URBN careers

Location This position is located at 25 The West Mall, Toronto, Ontario, M9C1B8 Canada Role Summary A Key Holder collaborates with the management team in supervision of store operations functions and leading an environment that is engaging and inspiring to the customer and team. This includes driving sales, building awareness of key metrics, and contributing to the development of others. Role Responsibilities Brand Experience Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications Leadership + Team Management Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources Visual + Business Operations Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP's visual and display standards; ensures omni-channel orders are processed timely and accurately Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store Communication + Relationships Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression Role Qualifications Love for the FP brand Stands out as a leader Experience being a team player Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays Eagerness to learn and grow within the organization The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores Pay Range Starting from CAD $18.92/Hr.

Location This position is located at 19 Clock Tower Rd., Toronto, Ontario, M3C1P8 Canada Role Summary A Sales Associate contributes to driving sales through providing a genuine and unique experience to each customer. Role Responsibilities Customer Experience Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store Teamwork + Communication Builds productive relationships with peers; asks for support when needed and makes an effort to help others Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal Provides insights related to the customer and employee experience and communicates feedback to Store Leadership Visual + Business Operations Understands their contribution to service and selling on every shift in order to impact the store's business Supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor Maintains Anthropologie's visual and operational standards while keeping the focus on the customer; stays current on merchandising updates Role Qualifications Anthro brand fan Experience in customer service Experience being a team player Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores Pay Range CAD $17.60 - CAD $17.60 /Hr.

Location This position is located at 8882 170 St., Edmonton, Alberta, T5T4M2 Canada Role Summary A Seasonal Sales Associate contributes to driving sales through providing a genuine and unique experience to each customer. Role Responsibilities Customer Experience Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store Teamwork + Communication Builds productive relationships with peers; asks for support when needed and makes an effort to help others Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal Provides insights related to the customer and employee experience and communicates feedback to Store Leadership Visual + Business Operations Understands their contribution to service and selling on every shift in order to impact the store's business Supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor Maintains Anthropologie's visual and operational standards while keeping the focus on the customer; stays current on merchandising updates Role Qualifications Anthro brand fan Experience in customer service Experience being a team player Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores Pay Range CAD $15.00 - CAD $15.00 /Hr.

Location This position is located at 509 Saint-Joseph St. E., Quebec, Quebec, G1K3B7 Canada Role Summary L'associé·e aux ventes contribue à générer des ventes en offrant une expérience authentique à chaque client·e. Role Responsibilities Environnement De La Marque Agit comme un-e représentant-e de la marque tout en reflétant les valeurs de l'entreprise Entame la conversation, donne des conseils et des informations sur les produits afin d'avoir une interaction plus personnelle avec les clients-e-s Utilise la technologie afin d'être bien informé-e au sujet des priorités et des promotions en vigueur en magasin et en ligne; offre une expérience de magasinage omni sans tracas grâce à l'utilisation des outils disponibles pour aider les clients-e-s (ex. MPOS, POS, cueillette en magasin et cueillette en bordure de magasin) Travail D'équipe + Communication Contribue au climat en magasin par son attitude positive, respectueuse et serviable envers les autres Collabore avec ses collègues et ses leaders, transmet ses idées aux autres et offre du soutien selon les besoins de l'équipe Démontre une volonté d'apprentissage et d'adaptation; s'adapte aux changements et est prêt-e à adopter de nouvelles façons de faire les choses Opérations Visuelles + Commerciales Maintient les normes visuelles et opérationnelles d'Urban Outfitters tout en se concentrant sur la clientèle Soutient le processus de réception de marchandise afin d'acquérir plus de connaissances au niveau des produits, incluant de l'information sur les nouveautés et les articles en réapprovisionnement; participe au processus de traitement des commandes omni Adhère aux normes de sécurité du magasin, à l'exactitude de l'inventaire, à la réduction des pertes de produits et respecte toutes les politiques et procédures de l'entreprise afin de soutenir la rentabilité du magasin Role Qualifications Passion pour la marque UO Expérience en service à la clientèle Expérience au sein d'une équipe En mesure de travailler selon un horaire flexible afin de répondre aux demandes des canaux Omni du magasin (incluant les matins et les week-ends). Doit être capable de parler français et anglais The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores #URBANNA Pay Range Starting from CAD $16.00/Hr.

Location This position is located at 766 Main Street, West Vancouver, British Columbia, V7T0A5 Canada Role Summary A Seasonal Sales Associate contributes to driving sales through providing a genuine and unique experience to each customer. Role Responsibilities Customer Experience Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store Teamwork + Communication Builds productive relationships with peers; asks for support when needed and makes an effort to help others Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal Provides insights related to the customer and employee experience and communicates feedback to Store Leadership Visual + Business Operations Understands their contribution to service and selling on every shift in order to impact the store's business Supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor Maintains Anthropologie's visual and operational standards while keeping the focus on the customer; stays current on merchandising updates Role Qualifications Anthro brand fan Experience in customer service Experience being a team player Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores Pay Range Starting from CAD $17.85/Hr.

Location This position is located at 8882 170 St., Edmonton, Alberta, T5T4M2 Canada Role Summary The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the team through continued education on brand and store initiatives. Role Responsibilities Customer Experience Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community Leadership + Team Management Actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities Visual + Business Operations Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives Communication + Relationships Contributes to an inclusive work environment by actively listening to others and seeking different perspectives Checks in with leadership to maintain communication and teamwork on completing store objectives Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager Role Qualifications Anthro brand fan 1+ years of retail leadership experience Experience being a team player Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays Eagerness to learn and grow within the organization The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores Pay Range Starting from CAD $19.80/Hr.

Location This position is located at 6455 MacLeod Trail SW., Calgary, Alberta, T2H0K9 Canada Role Summary A Seasonal Sales Associate contributes to driving sales through providing a genuine and unique experience to each customer. Role Responsibilities Customer Experience Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store Teamwork + Communication Builds productive relationships with peers; asks for support when needed and makes an effort to help others Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal Provides insights related to the customer and employee experience and communicates feedback to Store Leadership Visual + Business Operations Understands their contribution to service and selling on every shift in order to impact the store's business Supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor Maintains Anthropologie's visual and operational standards while keeping the focus on the customer; stays current on merchandising updates Role Qualifications Anthro brand fan Experience in customer service Experience being a team player Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores Pay Range CAD $16.00 - CAD $16.00 /Hr.

Location This position is located at 766 Main Street, West Vancouver, British Columbia, V7T0A5 Canada Role Summary The Back of House Specialist enhances the customer experience by managing back of house operations and omni service processes. They prioritize product flow and replenishment based on merchant impact, adhere to processing and tagging standards, and support timely visual execution. They maintain organization in both the sales floor and back of house, strategically process order queues to prevent backlog, and use store technology to ensure a seamless omni-channel shopping experience. Additionally, they maintain packaging standards to exceed customer expectations. Role Responsibilities Customer Experience Understands how the merchant process impacts business and prioritizes product flow and replenishment accordingly. Strategically processes order queues and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders Adheres to proper processing and tagging standards while maintaining visual merchandising standards Maintains standards through the use of proper packaging to exceed the customer's product expectations Supports timely execution of product placement and other visual priorities Keeps the sales floor and back of house clean and organized to ensure product is easy to find and restock Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer Business Ownership Effectively leads and executes the product flow process, including shipment receipt, processing, security tagging, preparing product for the floor, and placing product Oversees back of house standards and exercises decision-making to impact organization and efficiency. Keeps all receiving, shipping, stock, and supply areas clean and organized Adheres to the store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policies and procedures to support the profitability of the store Oversees the omni process to ensure fill rates are maintained and the brand standard is followed Oversees organizational standards related to supply needs, technology, workstations, order staging, and pickup areas Facilitates the transfer of online products back to the warehouse Communication + Relationships Communicates daily with the leadership team and shares relevant information regarding Omni, shipment, restock and back of house organization to ensure task completion Proactively escalates issues that may be impacting the ability to meet company standards Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency Sets an energized pace to establish and maintain omni-channel standards and service level agreements Role Qualifications Ability to work flexible hours to meet the needs of the store product flow and omni channel demand (including mornings, nights, and weekends) Proven track record in leading operational processes and achieving measurable results Eagerness to learn and grow within the organization The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores Pay Range CAD $18.00 - CAD $18.00 /Hr.