasin, aux demandes de produits, au suivi après-vente, aux anniversaires, etc. Règle toutes les préoccupations en matière de service à la clientèle et collabore avec la direction des ventes pour toutes celles qui ne sont pas dans les lignes directrices Observe toutes les exigences et politiques en matière de santé et sécurité Effectue les autres tâches qui lui sont assignées Le(la)candidat(e) idéal(e) doit : Posséder au moins 4 années d'expérience dans un environnement axé sur les ventes à commission Avoir un rendement constant des ventes et des résultats démontrés dans l'atteinte et le dépassement du quota de ventes requis Avoir la capacité de travailler selon un horaire flexible, y compris le soir, les fins de semaine et les jours fériés. Être très collaboratif; travailler avec et par l'intermédiaire d'autres personnes dans un environnement axé sur l'esprit d'équipe Tirer parti des plateformes de médias sociaux pour se faire connaître en tant qu'influenceur de la mode et bâtir une marque personnelle Être habile à utiliser de multiples canaux technologiques pour renforcer les relations existantes, favoriser l'acquisition de nouveaux clients et garder le contact Utiliser l'application Holt Renfrew 360 pour rester en contact avec les clients et faire des suggestions ciblées en fonction de l'historique des achats et des préférences S'adresser de façon proactive aux clients pour partager un point de vue trié sur le volet des nouveaux arrivages qui correspondent aux préférences des clients en matière de mode Avoir une bonne compréhension des tendances actuelles et émergentes de la mode Posséder une vaste connaissance des produits dans toutes les catégories de marchandises du magasin Prendre l'initiative de se tenir au courant des nouvelles livraisons de marchandises dans toutes les divisions afin de maximiser le potentiel de vente L'évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du rayon Rétroactions des clients internes et externes Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Préposé(e), Vérification et Contrôle Le(la) préposé(e), Vérification et Contrôle opère le standard téléphonique, les services administratifs, les comptes fournisseurs et les fonctions d'établissement de bilan au sein de la Caisse centrale. Le(la) titulaire de ce poste est également responsable des services internes fournis au magasin, dont les demandes générales et procédurales ainsi que la consigne de paquets et la vérification des sacs des employés. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter: · S'assure de répondre aux appels entrants des clients selon les normes de l'entreprise · Redirige adéquatement les appels aux récipiendaires ou livre les messages en temps opportun · Tient à jour le répertoire téléphonique de l'emplacement · Supervise les réparations des systèmes techniques (PDV et autres) · Offre du soutien financier par le biais de rapprochement bancaire, de codage de facture, de gestion de la petite caisse, d'enquêtes sur les rétrofacturations · Gère les marchandises appartenant aux clients et fait le suivi des autres relevés non marchandise/de libre circulation · S'assure de respecter les pratiques de travail administratives et de maintenir un lieu de travail propre et ordonné afin de limiter les pertes · Effectue la vérification des politiques et procédures de l'entreprise par rayon/service · Fournit du soutien et du suivi pour les vérifications afin d'assurer la conformité · Se conforme à toutes les politiques et exigences de santé-sécurité · Effectue les autres tâches qui lui sont assignees · Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité. Le(la) candidat(e) idéal(e) possède : · Diplôme d'études secondaires ou l'équivalent · De 2 à 3 ans d'expérience préalable dans un poste similaire · Connaissances intermédiaires de Microsoft Office, incluant Excel, PowerPoint et Word · Attention minutieuse aux détails éprouvée, exceptionnelles compétences organisationnelles et excellentes aptitudes en communication écrite et verbale · Parfaitement bilingue en français et en anglais L'évaluation du succès : · Contribution aux objectifs financiers · Objectifs individuels liés à la réalisation des objectifs du service · Rétroactions des clients internes et externes Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Sales Manager The Sales Manager leads a team of sellers that drive the customer experience and achieve all sales targets while providing an engaging employment experience. Specific responsibilities include (but are not limited to) the following: Achieve sales targets for the area of responsibility Achieve customer service targets and resolve difficult customer issues Recruit, select, hire and on-board the best talent Lead, motivate, and retain a team of high-performing employees Work in collaboration with other store managers to deliver seamless sales/service to customers Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success Model leadership behaviours that promote a culture of open communication, employee development and trust Maintain all Health & Safety practices to code Oversee Designated Sales Associate / Designated Sales Consultant (DSA/DSC) program within the areas assigned; partner with vendor on PKs, goals, etc. Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees Lead team to develop, maintain and grow an active store client base Implement customer relationship and Loyalty management programming Serve as manager-in-charge (MIC) of the store as required Maintain high standards of merchandise presentation at all times Regularly evaluate inventory performance and develop strategies for improvement Participate in and influence the development of store seasonal plans Identify opportunities to drive business Manage payroll expense while offering appropriate levels of coverage at all times to meet business needs Maintain day-to-day operational awareness of leased businesses within area to ensure seamless customer service Comply with all Health & Safety policies and requirements Ensure compliance with privacy policies, regulations, and cyber security measures. The ideal candidate: 5 + years supervisory experience with accountability for driving sales Proven track record of exceeding sales and profit targets Early adopter / change initiator Retail selling experience in a luxury environment preferred. Entrepreneurial spirit The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Directeur(trice) de vente Le(la) directeur(trice) de vente dirige une équipe de vendeurs qui stimule l'expérience client et réalise les objectifs de ventes, tout en procurant une expérience d'employé engageante. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter : Réalise les objectifs de ventes pour les domaines de responsabilités multiples Accomplit les objectifs de service à la clientèle et répond aux préoccupations des clients Recrute, sélectionne, embauche et intègre les meilleurs talents Dirige, motive et conserve une équipe d'employés au rendement supérieur Collabore avec des directeurs d'autres magasins pour réaliser des ventes et offrir un service à la clientèle efficaces Communique les normes, paramètres et objectifs de rendement aux employés et fournit de l'encadrement quant aux comportements favorisant la réalisation de ces objectifs Adopte les comportements de leadership qui promeuvent une culture de communication ouverte, le perfectionnement des employés et la confiance. Maintient toutes les pratiques de santé et sécurité conformément au code de conduite Supervise le programme des conseillers à la vente désignés/conseillers experts désignés (CVD/CED) pour les rayons assignés; collabore avec les fournisseurs pour les SIP, les objectifs, etc. Reconnaît et récompense le rendement extraordinaire; donne sa rétroaction et met au point des plans d'amélioration du rendement pour les employés dont le rendement est insuffisant Amène l'équipe à élaborer, mettre à jour et accroître une base de clients actifs Met en place des programmes de gestion des relations clients et de fidélisation Agit à titre de directeur en devoir (DED) du magasin, au besoin Instaure des normes élevées en matière de présentation des marchandises en tout temps Évalue sur une base régulière le rendement du stock et crée des stratégies d'amélioration Participe au développement et influence les plans saisonniers du magasin Identifie les possibilités de stimuler les activités Gère les budgets de masse salariale tout en offrant des niveaux appropriés de couverture en tout temps afin de répondre aux besoins de l'entreprise Maintient une sensibilisation opérationnelle au quotidien des concessions en magasin afin d'assurer un service à la clientèle uniforme Se conforme aux politiques et exigences en matière de santé et sécurité Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité. Le(la) candidat(e) idéal(e) doit posséder : Un minimum de 5 années d'expérience dans un poste de supervision avec la responsabilité de stimuler les ventes De l'expérience éprouvée à dépasser les objectifs relatifs aux ventes et aux profits La capacité d'adopter/d'initier rapidement les changements De l'expérience de vente au détail, de préférence dans un environnement de luxe Un esprit d'entreprise L'évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du rayon Rétroactions des clients internes et externes Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Sales Consultant The Sales Consultant develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Delivering extraordinary service requires each Sales Consultant to have expertise about the product in their home department and products throughout the store. Sales Consultants aspire to sell a minimum of $1MM per year and are on full commission which makes their earnings potential unlimited. Upon reaching a volume of $1MM, Sales Consultants are equipped with additional clienteling and customer development tools. Specific responsibilities include (but are not limited to) the following: Sell the entire store and wardrobe customers from head to toe Develop long term customer relationships by engaging customer Cultivate new customers and introduce to Holt Renfrew Keep abreast of fashion and style trends and translate this information into advice for clients Focus on the customer - who they are, what they like/dislike, determine needs and preferences, etc. Demonstrate product and style expertise, specifically how it will help satisfy the customer's needs Perform floor recovery, visual merchandising, price change, and related sales support tasks Comply with all Health & Safety policies and requirements Ensure compliance with privacy policies, regulations, and cyber security measures. Perform other duties, as assigned The ideal candidate: Proven ability to exceed sales targets Knowledgeable of wardrobing and styling techniques Expertise in establishing customer relationships which translate into sales; is empathetic Skilled at the emotional aspects of a sale; connects with customers and leverages relationships Highly collaborative; working with and through others in a team-oriented environment Entrepreneurial, competitive, self confident, and self-motivated Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of three or more years experience in a commission sales environment Prior retail sales experience in a luxury environment preferred The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients conseiller(ère)-expert(e) à la vente Afin d'offrir un service extraordinaire, chaque conseiller(ère)-expert(e) à la vente doit avoir les compétences nécessaires en ce qui concerne les produits dans son rayon d'attache ainsi que partout en magasin. Il(elle) a l'ambition de réaliser des ventes d'au moins 1 million $ par an et sera rémunéré(e) entièrement par ses commissions, représentant des gains potentiellement illimités. Lorsqu'il(elle) réalise des ventes annuelles de 1 million $, le(la) conseiller(ère)-expert(e) à la vente reçoit des outils supplémentaires de développement de la clientèle dont un ANP ainsi qu'une indemnité annuelle afin de procurer des expériences uniques à sa clientèle. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter : Vend tous les articles du magasin et habille les clients de la tête aux pieds Développe des relations à long-terme avec les clients en établissant un dialogue avec eux Déniche de nouveaux clients et les introduit à l'univers de Holt Renfrew Se tient au courant des tendances en fait de style et de mode, et transforme cette information en conseils pour la clientèle Met l'accent sur le client - qui est-il? qu'aime-t-il-déteste-t-il? ses besoins et ses préférences? Etc. Démontre ses compétences inhérentes aux produits et au style, plus particulièrement la façon dont elles permettront de satisfaire aux besoins du client Réapprovisionne le stock en rayon; effectue le marchandisage visuel, des changements de prix ainsi que des tâches de soutien aux ventes connexes Observe toutes les politiques et exigences en matière de santé et sécurité Réalise d'autres tâches qui lui sont assignées Le(la) candidat(e) idéale) possède : La capacité éprouvée à dépasser les objectifs de ventes La connaissance des techniques d'élaboration de garde-robe et de stylisme L'acuité à établir des relations avec les clients qui se traduisent par des ventes; est empathique Une habileté à gérer les aspects émotionnels inhérents à la vente; établit des liens avec la clientèle et met à profit ses relations Une attitude hautement collaborative; aime travailler avec les autres et par leur entremise dans un environnement axé sur le travail d'équipe Un esprit entrepreneurial, concurrentiel, confiant et automotivé La capacité de travailler dans un environnement évoluant rapidement qui nécessite un haut niveau d'habiletés multitâches avec un minimum de supervision L'habileté à composer avec un horaire variable dépendant des besoins du client, qui comprend les soirs, les week-ends et les congés Au moins 3 ans d'expérience dans un environnement de vente à la commission De l'expérience antérieure dans l'industrie de la vente au détail de luxe de préférence L'évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du service Rétroactions des clients internes et externes Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. The Specialist, Brand Marketing will support the Brand Marketing Manager in developing and executing strategic marketing campaigns and programs that differentiate Holt Renfrew, ensuring complete integration across all channels and delivery consistent with the company's overall goals. Specific responsibilities include (but are not limited to) the following: Support the development and execution of seasonal campaigns and marketing programs from strategy through to completion, in partnership with the Brand Marketing Manager. Collaborate with marketing, retail, and product teams to build seasonal business plans and ensure 360° integration across all touchpoints. Own campaign briefing for creative and communications teams, ensuring all assets are on-brand and aligned with campaign objectives. Contribute to strategic planning by identifying insights from consumer, cultural, competitive, and communications trends. Build and maintain strong relationships with internal stakeholders to foster collaboration and drive effective campaign execution. Prepare and manage campaign decks, proposals, and presentation materials for internal and external stakeholders. Lead post-campaign analysis, including the development of post-mortem reports and archiving of campaign assets and results. Manage marketing invoicing and financial tracking, regularly updating the master budget for accuracy. Oversee the coordination and implementation of project plans, including timelines, progress tracking, meeting documentation, and performance metrics. Maintain key Brand Marketing documents, calendars, and workflows. Contribute to the development of innovative, first-to-market campaigns that showcase Holt Renfrew's brands and in-store experiences. Stay informed on market and industry trends to identify new opportunities for campaign innovation and audience engagement. Support the creation of ideas that drive traffic and sales across in-store and digital channels. Identify and recommend improvements to processes, tools, and team performance. Adhere to all Health & Safety policies and procedures. Perform other duties and special projects as assigned. The ideal candidate: Bachelor's degree in marketing, communications, business, or a related field 3-4 years post-university work experience in marketing, strategy, project and/or account management experience; agency experience is an asset Demonstrated leadership and influencing skills with the ability to get things done Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required Excels in project management, with the ability to juggle multiple priorities and meet deadlines. Confident and effective communication (written & verbal) and interpersonal skills Is adaptable and comfortable with ambiguity and change Highly service-oriented with exceptional organizational and follow up skills Deeply interested in fashion, arts and culture Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) experienced in creating engaging presentation decks. Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. The Visual Merchandiser creates exciting, authoritative cutting-edge visual presentations for store installations (interiors and/or windows) and presents store merchandise to company standards encouraging customers to purchase. Specific responsibilities include (but are not limited to) the following: Style and dress mannequins and/or hard good presentation Sourcing and implementing of appropriate materials and propping Adhere to corporate guidelines, standards and directives Partnering with various departments to execute visual initiatives Re-work presentations as merchandise sells down or consolidations arrive, ensuring new receipts are present to maximize impact Adhere to corporate guidelines, standards and directives Rotate aged stock into blend to assist in driving sell through Orchestrate placement of signage Work with external vendor specialist in merchant designated areas/departments Ensure established visual merchandising standards are maintained throughout the store interiors and windows Properly maintain the visual stockroom & visual and merchandising collateral Respect merchandise protection standards and inventory requirements when selecting and returning merchandise for presentations Comply with all Health & Safety policies and requirements Ensure compliance with privacy policies, regulations, and cyber security measures The ideal candidate: Minimum 3 years of Visual Merchandising experience Related Fashion school and/or Visual Merchandising courses/diploma The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Marchandiseur(euse) Visuel(le) Le/la marchandiseur(euse) visuel(le) crée des installations de marchandisage visuel captivantes et avant-gardistes et qui font autorité pour les magasins (positionnement de produit, vitrines et intérieurs) et les harmonise aux lignes directrices de marchandisage visuel de l'entreprise. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter : Réalise l'installation et l'entretien du marchandisage des rayons des marques adjacentes, du positionnement des produits et de l'affichage selon les directives du siège social Respecte les normes, les processus et les protocoles du siège social en matière de marchandisage visuel des produits Encadre et promeut les lignes directrices du marchandisage visuel en collaborant avec les équipes à l'interne, les conseillers à la vente et les fournisseurs Comprend la matrice de la marque et l'essence de l'entreprise tout en s'informant des lignes directrices des fournisseurs Accroît et actualise ses connaissances des tendances mode pertinentes et des lignes directrices de stylisme des fournisseurs afin de développer un point de vue mode, particulier à l'identité de la marque Holt Renfrew et aux segments de la clientèle de base Crée des présentations avant-gardistes dans les vitrines, dans les aires principales intérieures et sur les mannequins des rayons et dans l'intégration des marchandises tout en observant les directives du CSAM Réalise une mise en place supérieure et de luxe pour toutes les activités liées au marchandisage visuel S'engage à rafraîchir l'expérience de nos clients sur une base courante Effectue un contrôle adéquat, fournit des plans et la liberté d'intégrer de nouveaux articles Gère la rotation et l'amalgame de marchandises plus anciennes sur une base courante Collabore avec tous les employés et équipes de direction à l'interne afin de planifier, de mettre en oeuvre et d'entretenir toutes les présentations de marchandisage visuel dans le but de stimuler les ventes Collabore avec les conseillers à la vente, les spécialistes et les conseillers en shopping personnalisé afin de s'assurer de présenter les produits conformément aux lignes directrices du marchandisage visuel telles que repasser les vêtements à la vapeur, dépoussiérer les marchandises et faire preuve d'une présentation soignée S'approvisionne en matériel et accessoires, le cas échéant, selon les instructions de l'équipe de direction Conçoit des espaces techniques, peint et installe les accessoires et les vinyles selon les directives et au besoin S'assure que le studio, les réserves et tous les espaces secondaires sont entretenus, propres, rangés et ordonnés Contribue collectivement à recueillir des rétroactions et à les transmettre à l'équipe de direction du magasin et au CSAM Se conforme à toutes les politiques et exigences de santé et sécurité, de protection des marchandises et de normes relatives au stock, telles que stipulées par l'entreprise Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité. Le(la) candidat(e) idéal(e) possède : Au moins 1 à 3 année(s) d'expérience en marchandisage visuel Diplôme ou cours en marchandisage visuel et (ou) dans une école de mode L'évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du service Rétroactions des clients internes et externes Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Spécialiste de Paie (Bilingue) En tant que Spécialiste de Paie (Bilingue), vous jouez un rôle clé dans le soutien à la production de la paie bihebdomadaire et vous êtes leader des activités de paie des fournisseurs. Ce rôle est la combinaison parfaite de la comptabilité financière et des réconciliations, ainsi que des processus et pratiques RH. Vous êtes un membre clé de l'équipe paie et vous faites le lien entre nos partenaires fournisseurs, notre équipe de partenariat stratégique et le département de la finance. Une solide expérience en paie et en finance ainsi qu'une appétence pour l'élaboration de rapports et l'analyse de données sont nécessaire. Vous êtes à l'aise avec les principes de paie et financiers, les pratiques RH, et vous êtes passionné par l'apprentissage dans des univers complexes comme celui du retail. En résumé, il s'agit d'un unique rôle, essentiel à la production de la paie, dans lequel vous serez le contact d'expertise pour nos entreprises sous contrat et les activités des fournisseurs. Responsabilités spécifiques: Responsable de la gestion quotidienne de la préparation et de la distribution exactes, en temps voulu et confidentielles de la paie de Holt Renfrew, et aide à la préparation de tous les traitements liés à la fin du mois et à la fin de l'année. Fournir des conseils, des orientations et communiquer avec les employés et les responsables sur toutes les questions relatives à la paie et résoudre les problèmes ou questions de paie. Effectuer tous les audits, réconciliations et rapports nécessaires. Agir en tant que principal point de contact pour l'équipe de finance concernant toutes les informations sur les coûts de main-d'oeuvre et la paie, y compris, la paie bihebdomadaire, les provisions, les informations GL, la cartographie, les réconciliations, ainsi que les changements et mises à jour du système de paie. Travailler avec les partenaires internes en tant qu'expert de paie sur toutes les initiatives, projets ou travaux stratégiques. Maintenir des connaissances avancées des systèmes internes liés à la paie, y compris le système de gestion du temps et des présences, le recrutement, le système SIRH et SAP. Préparer les rapports nécessaires. Maintenir des connaissances à jour sur la législation, les règles et les lignes directrices relatives à la paie pour toutes les provinces dans lesquelles Holt Renfrew opère et gérer tous les changements avec les partenaires internes. Assurer la liaison avec LCL et d'autres partenaires internes de Weston pour acquérir des connaissances, maintenir de bonnes relations et se tenir informé des changements et des améliorations des systèmes et des processus. Assurer la liaison avec l'équipe de partenariat stratégique pour fournir un soutien en tant que membre de l'équipe des ressources humaines pour les employés sous contrat, les commissions sous contrat et les remises, tant pour les fournisseurs sous contrat que pour Holt Renfrew. Travailler avec les partenaires fournisseurs sous contrat, l'équipe des ressources humaines et d'autres départements internes sur toutes les questions, éléments, informations ou préoccupations concernant les employés sous contrat, les frais de recouvrement de commissions et les ventes. Fournir des consultations à l'entreprise en tant que membre de l'équipe des ressources humaines sur les fournisseurs sous contrat et etre reconnu comme l'expert principal des employés sous contrat, des commissions sous contrat et des remises. Préparer, auditer et distribuer tous les rapports de paie des employés sous contrat, les réconciliations financières, les frais de recouvrement, les rapports de suivi et les audits. Fournir aux équipes internes les rapports nécessaires sur les employés sous contrat et/ou les documents financiers. Aider dans toute enquête de données et/ou financière, y compris les demandes régulières et ponctuelles. Etre responsable de l'extraction des données de vente et du calcul des avantages imposables des employés sous contrat. Gérer et coordonner toute future conversion d'employés sous contrat en tant qu'expert en paie. Etre responsable de l'extraction des données de vente pour le suivi des dépenses liées aux remises. Gérer le tableau des commissions réciproques des employés sous contrat en partenariat avec l'équipe de rétribution. Collaborer avec l'équipe des employés sous contrat sur les révisions des contrats des fournisseurs, effectuer les modifications et les faire suivre/communiquer aux parties prenantes et aux équipes internes. Le candidat idéal: Expérience d'au moins 3 à 5 ans dans un département de paie ou de finances avec des tâches similaires. Diplôme en paie (PCP) de l'Association canadienne de la paie, ou équivalent, ou niveau 3 de la CPA, ou diplôme en finances. Bilingue en français et en anglais (obligatoire). Solides compétences analytiques, de résolution de problèmes, de planification et d'organisation. Capacité à traiter un grand volume de travail détaillé de manière précise et en temps voulu. Excellentes compétences en communication verbale et écrite. Compétences avancées en Excel (recherches V, tableaux croisés dynamiques, formules complexes, etc.). Doit être à l'aise avec de grands volumes de données et capable de réconcilier des données provenant de plusieurs sources. Expérience des systèmes RHIS requise. Une expérience directe avec Workday est un atout. Le poste nécessite des déplacements occasionnels à notre bureau principal à Toronto (jusqu'à 10% du temps). Bonne compréhension des principes de commissions et autres plans de rémunération. Capacité à travailler de manière autonome avec une supervision minimale. Autonome, efficace, organisé(e) et capable de produire un travail de haute qualité sous pression et dans des délais serrés. Assurer la conformité avec les politiques de confidentialité, les règlements et les mesures de cybersécurité. As the Specialist, Payroll (Bilingual) you play an important role in supporting our biweekly payroll production and are the lead in vendor business payroll activities. This role is the perfect combination of financial accounting and reconciliations and HR processes and practices. You are a key member of the Payroll Team and the liaison between our vendor partners, our internal Strategic Partnership team and the Finance department. The ideal candidate will have a solid payroll and financial background and should be very comfortable in pulling together reports and analyzing data. You are familiar with all payroll and financial principals and HR practices and have a passion for learning about our complex retail business. In summary this is a unique role that is key in payroll execution and is a single point of expertise on our leased and vendor businesses. Specific responsibilities include (but are not limited to) the following: Responsible for the daily management of the accurate, timely and confidential preparation and distribution of Holt Renfrew payroll and assist in the preparation of all month end and year end related processing Provides advice, guidance and communicated to employees and leaders on all payroll matters and resolves escalated payroll issues and questions Performs all audits, reconciliations and reporting as required Acts as the main point of contact for the Finance team on all labour dollar and payroll information including but not limited to bi-weekly payroll, accruals, GL information and mapping, reconciliations and payroll system changes and upgrades Works with internal partners as a payroll expert on all initiatives, projects and or business strategy work Maintains advanced knowledge of internal systems related to pay including time and attendance, recruiting, HRIS and SAP Prepares reports as required Maintains up to date knowledge on all payroll legislation, rules and guidelines for all provinces Holt Renfrew operates and manages any changes with internal partners Liaise with LCL and other internal Weston partners to gain knowledge, maintain good relations and stay current on system and process changes and improvement Liase with the Strategic Partnership team to provide support from a People Team perspective on leased employees, leased commission and discount for both the leased vendors and Holts. Work with the leased vendor partners, People team and other internal departments on all issues, items, information or concerns regarding leased vendor employees, commission chargebacks and sales Provides consultation to the business as part of the People team on leased vendors and is seen as the leading expert on leased employees, leased commission and discount Prepares, audits and distributes all leased vendor pay and financial reconciliations, chargebacks, tracking reports and audits Provides internal groups with required reports on leased employees and or financial documents Assists in any data and/or financial investigations including scheduled and ad hoc requests Responsible for pulling sales data and calculating the leased vendor taxable benefit calculations Manage/Coordinate any future leased conversions as a payroll expert Responsible for pulling sales data for discount spend Manage leased reciprocal commission chart in partnership with Total Rewards team Partner with leased team on vendor contract revisions, make changes and escalate/communicate to appropriate parties and internal teams The ideal candidate: Minimum 3-5 years' advanced experience working within a payroll or finance department performing similar tasks Completion of PCP with the Canadian Payroll Associations, or equivalent or above level 3 of CPA, or financial degree Bilingual in French & English (mandatory) Strong analytical problem solving, planning and organizing skills Ability to process large volumes of detailed work accurately and on time Excellent verbal and written communication skills Expert level Excel skills is an essential skill (v-lookups, pivot tables, if statements, complex formulas etc.) Must be comfortable working with Large volumes of data and reconciling data from other multiple sources HRIS experience required. Direct experience with Workday preferred Good understanding of principals of commission and other pay plans Works independently with minimal supervision Self-starter, efficient, organized and able to produce high quality work under pressure and in a timely fashion Ensure compliance with privacy policies, regulations, and cyber security measures. Ability and willingness to travel < 10% per year to Toronto Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Spécialiste, Conseiller(ère) Beauté Désigné(e) Le(la) spécialiste, conseiller(ère) beauté désigné(e) est responsable de développer des relations étroites et durables avec les clients afin d'accroître les ventes, le niveau de service et la fidélisation. Le(la titulaire de ce poste doit également réaliser les objectifs de vente de sa marque d'attache. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter : Prodigue uniformément une expérience de service et de vente extraordinaire à tous les clients. Dépasse tous les objectifs personnels inhérents aux ventes et au service. Dépasse tous les objectifs de la marque inhérents aux ventes et au service. Se compose une clientèle de base personnelle loyale en acquérant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fidèles. Partage ses connaissances approfondies des produits avec toute l'équipe de vente du magasin. Entretient des relations durables avec les acheteurs, les fournisseurs et le(la) directeur(trice) de vente. Stimule les ventes de la marque en identifiant les occasions-clés de commercialisation, en mettant en oeuvre les événements, en faisant des recommandations relatives à l'assortiment, etc.; communique régulièrement ses suggestions à la direction du magasin. Assiste à toutes les séances éducatives, y compris les séances d'info sur les produits, celles offertes par les fournisseurs et les séminaires Holt Renfrew. Effectue le réaménagement du rayon, le marchandisage, les changements de prix et toute tâche connexe appuyant les ventes. Communique régulièrement avec sa clientèle personnelle par téléphone, par courrier ou par voie électronique relativement aux événements en magasin, aux demandes de produits, au suivi après-vente, aux anniversaires, etc. Résout les problèmes de service à la clientèle et collabore avec la direction des ventes pour toute difficulté non couverte par des lignes directrices. Se conforme à toutes les politiques et exigences de santé-sécurité. Effectue les autres tâches qui lui sont assignées. Le(la) candidat(e) idéale) possède : Diplôme d'études secondaires Capacité éprouvée à dépasser les objectifs de vente Hautement collaboratif; travaille avec les autres et par leur entremise dans un environnement axé sur le travail d'équipe Aptitude à travailler dans un environnement évoluant rapidement qui nécessite une grande capacité à mener plusieurs tâches de front sous supervision minimale Habileté à composer avec un horaire variable dépendant des besoins de la clientèle, incluant les soirées, les week-ends et les jours fériés Au moins 2 années d'expérience préalable dans un environnement axé sur la vente à commission Expérience préalable dans un environnement de détail de luxe à titre de spécialiste de produits préférable Esprit entrepreneurial, concurrentiel, confiant et automotivé Parfaitement bilingue en français et en anglais L'évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du service Rétroactions des clients internes et externes Specialist, Designated Beauty Advisor The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand. Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service personal goals and targets Exceed all sales and service brand goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Share expert level of product knowledge with entire store selling team Maintain solid relationships with buyer, vendor, and selling manager Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Comply with all Health & Safety policies and requirements Perform other duties, as assigned The ideal candidate: High school diploma Proven ability to exceed sales targets Highly collaborative; working with and through others in a team-oriented environment Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of two or more years' experience in a commission-based sales environment Prior retail sales experience as a product specialist in a luxury environment preferred Entrepreneurial, competitive, self-confident, and self-motivated Fully bilingual in French and English The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Specialist, Designated Beauty Advisor The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand. Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service personal goals and targets Exceed all sales and service brand goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Share expert level of product knowledge with entire store selling team Maintain solid relationships with buyer, vendor, and selling manager Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Comply with all Health & Safety policies and requirements Ensure compliance with privacy policies, regulations, and cyber security measures Perform other duties, as assigned The ideal candidate: High school diploma Proven ability to exceed sales targets Highly collaborative; working with and through others in a team-oriented environment Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of two or more years' experience in a commission-based sales environment Prior retail sales experience as a product specialist in a luxury environment preferred Entrepreneurial, competitive, self-confident, and self-motivated Fully bilingual in French and English The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Beauty Advisor The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is commission-based and is directly tied to sales volume results. Specific responsibilities include (but are not limited to) the following: · Consistently deliver extraordinary service to all customers · Exceed all sales and service personal goals and targets · Exceed all sales and service brand goals and targets · Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients · Share expert level of product knowledge with entire store selling team · Maintain solid relationships with buyer, vendor, and selling manager · Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis · Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars · Perform floor recovery, visual merchandising, price change, and related sales support tasks · Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc · Resolve all customer service issues and partner with selling management on any issues outside of guidelines · Perform other duties, as assigned · Ensure compliance with privacy policies, regulations, and cyber security measures. The ideal candidate: · High school diploma · Proven ability to exceed sales targets · Highly collaborative; working with and through others in a team-oriented environment · Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision · Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays · Minimum of two or more years experience in a commission-based sales environment · Make-up artistry or aesthetics certificate may be required for certain brands · Prior retail sales experience in a luxury environment preferred The measures of success: · Contribution to financial objectives · Individual objectives linked to the achievement of department goals · Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. Hiring Range / Échelle salariale à l'embauche :$18.00 - $20.00 / 18,00$ - 20,00$ (per hour / de l'heure)This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount. / Ce poste est également admissible à une commission en plus du salaire de base. La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l'expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement, de concours et notre très convoitée remise d'employé.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Beauty Advisor The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is commission-based and is directly tied to sales volume results. Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service personal goals and targets Exceed all sales and service brand goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Share expert level of product knowledge with entire store selling team Maintain solid relationships with buyer, vendor, and selling manager Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Perform other duties, as assigned Ensure compliance with privacy policies, regulations, and cyber security measures. The ideal candidate: High school diploma Proven ability to exceed sales targets Highly collaborative; working with and through others in a team-oriented environment Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of two or more years experience in a commission-based sales environment Make-up artistry or aesthetics certificate may be required for certain brands Prior retail sales experience in a luxury environment preferred The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Esthetician The Esthetician provides esthetic treatments and services to client specifications and as per Holt Renfrew standards. Specific responsibilities include (but are not limited to) the following: Provide facial and other skin treatments, using specialized products and techniques in accordance with department standards and client specifications Recommend appropriate products based on analysis of client needs Develop a personal clientele and build client loyalty Execute promotions as instructed by Sales Manager, including booking clients, setting up outposts and preparing special offers Follow up with clients on services offered Meet or exceed sales targets Send "Thank you" notes to all first time clients Ensure treatments are completed as per schedule in a thorough, professional manner Perform stock keeping duties as required Ensure cabins are kept neat and clean at all times Ensure all equipment is in good working order Work in partnership with (Designated) Beauty Advisors to ensure clients are booked to effectively maximize productivity Works collaboratively with all counters in the achievement of mutual goals Comply with all Health & Safety policies and requirements Ensure compliance with privacy policies, regulations, and cyber security measures. The ideal candidate: High School diploma Professional make-up artistry training and aesthetics certification 2-3 years experience in a similar capacity The measures of success: Contribution to financial and customer growth objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is commission-based and is directly tied to sales volume results. Specific responsibilities include (but are not limited to) the following: · Consistently deliver extraordinary service to all customers · Exceed all sales and service personal goals and targets · Exceed all sales and service brand goals and targets · Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients · Share expert level of product knowledge with entire store selling team · Maintain solid relationships with buyer, vendor, and selling manager · Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis · Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars · Perform floor recovery, visual merchandising, price change, and related sales support tasks · Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc · Resolve all customer service issues and partner with selling management on any issues outside of guidelines · Perform other duties, as assigned The ideal candidate: · High school diploma · Proven ability to exceed sales targets · Highly collaborative; working with and through others in a team-oriented environment · Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision · Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays · Minimum of two or more years experience in a commission-based sales environment · Make-up artistry or aesthetics certificate may be required for certain brands · Prior retail sales experience in a luxury environment preferred The measures of success: · Contribution to financial objectives · Individual objectives linked to the achievement of department goals · Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Spécialiste, Conseiller(ère) Beauté Désigné(e) Le(la) spécialiste, conseiller(ère) beauté désigné(e) est responsable de développer des relations étroites et durables avec les clients afin d'accroître les ventes, le niveau de service et la fidélisation. Le(la titulaire de ce poste doit également réaliser les objectifs de vente de sa marque d'attache. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter : Prodigue uniformément une expérience de service et de vente extraordinaire à tous les clients. Dépasse tous les objectifs personnels inhérents aux ventes et au service. Dépasse tous les objectifs de la marque inhérents aux ventes et au service. Se compose une clientèle de base personnelle loyale en acquérant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fidèles. Partage ses connaissances approfondies des produits avec toute l'équipe de vente du magasin. Entretient des relations durables avec les acheteurs, les fournisseurs et le(la) directeur(trice) de vente. Stimule les ventes de la marque en identifiant les occasions-clés de commercialisation, en mettant en oeuvre les événements, en faisant des recommandations relatives à l'assortiment, etc.; communique régulièrement ses suggestions à la direction du magasin. Assiste à toutes les séances éducatives, y compris les séances d'info sur les produits, celles offertes par les fournisseurs et les séminaires Holt Renfrew. Effectue le réaménagement du rayon, le marchandisage, les changements de prix et toute tâche connexe appuyant les ventes. Communique régulièrement avec sa clientèle personnelle par téléphone, par courrier ou par voie électronique relativement aux événements en magasin, aux demandes de produits, au suivi après-vente, aux anniversaires, etc. Résout les problèmes de service à la clientèle et collabore avec la direction des ventes pour toute difficulté non couverte par des lignes directrices. Se conforme à toutes les politiques et exigences de santé-sécurité. Effectue les autres tâches qui lui sont assignées. Le(la) candidat(e) idéale) possède : Diplôme d'études secondaires Capacité éprouvée à dépasser les objectifs de vente Hautement collaboratif; travaille avec les autres et par leur entremise dans un environnement axé sur le travail d'équipe Aptitude à travailler dans un environnement évoluant rapidement qui nécessite une grande capacité à mener plusieurs tâches de front sous supervision minimale Habileté à composer avec un horaire variable dépendant des besoins de la clientèle, incluant les soirées, les week-ends et les jours fériés Au moins 2 années d'expérience préalable dans un environnement axé sur la vente à commission Expérience préalable dans un environnement de détail de luxe à titre de spécialiste de produits préférable Esprit entrepreneurial, concurrentiel, confiant et automotivé Parfaitement bilingue en français et en anglais L'évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du service Rétroactions des clients internes et externes Specialist, Designated Beauty Advisor The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand. Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service personal goals and targets Exceed all sales and service brand goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Share expert level of product knowledge with entire store selling team Maintain solid relationships with buyer, vendor, and selling manager Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Comply with all Health & Safety policies and requirements Perform other duties, as assigned The ideal candidate: High school diploma Proven ability to exceed sales targets Highly collaborative; working with and through others in a team-oriented environment Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of two or more years' experience in a commission-based sales environment Prior retail sales experience as a product specialist in a luxury environment preferred Entrepreneurial, competitive, self-confident, and self-motivated Fully bilingual in French and English The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. The Assistant, Personal Shopping provides partnership and administrative support to the Personal Shopper. Specific responsibilities include (but are not limited to) the following: Schedule all appointments and maintain calendar of Personal Shopper Review and handle all correspondence including drafting of and producing official client invitations Speak on behalf of Personal Shopper via telephone or email while maintaining superior customer service and ensuring follow-up in a professional and timely manner Maintain Personal Shopper client profiles and information, track and interpret data to ensure accuracy Prepare and coordinate materials and merchandise for all client appointments ensuring standards are maintained Coordinate alterations, product transfers, COG's, Holds and other services as required Other duties as assigned including errands as deemed necessary to maximize efficiency of Personal Shopper's schedule/work Maintain merchandising standards in the Personal Shopping Suites and on the selling floor when removing and returning product Ensure the suites meet all Store Readiness requirements including overall maintenance and housekeeping Reduce or eliminate loss through effective loss prevention Attend PK session to become the expert Comply with all Health & Safety policies and requirements The ideal candidate: High School diploma Previous retail experience preferred Advanced proficiency in MS Word, Excel, Power Point, Outlook, Internet Fully bilingual in French and in English. The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. Hiring Range / Échelle salariale à l'embauche :$17.40 - $19.40 / 17,40$ - 19,40$ (per hour / de l'heure)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l'expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Holt Renfrew vous offre un environnement inspirant, axé sur la mode, avec des possibilités d'apprentissage et d'épanouissement. De nos incroyables partenariats avec des marques de luxe emblématiques à nos engagements en matière de responsabilité sociale d'entreprise, vous serez inspiré chaque jour. Un emploi chez Holt Renfrew offre une rémunération globale concurrentielle, une généreuse remise d'employé, un régime de retraite, des prestations de soins de santé et de soins dentaires, une aide pour les frais de scolarité, ainsi qu'un apprentissage et un perfectionnement continus. Spécialiste, Conseiller(ère) Beauté Désigné(e) Le(la) spécialiste, conseiller(ère) beauté désigné(e) est responsable de développer des relations étroites et durables avec les clients afin d'accroître les ventes, le niveau de service et la fidélisation. Le/la titulaire de ce poste doit également réaliser les objectifs de vente de sa marque d'attache. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter : Prodigue uniformément une expérience de service et de vente extraordinaire à tous les clients. Dépasse tous les objectifs personnels inhérents aux ventes et au service. Dépasse tous les objectifs de la marque inhérents aux ventes et au service. Se compose une clientèle de base personnelle loyale en acquérant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fidèles. Partage ses connaissances approfondies des produits avec toute l'équipe de vente du magasin. Entretient des relations durables avec les acheteurs, les fournisseurs et le(la) directeur(trice) de vente. Stimule les ventes de la marque en identifiant les occasions-clés de commercialisation, en mettant en oeuvre les événements, en faisant des recommandations relatives à l'assortiment, etc.; communique régulièrement ses suggestions à la direction du magasin. Assiste à toutes les séances éducatives, y compris les séances d'info sur les produits, celles offertes par les fournisseurs et les séminaires Holt Renfrew. Effectue le réaménagement du rayon, le marchandisage, les changements de prix et toute tâche connexe appuyant les ventes. Communique régulièrement avec sa clientèle personnelle par téléphone, par courrier ou par voie électronique relativement aux événements en magasin, aux demandes de produits, au suivi après-vente, aux anniversaires, etc. Résout les problèmes de service à la clientèle et collabore avec la direction des ventes pour toute difficulté non couverte par des lignes directrices. Se conforme à toutes les politiques et exigences de santé-sécurité. Effectue les autres tâches qui lui sont assignées. Le(la) candidat(e) idéale) possède : Diplôme d'études secondaires Capacité éprouvée à dépasser les objectifs de vente Hautement collaboratif; travaille avec les autres et par leur entremise dans un environnement axé sur le travail d'équipe Aptitude à travailler dans un environnement évoluant rapidement qui nécessite une grande capacité à mener plusieurs tâches de front sous supervision minimale Habileté à composer avec un horaire variable dépendant des besoins de la clientèle, incluant les soirées, les week-ends et les jours fériés Au moins 2 années d'expérience préalable dans un environnement axé sur la vente à commission Expérience préalable dans un environnement de détail de luxe à titre de spécialiste de produits préférable Esprit entrepreneurial, concurrentiel, confiant et automotivé Parfaitement bilingue en français et en anglais L'évaluation du succès: Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du service Rétroactions des clients internes et externes Holt Renfrew est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi et s'engage à favoriser un milieu de travail diversifié et inclusif. Notre succès futur dépend des perspectives et des contributions de tous nos employés - leurs origines, capacités et expériences diverses rendent notre entreprise plus forte. Si vous êtes contacté(e) pour une offre d'emploi et que vous avez besoin d'un transport, veuillez nous en informer afin que nous puissions vous garantir une expérience de candidat accessible tout au long du processus de recrutement. Toutes les demandes sont confidentielles et utilisées uniquement pour répondre aux besoins des candidats. Specialist, Designated Beauty Advisor (DBA) The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand. Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service personal goals and targets Exceed all sales and service brand goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Share expert level of product knowledge with entire store selling team Maintain solid relationships with buyer, vendor, and selling manager Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Comply with all Health & Safety policies and requirements Perform other duties, as assigned The ideal candidate: High school diploma Proven ability to exceed sales targets Highly collaborative; working with and through others in a team-oriented environment Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of two or more years' experience in a commission-based sales environment Prior retail sales experience as a product specialist in a luxury environment preferred Entrepreneurial, competitive, self-confident, and self-motivated Fully bilingual in French and English The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Spécialiste, Conseiller(ère) Beauté Désigné(e) Le(la) spécialiste, conseiller(ère) beauté désigné(e) est responsable de développer des relations étroites et durables avec les clients afin d'accroître les ventes, le niveau de service et la fidélisation. Le(la titulaire de ce poste doit également réaliser les objectifs de vente de sa marque d'attache. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter : Prodigue uniformément une expérience de service et de vente extraordinaire à tous les clients. Dépasse tous les objectifs personnels inhérents aux ventes et au service. Dépasse tous les objectifs de la marque inhérents aux ventes et au service. Se compose une clientèle de base personnelle loyale en acquérant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fidèles. Partage ses connaissances approfondies des produits avec toute l'équipe de vente du magasin. Entretient des relations durables avec les acheteurs, les fournisseurs et le(la) directeur(trice) de vente. Stimule les ventes de la marque en identifiant les occasions-clés de commercialisation, en mettant en oeuvre les événements, en faisant des recommandations relatives à l'assortiment, etc.; communique régulièrement ses suggestions à la direction du magasin. Assiste à toutes les séances éducatives, y compris les séances d'info sur les produits, celles offertes par les fournisseurs et les séminaires Holt Renfrew. Effectue le réaménagement du rayon, le marchandisage, les changements de prix et toute tâche connexe appuyant les ventes. Communique régulièrement avec sa clientèle personnelle par téléphone, par courrier ou par voie électronique relativement aux événements en magasin, aux demandes de produits, au suivi après-vente, aux anniversaires, etc. Résout les problèmes de service à la clientèle et collabore avec la direction des ventes pour toute difficulté non couverte par des lignes directrices. Se conforme à toutes les politiques et exigences de santé-sécurité. Effectue les autres tâches qui lui sont assignées. Le(la) candidat(e) idéale) possède : Diplôme d'études secondaires Capacité éprouvée à dépasser les objectifs de vente Hautement collaboratif; travaille avec les autres et par leur entremise dans un environnement axé sur le travail d'équipe Aptitude à travailler dans un environnement évoluant rapidement qui nécessite une grande capacité à mener plusieurs tâches de front sous supervision minimale Habileté à composer avec un horaire variable dépendant des besoins de la clientèle, incluant les soirées, les week-ends et les jours fériés Au moins 2 années d'expérience préalable dans un environnement axé sur la vente à commission Expérience préalable dans un environnement de détail de luxe à titre de spécialiste de produits préférable Esprit entrepreneurial, concurrentiel, confiant et automotivé Parfaitement bilingue en français et en anglais L'évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du service Rétroactions des clients internes et externes Specialist, Designated Beauty Advisor The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand. Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service personal goals and targets Exceed all sales and service brand goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Share expert level of product knowledge with entire store selling team Maintain solid relationships with buyer, vendor, and selling manager Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Comply with all Health & Safety policies and requirements Perform other duties, as assigned The ideal candidate: High school diploma Proven ability to exceed sales targets Highly collaborative; working with and through others in a team-oriented environment Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of two or more years' experience in a commission-based sales environment Prior retail sales experience as a product specialist in a luxury environment preferred Entrepreneurial, competitive, self-confident, and self-motivated Fully bilingual in French and English The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Spécialiste, Conseiller(ère) Beauté Désigné(e) Le(la) spécialiste, conseiller(ère) beauté désigné(e) est responsable de développer des relations étroites et durables avec les clients afin d'accroître les ventes, le niveau de service et la fidélisation. Le(la titulaire de ce poste doit également réaliser les objectifs de vente de sa marque d'attache. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter : Prodigue uniformément une expérience de service et de vente extraordinaire à tous les clients. Dépasse tous les objectifs personnels inhérents aux ventes et au service. Dépasse tous les objectifs de la marque inhérents aux ventes et au service. Se compose une clientèle de base personnelle loyale en acquérant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fidèles. Partage ses connaissances approfondies des produits avec toute l'équipe de vente du magasin. Entretient des relations durables avec les acheteurs, les fournisseurs et le(la) directeur(trice) de vente. Stimule les ventes de la marque en identifiant les occasions-clés de commercialisation, en mettant en oeuvre les événements, en faisant des recommandations relatives à l'assortiment, etc.; communique régulièrement ses suggestions à la direction du magasin. Assiste à toutes les séances éducatives, y compris les séances d'info sur les produits, celles offertes par les fournisseurs et les séminaires Holt Renfrew. Effectue le réaménagement du rayon, le marchandisage, les changements de prix et toute tâche connexe appuyant les ventes. Communique régulièrement avec sa clientèle personnelle par téléphone, par courrier ou par voie électronique relativement aux événements en magasin, aux demandes de produits, au suivi après-vente, aux anniversaires, etc. Résout les problèmes de service à la clientèle et collabore avec la direction des ventes pour toute difficulté non couverte par des lignes directrices. Se conforme à toutes les politiques et exigences de santé-sécurité. Effectue les autres tâches qui lui sont assignées. Le(la) candidat(e) idéale) possède : Diplôme d'études secondaires Capacité éprouvée à dépasser les objectifs de vente Hautement collaboratif; travaille avec les autres et par leur entremise dans un environnement axé sur le travail d'équipe Aptitude à travailler dans un environnement évoluant rapidement qui nécessite une grande capacité à mener plusieurs tâches de front sous supervision minimale Habileté à composer avec un horaire variable dépendant des besoins de la clientèle, incluant les soirées, les week-ends et les jours fériés Au moins 2 années d'expérience préalable dans un environnement axé sur la vente à commission Expérience préalable dans un environnement de détail de luxe à titre de spécialiste de produits préférable Esprit entrepreneurial, concurrentiel, confiant et automotivé Parfaitement bilingue en français et en anglais L'évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du service Rétroactions des clients internes et externes Specialist, Designated Beauty Advisor The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand. Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service personal goals and targets Exceed all sales and service brand goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Share expert level of product knowledge with entire store selling team Maintain solid relationships with buyer, vendor, and selling manager Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Comply with all Health & Safety policies and requirements Perform other duties, as assigned The ideal candidate: High school diploma Proven ability to exceed sales targets Highly collaborative; working with and through others in a team-oriented environment Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of two or more years' experience in a commission-based sales environment Prior retail sales experience as a product specialist in a luxury environment preferred Entrepreneurial, competitive, self-confident, and self-motivated Fully bilingual in French and English The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Conseiller(ère) beauté Le(la) conseiller(ère) beauté est responsable de développer des relations étroites et durables avec les clients afin d'accroître les ventes, le niveau de service et la fidélisation. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter : Prodigue uniformément une expérience de service et de vente extraordinaire à tous les clients . Dépasse tous les objectifs personnels inhérents aux ventes et au service. Dépasse tous les objectifs de la marque inhérents aux ventes et au service. Se compose une clientèle de base personnelle loyale en acquérant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fidèles. Partage ses connaissances approfondies des produits avec toute l'équipe de vente du magasin. Entretient des relations durables avec les acheteurs, les fournisseurs et le(la) directeur(trice) de vente. Stimule les ventes de la marque en identifiant les occasions-clés de commercialisation, en mettant en oeuvre les événements, en faisant des recommandations relatives à l'assortiment, etc.; communique régulièrement ses suggestions à la direction du magasin. Assiste à toutes les séances éducatives, y compris les séances d'info sur les produits, celles offertes par les fournisseurs et les séminaires Holt Renfrew. Effectue le réaménagement du rayon, le marchandisage, les changements de prix et toute tâche connexe appuyant les ventes. Communique régulièrement avec sa clientèle personnelle par téléphone, par courrier ou par voie électronique relativement aux événements en magasin, aux demandes de produits, au suivi après-vente, aux anniversaires, etc. Résout les problèmes de service à la clientèle et collabore avec la direction des ventes pour toute difficulté non couverte par des lignes directrices. Se conforme à toutes les politiques et exigences de santé-sécurité. Effectue les autres tâches qui lui sont assignées. Le(la) candidat(e) idéale) possède : Diplôme d'études secondaires Capacité éprouvée à dépasser les objectifs de vente Hautement collaboratif; travaille avec les autres et par leur entremise dans un environnement axé sur le travail d'équipe Aptitude à travailler dans un environnement évoluant rapidement qui nécessite une grande capacité à mener plusieurs tâches de front sous supervision minimale Habileté à composer avec un horaire variable dépendant des besoins de la clientèle, incluant les soirées, les week-ends et les jours fériés Au moins 2 années d'expérience dans un environnement axé sur la vente à commission Diplôme d'artiste-maquilleur(se) ou d'esthéticien(ne) requis pour certaines gammes Expérience préalable dans le domaine du détail de luxe, préférablement dans un environnement de luxe Parfaitement bilingue français et anglais L'évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du service Rétroactions des clients internes et externes Beauty Advisor The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is commission-based and is directly tied to sales volume results. Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service personal goals and targets Exceed all sales and service brand goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Share expert level of product knowledge with entire store selling team Maintain solid relationships with buyer, vendor, and selling manager Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Perform other duties, as assigned The ideal candidate: High school diploma Proven ability to exceed sales targets Highly collaborative; working with and through others in a team-oriented environment Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of two or more years experience in a commission-based sales environment Make-up artistry or aesthetics certificate may be required for certain brands Prior retail sales experience in a luxury environment preferred The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Spécialiste, Conseiller(ère) Beauté Désigné(e) Le(la) spécialiste, conseiller(ère) beauté désigné(e) est responsable de développer des relations étroites et durables avec les clients afin d'accroître les ventes, le niveau de service et la fidélisation. Le(la titulaire de ce poste doit également réaliser les objectifs de vente de sa marque d'attache. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter : Prodigue uniformément une expérience de service et de vente extraordinaire à tous les clients. Dépasse tous les objectifs personnels inhérents aux ventes et au service. Dépasse tous les objectifs de la marque inhérents aux ventes et au service. Se compose une clientèle de base personnelle loyale en acquérant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fidèles. Partage ses connaissances approfondies des produits avec toute l'équipe de vente du magasin. Entretient des relations durables avec les acheteurs, les fournisseurs et le(la) directeur(trice) de vente. Stimule les ventes de la marque en identifiant les occasions-clés de commercialisation, en mettant en oeuvre les événements, en faisant des recommandations relatives à l'assortiment, etc.; communique régulièrement ses suggestions à la direction du magasin. Assiste à toutes les séances éducatives, y compris les séances d'info sur les produits, celles offertes par les fournisseurs et les séminaires Holt Renfrew. Effectue le réaménagement du rayon, le marchandisage, les changements de prix et toute tâche connexe appuyant les ventes. Communique régulièrement avec sa clientèle personnelle par téléphone, par courrier ou par voie électronique relativement aux événements en magasin, aux demandes de produits, au suivi après-vente, aux anniversaires, etc. Résout les problèmes de service à la clientèle et collabore avec la direction des ventes pour toute difficulté non couverte par des lignes directrices. Se conforme à toutes les politiques et exigences de santé-sécurité. Effectue les autres tâches qui lui sont assignées. Le(la) candidat(e) idéale) possède : Diplôme d'études secondaires Capacité éprouvée à dépasser les objectifs de vente Hautement collaboratif; travaille avec les autres et par leur entremise dans un environnement axé sur le travail d'équipe Aptitude à travailler dans un environnement évoluant rapidement qui nécessite une grande capacité à mener plusieurs tâches de front sous supervision minimale Habileté à composer avec un horaire variable dépendant des besoins de la clientèle, incluant les soirées, les week-ends et les jours fériés Au moins 2 années d'expérience préalable dans un environnement axé sur la vente à commission Expérience préalable dans un environnement de détail de luxe à titre de spécialiste de produits préférable Esprit entrepreneurial, concurrentiel, confiant et automotivé Parfaitement bilingue en français et en anglais L'évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du service Rétroactions des clients internes et externes Specialist, Designated Beauty Advisor The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand. Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service personal goals and targets Exceed all sales and service brand goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Share expert level of product knowledge with entire store selling team Maintain solid relationships with buyer, vendor, and selling manager Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Comply with all Health & Safety policies and requirements Perform other duties, as assigned The ideal candidate: High school diploma Proven ability to exceed sales targets Highly collaborative; working with and through others in a team-oriented environment Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of two or more years' experience in a commission-based sales environment Prior retail sales experience as a product specialist in a luxury environment preferred Entrepreneurial, competitive, self-confident, and self-motivated Fully bilingual in French and English The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Beauty Advisor The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is commission-based and is directly tied to sales volume results. Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service personal goals and targets Exceed all sales and service brand goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Share expert level of product knowledge with entire store selling team Maintain solid relationships with buyer, vendor, and selling manager Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Perform other duties, as assigned Ensure compliance with privacy policies, regulations, and cyber security measures. The ideal candidate: High school diploma Proven ability to exceed sales targets Highly collaborative; working with and through others in a team-oriented environment Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of two or more years experience in a commission-based sales environment Make-up artistry or aesthetics certificate may be required for certain brands Prior retail sales experience in a luxury environment preferred The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Beauty Advisor The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is commission-based and is directly tied to sales volume results. Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service personal goals and targets Exceed all sales and service brand goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Share expert level of product knowledge with entire store selling team Maintain solid relationships with buyer, vendor, and selling manager Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Perform other duties, as assigned Ensure compliance with privacy policies, regulations, and cyber security measures. The ideal candidate: High school diploma Proven ability to exceed sales targets Highly collaborative; working with and through others in a team-oriented environment Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of two or more years experience in a commission-based sales environment Make-up artistry or aesthetics certificate may be required for certain brands Prior retail sales experience in a luxury environment preferred The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. The Specialist, EDI implements and supports EDI with the Vendor Community and internal business partners in accordance with Holt Renfrew's business objectives. Specific responsibilities include (but are not limited to) the following: Monitor EDI transmissions coordinating with the Holt Renfrew business areas, OpenText and Vendor Community as required Main Point of contact for all EDI issues for the Holt Renfrew business areas and Vendor Community Onboard new vendors to EDI Review and revise vendor technology documents in accordance to the business needs Create and maintain relevant databases for the purpose of tracking EDI statistics Develop, maintain and communicate EDI documentation Participate in vendor meetings The ideal candidate: Post-secondary degree in a related field or equivalent work experience A minimum of 3 years of EDI or Supply Chain experience Advanced technical skills (SAP preferred) Strong written and oral communication skills Ability to problem solve and work independently Strong knowledge of EDI transactions and VICS standards Passionate about fashion and luxury retailing Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook) Intermediate or advanced knowledge in Microsoft Excel Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Sales Manager The Sales Manager leads a team of sellers that drive the customer experience and achieve all sales targets while providing an engaging employment experience. Specific responsibilities include (but are not limited to) the following: Achieve sales targets for the area of responsibility Achieve customer service targets and resolve difficult customer issues Recruit, select, hire and on-board the best talent Lead, motivate, and retain a team of high-performing employees Work in collaboration with other store managers to deliver seamless sales/service to customers Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success Model leadership behaviours that promote a culture of open communication, employee development and trust Maintain all Health & Safety practices to code Oversee Designated Sales Associate / Designated Sales Consultant (DSA/DSC) program within the areas assigned; partner with vendor on PKs, goals, etc. Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees Lead team to develop, maintain and grow an active store client base Implement customer relationship and Loyalty management programming Serve as manager-in-charge (MIC) of the store as required Maintain high standards of merchandise presentation at all times Regularly evaluate inventory performance and develop strategies for improvement Participate in and influence the development of store seasonal plans Identify opportunities to drive business Manage payroll expense while offering appropriate levels of coverage at all times to meet business needs Maintain day-to-day operational awareness of leased businesses within area to ensure seamless customer service Comply with all Health & Safety policies and requirements Ensure compliance with privacy policies, regulations, and cyber security measures. The ideal candidate: 5 + years supervisory experience with accountability for driving sales Proven track record of exceeding sales and profit targets Early adopter / change initiator Retail selling experience in a luxury environment preferred. Entrepreneurial spirit The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Directeur(trice) de vente Le(la) directeur(trice) de vente dirige une équipe de vendeurs qui stimule l'expérience client et réalise les objectifs de ventes, tout en procurant une expérience d'employé engageante. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter : Réalise les objectifs de ventes pour les domaines de responsabilités multiples Accomplit les objectifs de service à la clientèle et répond aux préoccupations des clients Recrute, sélectionne, embauche et intègre les meilleurs talents Dirige, motive et conserve une équipe d'employés au rendement supérieur Collabore avec des directeurs d'autres magasins pour réaliser des ventes et offrir un service à la clientèle efficaces Communique les normes, paramètres et objectifs de rendement aux employés et fournit de l'encadrement quant aux comportements favorisant la réalisation de ces objectifs Adopte les comportements de leadership qui promeuvent une culture de communication ouverte, le perfectionnement des employés et la confiance. Maintient toutes les pratiques de santé et sécurité conformément au code de conduite Supervise le programme des conseillers à la vente désignés/conseillers experts désignés (CVD/CED) pour les rayons assignés; collabore avec les fournisseurs pour les SIP, les objectifs, etc. Reconnaît et récompense le rendement extraordinaire; donne sa rétroaction et met au point des plans d'amélioration du rendement pour les employés dont le rendement est insuffisant Amène l'équipe à élaborer, mettre à jour et accroître une base de clients actifs Met en place des programmes de gestion des relations clients et de fidélisation Agit à titre de directeur en devoir (DED) du magasin, au besoin Instaure des normes élevées en matière de présentation des marchandises en tout temps Évalue sur une base régulière le rendement du stock et crée des stratégies d'amélioration Participe au développement et influence les plans saisonniers du magasin Identifie les possibilités de stimuler les activités Gère les budgets de masse salariale tout en offrant des niveaux appropriés de couverture en tout temps afin de répondre aux besoins de l'entreprise Maintient une sensibilisation opérationnelle au quotidien des concessions en magasin afin d'assurer un service à la clientèle uniforme Se conforme aux politiques et exigences en matière de santé et sécurité Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité. Le(la) candidat(e) idéal(e) doit posséder : Un minimum de 5 années d'expérience dans un poste de supervision avec la responsabilité de stimuler les ventes De l'expérience éprouvée à dépasser les objectifs relatifs aux ventes et aux profits La capacité d'adopter/d'initier rapidement les changements De l'expérience de vente au détail, de préférence dans un environnement de luxe Un esprit d'entreprise L'évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du rayon Rétroactions des clients internes et externes Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Specialist, Designated Sales Associate (DSA) The Specialist, Designated Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DSA) is also responsible for the achievement of the sales target of their assigned brand. The compensation for this role is commission-based and is directly tied to achievement of personal sales and brand volume targets. Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service personal goals and targets Exceed all sales and service brand goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Share expert level of product knowledge with entire store selling team Maintain solid relationships with buyer, vendor, and selling manager Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc. Resolve all customer service issues and partner with selling management on any issues outside of guidelines Comply with all Health & Safety policies and requirements Ensure compliance with privacy policies, regulations, and cyber security measures Perform other duties, as assigned The ideal candidate: High school diploma Proven ability to exceed sales targets Highly collaborative; working with and through others in a team-oriented environment Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of two or more years' experience in a commission-based sales environment Prior retail sales experience as a product specialist in a luxury environment preferred Entrepreneurial, competitive, self-confident, and self-motivated Fully bilingual in French and in English The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Tailor The Tailor fits, pins, marks and alters garments to client specifications. Specific responsibilities include (but are not limited to) the following: · Measure clients to determine scope of work · Pin / mark garments as appropriate to type of fabric and to ensure correct fit · Complete work as pinned / marked and to the highest technical standard · Deliver complete garments on or before the date promised · Inform client of appropriate alteration charges as per current price list · Confirm and communicate promise date for completed alteration · Partner professionally with Sales Associates to create client satisfaction · Provide expert guidance on cut and fit · Complete designated sections of alterations tag · Follow Holt Renfrew price list · Inform department manager of supply requirements or equipment repair needs · Assist in maintaining department in a clean and orderly fashion · Comply with all Health & Safety policies and requirements · Ensure compliance with privacy policies, regulations, and cyber security measures The ideal candidate: · Tailoring / seamstress technical training or its equivalent · 2 years experience in similar capacity · Previous experience in altering luxury fabrications · Communicates comfortably and clearly in English and/or French The measures of success: · Contribution to financial objectives · Individual objectives linked to the achievement of department goals · Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Concierge The concierge provides superb customer service to all Holt Renfrew clients in an environment that meets the highest standards. Specific responsibilities include (but are not limited to) the following: Provide excellent customer service to all clients by acting as their ambassador. Assist clients with their online shopping experience by processing, in-store pick-up, and online returns. Assist clients with profile requests and ensure compliance with privacy policies, regulations, and cyber security measures. Provide support to the sales floor by being POS super users. Educate clients on our valet program and validation. Maintain expert knowledge of the store and where the product is located. Resolve standard customer service issues within policy to deliver an outstanding experience. Respond to internal and external client inquiries and/or complaints within 24 hours. Process gift cards for all internal and external clients. Support client services department as required. Maintain expert knowledge of "The Best" of the local community and city. Assist with and participate in all store events-creating lists, collecting tickets and RSVPs, etc. Respond to all event-related inquiries in a timely manner. The ideal candidate: High school diploma Previous experience in customer service environment Good working knowledge of computer software (Word, Excel, Outlook, etc.) The measures of success: Monthly One-on-one Random audits Regular update training New services being offered Event walk throughs Random checks Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. Hiring Range / Échelle salariale à l'embauche :$17.00 - $19.00 / 17,00$ - 19,00$ (per hour / de l'heure)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l'expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand. Specific responsibilities include (but are not limited to) the following: · Consistently deliver extraordinary service to all customers · Exceed all sales and service personal goals and targets · Exceed all sales and service brand goals and targets · Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients · Share expert level of product knowledge with entire store selling team · Maintain solid relationships with buyer, vendor, and selling manager · Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis · Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars · Perform floor recovery, visual merchandising, price change, and related sales support tasks · Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc · Resolve all customer service issues and partner with selling management on any issues outside of guidelines · Comply with all Health & Safety policies and requirements · Ensure compliance with privacy policies, regulations, and cyber security measures · Perform other duties, as assigned The ideal candidate: · High school diploma · Proven ability to exceed sales targets · Highly collaborative; working with and through others in a team-oriented environment · Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision · Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays · Minimum of two or more years' experience in a commission-based sales environment · Prior retail sales experience as a product specialist in a luxury environment preferred · Entrepreneurial, competitive, self-confident, and self-motivated · Fully bilingual in French and English The measures of success: · Contribution to financial objectives · Individual objectives linked to the achievement of department goals · Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. Hiring Range / Échelle salariale à l'embauche :$20.00 - $22.00 / 20,00$ - 22,00$ (per hour / de l'heure)This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount. / Ce poste est également admissible à une commission en plus du salaire de base. La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l'expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement, de concours et notre très convoitée remise d'employé.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Investigator The Investigator protects company assets from fraud and internal/external loss. Specific responsibilities include (but are not limited to) the following: Routinely walk floor to observe, identify dishonest persons both externally and internally Observe and dispatch by monitoring CCTV system Apprehend shoplifters and maintain records of apprehensions Testify at criminal proceedings as appropriate Conduct periodic P.O.S. audits Conduct internal investigations as required with confidentiality Analyze and follow up on transactional reporting Minimize company loss due to paperwork errors Support Operations and Sales teams with inventory counts, shortage programs, and unsaleables Respond to emergencies in a timely manner, ensuring appropriate follow up reporting Provide support and follow up on audits to ensure compliance Comply with all Health & Safety policies and requirements Perform other duties, as assigned The ideal candidate: College Degree 2-3 years experience in a similar capacity Kinesic interview techniques or other interviewing/interrogation training Previous experience in a retail environment Standard first aid, CPR OPA Level II Maintain provincial guard license Fully bilingual in French and in English. The measures of success: Contribution to financial and customer growth objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Enquêteur(euse) Le(la) p réposé(e), Vérification et Contrôle opère le standard téléphonique, les services administratifs, les comptes fournisseurs et les fonctions d'établissement de bilan au sein de la Caisse centrale. Le(la) titulaire de ce poste est également responsable des services internes fournis au magasin, dont les demandes générales et procédurales ainsi que la consigne de paquets et la vérification des sacs des employés. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s'y limiter: S'assure de répondre aux appels entrants des clients selon les normes de l'entreprise Redirige adéquatement les appels aux récipiendaires ou livre les messages en temps opportun Tient à jour le répertoire téléphonique de l'emplacement Supervise les réparations des systèmes techniques (PDV et autres) Offre du soutien financier par le biais de rapprochement bancaire, de codage de facture, de gestion de la petite caisse, d'enquêtes sur les rétrofacturations Gère les marchandises appartenant aux clients et fait le suivi des autres relevés non marchandise/de libre circulation S'assure de respecter les pratiques de travail administratives et de maintenir un lieu de travail propre et ordonné afin de limiter les pertes Effectue la vérification des politiques et procédures de l'entreprise par rayon/service Fournit du soutien et du suivi pour les vérifications afin d'assurer la conformité Se conforme à toutes les politiques et exigences de santé-sécurité Effectue les autres tâches qui lui sont assignées Le(la) candidat(e) idéale) possède : Diplôme d'études secondaires ou l'équivalent De 2 à 3 ans d'expérience préalable dans un poste similaire Connaissances intermédiaires de Microsoft Office, incluant Excel, PowerPoint et Word Attention minutieuse aux détails éprouvée, exceptionnelles compétences organisationnelles et excellentes aptitudes en communication écrite et verbale Parfaitement bilingue en français et en anglais L'évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du service Rétroactions des clients internes et externes Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. Hiring Range / Échelle salariale à l'embauche :$20.00 - $22.00 / 20,00$ - 22,00$ (per hour / de l'heure)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l'expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.