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Woodbridge, ON, CA
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Bilingual Account Coordinator (French/English)

Pays : Canada Canada

Région : Ontario

Ville : Vaughan

Catégorie : Commerce

Type de contrat : CDI

Type d'emploi : Plein temps

Description du poste

A key member of the Wholesale Sales and Customer Service team, this person will be empowered to provide an exceptional level of support to our wholesale retail accounts and is encouraged to be the voice of the customer. Your individual efforts contribute to our business and financial goals. In today's competitive marketplace, we are asking our team members to be key contributors in customer growth and overall sales results in a demanding but rewarding role contributing to our high-performance culture.
Key Responsibilities:
- Provide exceptional, professional, timely and accurate communication. Answer incoming emails and phone calls from retail Customers, Sales Representatives, and internal partners.
- End to end (E2E) Sales Order management from in system entry to invoicing. Track and maintain retailer sales orders ensuring accurate and timely delivery of products to accounts through open order reporting. Provide proactive information and analysis to Sales Reps and/or customers to ensure.
- Ensure sales order book is accurate and updated regularly to reflect accurate financials
- Provide assistance and follow-up, if necessary, on a daily basis to the Channel Team Lead, Sales Team, Product Line Managers, Distribution Centre and Logistics in any matters relative to the respective account base.
- Work with internal cross functional teams including supply chain, sales, marketing operations to ensure all orders are processed to meet customers' delivery expectations with a focus on shipping orders on time and in full.
- Following specified account terms and existing adidas company policies, procedures and programs ensuring accuracy for all account order commitments, relative to terms, pricing, product information, stock availability, routing, product delivery, UPC codes or any other agreed upon specialty services, handling and/or compliance guidelines.
- Process, track and analyze all sales orders. Analyze all orders to ensure accuracy in terms and pricing, a correct address, compliance, execute order changes, track product delivery, report order fill rates, and resolve inbound/outbound delivery issues and communicate with sales and/or customers.
- Daily sales order conversion reviewing allocation and releasing to the Distribution Centre.
- Prepare monthly sales order conversion forecasts and collaborate with Sales and Order Fulfillment for accurate shipping plans
- Technical and general problem solving relative to sales order tracking and execution (i.e., purchase orders, corrections, cancellations, etc.)
- Actively participate adidas product knowledge sessions, Department Meetings or Technical Training Sessions as required.
- Assist in training/orientation of new team members.
- Fill-in during leave periods for fellow Account Coordinators due to vacations, illnesses, etc. when necessary.
- Collect, consolidate, and analyze sell through information for Account.
- Assist Team Lead with system maintenance, special projects etc. (as required.)
- Other duties as assigned by Team Lead.
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