MCARTHURGLEN careers

ZWILLING J.A. Henckels is an international industry leader that sells products in 100 countries. Always looking forward, ZWILLING acquired global heritage brands -Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)-to give its customers access to the most exceptional kitchen products. Core Responsibilities Assists store management in reaching all store objectives. To ensure the retail store maximizes its sales revenue through excellent customer service, store maintenance, merchandising, and handling product shipments. Assists customers in the selection of ZWILLING merchandise, while providing information about the product, materials, technology, and functionality. Ensures ZWILLING's customer service standards are upheld by listening to customer's wants and needs and providing product information when required. Drive and close sales by utilizing ZWILLING's selling techniques. Maintains store appearance, assists in processing and replenishing merchandise, and assist with customer service inquiries. Proficient knowledge of ZWILLING's products and programs, including technology, product information and requirements, merchandise promotions, and advertising. Help to support and create a team environment by respecting co-workers. Adheres to ZWILLING's brand values and Supervisor competencies. Maintain superior levels of merchandising in designated areas in the store, ensuring that product displays are attractive, space efficient, and secure. Assist the management team in the training and supervising of part-time employees. Handle cash register transactions with 100% accuracy and maintain workable register floats at all times. Accurately complete bank deposits and maintain balancing information file. Comply with retail policies regarding inventory control, sales procedures, etc. Perform daily maintenance of the store and store fixtures to ensure neatness is upheld. Enforce existing store standards in the absence of store manager or assistant manager. Ensure building security is upheld by proper use of alarm systems and store security devices. Ensure that store is opened and closed in accordance with existing plaza hours of business. Develop a working knowledge of the high-end kitchenware specialty business, including knowledge of competitor's products and prices. Other duties as required by store management Requirements Must have a minimum of 3 years retail experience with a basic understanding of team leading. Open availability. Ability to deal with problems involving several concrete variables in standardized situations. Demonstrate excellent verbal and written communication skills. Demonstrate excellent customer service. Ability to work a varied schedule including weekends, evenings, and statutory holidays. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 12 kg and occasionally lift and/or move up to 34 kg. Please email application to [email protected].

As a member of our store management team, you'll play a vital role in shaping the success of our store. We're seeking an Assistant Store Manager to help drive operational excellence, business growth, and foster a culture of excellence. Role Overview: As an Assistant Store Manager, you will collaborate closely with the Store Manager to ensure seamless store operations, achievement of targets, and adherence to company policies and regulations. You will oversee daily store activities and play a pivotal role in upholding our brand values and culture. Key Responsibilities: Collaborate with Store Manager in managing daily operations to meet key performance indicators, profit and loss targets, and exceed customer expectations. Embody and communicate the brand's values, attitude, and culture to create a positive and engaging shopping environment. Ensure consistent implementation of corporate programs, initiatives, and strategies. Assist in the successful execution of programs, policies, routine tasks, seasonal initiatives, and specific store needs. Play a role in effective succession planning, recruiting, hiring, and training strategies to reduce store turnover. Develop and mentor staff by providing performance feedback, seizing coaching opportunities, and fostering a collaborative team environment. Promote a high-performance culture by setting clear expectations, providing resources for employee accountability, creating an efficient work environment, and setting team goals aligned with success factors. Collaborate with Store Manager to develop actionable plans, objectives, deliverables, and timelines. Take accountability for training and in-store execution across all areas, including business, operations, sales, customer service, and visual merchandising. Manage recordkeeping for applicants, new hires, payroll, performance appraisals, reviews, counseling, disciplinary actions, and employee separations. Work closely with Store Manager to optimize inventory levels and product selections to drive sales. Support Store Manager in maintaining wage costs and overall expense control within guidelines. Ensure accuracy in cash management and minimize shrinkage within the store. Uphold store and product security protocols and monitor their effectiveness in deterring theft. Adhere to government regulations regarding employment standards and health and safety guidelines for store operations and associates. Maintain a safe, organized, and clean store environment in line with Zwilling and legal standards. Follow visual merchandising guidelines to create an attractive and engaging shopping atmosphere. Qualifications: College or University degree and a minimum of 2 years of Retail Management experience, or equivalent combination of education and experience. Previous management and leadership experience preferred. Skills and Attributes: Proficiency in retail operations, including selling skills and business management. Strong coaching and talent management abilities. Effective communication skills, both written and verbal. Ability to prioritize and allocate resources effectively. Proficiency in using computers and software, including MS Outlook, Word, Excel, and PowerPoint. Ability to adapt to new systems quickly (e.g., POS systems, web portals, etc.). Physical ability to stand, walk, use hands, reach, lift up to 12 kg frequently, and occasionally lift up to 25 kg. Flexibility to work a varied schedule, including weekends, evenings, and statutory holidays.

Elevating the designer outlet experience and shaping the concept of destination shopping, McArthurGlen is Europe's leading owner, developer and manager of Designer Outlets. We currently manage 24 McArthurGlen Designer Outlets, many more than any other operator, across eight countries. Our centres are home to the most sought-after luxury, designer and high-street brands, internationally and nationally, offering the fashion-loving shopper year-round savings of 30 to 70% on the recommended retail price, all in an attractive and vibrant shopping environment close to major tourist hubs. Core Responsibilities: Ensure the guest experience & service is delivered as defined by guest service procedures and standards. Respond to and resolve customer enquiries & problems, promote centre service and work collaboratively with the team Follow Standard Operation Procedures when carrying out daily guest services duties Process McArthurGlen gift card transactions accurately Record, coordinate and report relevant information efficiently and accurately, including lost & found property, rental services, tour groups At all times act in the company's best interests and in the best interests of those entities which we represent Requirements: Have at least two years of experience in retail or front-line customer service Have a positive attitude, excellent interpersonal and communication skills Have good comprehension and problem-solving skills and the ability to clearly understand and address customer issues appropriately Able to work independently as well as in a team Organized, meticulous and reliable Enjoy working in a fast-paced work environment Have basic knowledge about Microsoft Word, Excel, Outlook and PowerPoint Able to work a flexible schedule to meet the needs of the business, including weekday, weekend and holiday shifts Able to work at least 3 days/week and 20-25 hours/week Fluency in Mandarin is an asset Please send your application to [email protected]