Brantford, ON, CA
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IT Service Manager

Pays : Canada Canada

Région : Ontario

Ville : Brantford

Catégorie : IT - Internet

Type de contrat : CDI

Type d'emploi : Plein temps

Description du poste

Purpose & Overall Relevance for the Organization:
The service manager is responsible for managing the application support, including identifying of platform improvement areas and driving the optimization. He/she will serve as the point of contact for business operations, be part of the BDC management team, and align IT targets with overall deliverables for the BDC.
Key Responsibilities:
- Manage the day to day application operations
- Manage the evaluation of continuous improvements/RFCs and implement accordingly
- Develop and administer monitoring of application / system KPIs
- Ensure that the agreed SLAs are met
Service management
- Manage external support partners and 3rd party vendors
- Capacity management in cooperation with business stakeholders
- Manage escalations and reporting during service interruptions
- Act as the single point of contact for business and IT teams for all issues/questions
- Conduct monthly service review with support partner and reporting to business
Project support
- Contribute to rollouts enabling successful delivery of project milestones
Individual key responsibilities
- Build a cohesive and skilled team with clearly defined roles and responsibilities
- Manage skill-up/re-skill needs based on individual development plans
- Partner with other GIT teams, including Market IT group, to ensure smooth day to day operation across systems
- Partner with business units to ensure priorities are addressed and to provide operational excellence
- Ensure all department employees are properly trained to perform their jobs safely and efficiently.
- Provide guidance and direction for the local IT Level 1 Infrastructure team in tandem with the Senior Infrastructure Manager
- Maintain all Occupational Health & Safety Act safety standards, including all reporting of accidents, injuries, damages and potential threats to safety
- Document and review with the Director IT Distribution and the onsite HR Manager any employee performance problems for possible disciplinary action
- Other duties as required and directed by the Director IT Distribution
Knowledge Skills and Abilities:
- Leadership, Coaching & mentoring skills with his/her direct reports
- Advanced presentation and communication (verbal and written) skills across different levels within a global organization
- Analytical mind-set
- Good knowledge and experience in Warehouse Management Systems and Warehouse Control Systems, including interfaces, Manhattan experience is an advantage
- Working knowledge in complex Distribution Center processes
- Ability to mediate and build consensus between cross-functional stakeholders with different objectives
- Ability to work independently towards and achieve targets and deadlines
- Strong verbal and written communication skills in English
- College/University degree from an accredited institution in a related field
- Knowledge in related functional area, preferably in the sports and/or fashion business
- At least 3 years of progressive work experience in a support role or a functional position
- Experience in managing external partners/vendors
- Practical experience and mastery of MS-Excel, MS-Word, MS-Powerpoint, and MS Project
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Offres d'emploi

IT Service Manager

| CDI | Brantford