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Educator

Pays : Canada

Région : Ontario

Ville : Oakville

Catégorie : Vente au détail

Type de contrat : CDI

Type d'emploi : Plein temps

Description du poste

who we are

Yoga is our first love, and we also make technical product for running, training and pretty much every other way you like to sweat. You can find our stores all around the world, from Vancouver to Dubai, and places in between. Our vision is to create transformational experiences for people to live happy, healthy, fun lives and our mission is to elevate the world through the power of practice.
- You create relationships with every guest to create excitement and fun about our culture, product and community, and you go above and beyond to exceed their expectations
- You are knowledgeable and up to date on company communication, priorities, roll-outs and any additional information required by the Store Manager; you educate on guest-facing initiatives on the retail floor
- You receive and process stock, involving: unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and stored areas
- You unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)
- You are responsible for inventory management including receiving, processing, restocking + destocking, and visual merchandising
- You assist in preparing the store for the day including: replenishing garment styles and other merchandise by color, size, and quantity requirements; folding, sizing, merchandising and changing mannequins as needed to maximize sell-through
- You answer store phones and respond to voicemails and store email account as needed
- You ensure items from fit rooms are cleaned, organized and returned to appropriate area
- You prepare garments for hemming including pinning, completing necessary documentation (guest/store hemming slip); and educating regarding timelines for completion as well as preparing garments for guest pickup and/or shipping
- You arrange shipping from store to guests, stores and warehouse as needed
- You assist in closing the store for the day including: sizing, cleaning, collecting and removing trash and recycling and other duties as needed
- You utilize Point of Sale system to accurately and efficiently process guest transactions; payments, refunds/exchanges and gift cards
- You use hand held mobile devices to access and order product for our guests from our distribution and ecommerce channels
- You are aware of company safety policies and procedures and you work in partnership with your team to ensure a safe workplace
- You educate on your local community programs including local studios, instructors and events
- You demonstrate exemplary community education in every guest interaction and you explain the "why" behind events/experiences and enroll guests in attending them
- You facilitate relationships with sweat influencers in your store's community by enrolling relevant guests in our Sweat Collective program and gathering product feedback
- You know all current ambassadors by name and expertise and you facilitate the introduction of ambassadors to the team and other leaders in the community
- Under the direction of the Store Manager/Assistant Manager/Key Leader, you perform/complete other additional projects, duties, and assignments as required and/or by request

Profil recherché

You are the foundation of our success as an organization. You are an expert in creating world-class guest experience in our retail stores. You deliver this experience by connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

You share exemplary product knowledge in every guest interaction, through education on special features, benefits, fabric properties, usage and care instructions in a way that is relevant to each unique guest, and you collect design feedback to continually elevate lululemon product design. You leverage product resources to elevate technical product knowledge, and you share your knowledge with other members of the team to elevate the level of technical education on the floor every day.
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