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Assistant Manager - Polo Park - Winnipeg

Pays : Canada

Région : Manitoba

Ville : Winnipeg

Catégorie : Vente au détail

Type de contrat : CDI

Type d'emploi : Plein temps

Présentation d'entreprise

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Description du poste

- Understands organizational objectives and makes decisions in partnership with the Store Manager andAssociate Manager(s) that align with Company priorities and values
- Endorses, models and develops team to deliver Coach's Selling and Service expectations
- Enforces sales strategies, initiatives and growth across all categories
- Works with Store Manager and/or Associate Manager to flex store business strategies and personal sellingtechniques to contribute to overall store and financial results
- Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
- Sales/productivity goals: communicates goals for the team in partnership with the Store Manager and/orAssociate Manager(s), tracks store's performance at all times and achieves sales through team
- Productivity Management: holds sales team accountable for personal productivity
- Takes ownership and commitment for delivering results; actively aware of personal and store metrics andachieves goals
- Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-goingproductive relationships with customers
- Develops a clienteling strategy in partnership with the Store Manager and Associate Manager(s); implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store Manager and Associate Manager(s)
- Understands changes in local market with potential impact on business performance and supports theexecution of local sales strategies and tactics
- Builds credibility and trust as a personal fashion advisor to both team and customers by communicatingfashion awareness and trends in the marketplace
- Creates positive impressions with store team and customers by bringing best self to work through elevated,sophisticated, appropriate business attire consistent with Coach's guide to style
- Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
- Coaches team on how to incorporate trends into their selling experience with customers
- Influences customer's purchase decisions by balancing patience and assertiveness
- Sensitive to customer and team's needs and tailors approach by reading cues
- Resolves customer problems and meets customer needs in a timely manner through solution-oriented andforward thinking and partners with the Store Manager and/or District Manager when appropriate
- Encourages team to build long-term relationships with customers to drive business
- Develops both self and individual product knowledge skills and remains aware of current collections
- Works with the Store Manager and/or Associate Manager to protect and drive the needs of the business at all times
- Understands the positive sales impact staffing has on the business; recruits accordingly
- Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools
- Ensures all daily tasks are completed without negatively impacting service of Coach standards
Workplace and Environment
- Creates enthusiasm and positivity for a shared vision and mission
- Leads by example
- Demonstrates confidence when leading the team and managing the store
- Takes initiative; has a high level of ownership and accountability for results of self and others
- Approaches challenges in direct and timely manner and partners with the Store Manager and/or AssociateManager(s)
- Builds trusting relationships with peers and team
- Acts as advocate for the team and Brand
- Is adaptable and flexible to change
- Switches gears based on the needs of the business both seamlessly and pro-actively
- Welcomes feedback and adapts behaviors as appropriate
- Maintains a calm and professional demeanor at all times
- Fosters an environment of teamwork and collaboration
- Creates short and long-term strategies to achieve personal metrics and performance
- Uses available resources to make informed decisions and takes appropriate partners when necessary
- Utilizes Company tools to keep self-informed
- Delegates and empowers others
- Recognizes and values individual performance and communicates appropriately
- Evaluates performance of all associates and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff in partnership with the Store Manager and Associate Manager
- Resolves performance problems using appropriate communication, coaching and counseling techniques
- Works with the Store Manager and Associate Manager(s) to create a talent bench strength by actively recruiting and interviewing candidates
- Recruits, interviews, on boards and works closely with the Store Manager on strategies to retain top talent
Operations
- Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
- Demonstrates strong business acumen
- Interacts and communicates with supervisor(s) on a regular basis to keep them informed
- Maintains interior and exterior upkeep of the building with partnership from the corporate office
- Understands and uses all retail systems and reporting tools
- Adheres to all retail policies and procedures including POS and Operations procedures
- Leverages Coach's tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goals

Profil recherché

Experience: At least 1 year of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.
Education:
High school diploma or equivalent; college degree preferred.Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
Physical:
Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
Req ID:
66580
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