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Manager, dc Operations

Pays : Canada Canada

Région : Ontario

Ville : Brantford

Catégorie : Production - Qualité

Type de contrat : CDI

Type d'emploi : Plein temps

Description du poste

As DC Operations Manager you are an administrative professional responsible for the daily operations of organization in order to improve performance, productivity, efficiency and profitability through the implementation of effective people management, methods and strategies.
- Lead the teams and processes tasked with the specific Distribution Center functions related to the processing of customer's sales orders; including workload planning, order picking/sorting/packing and value-added services.
- Ensure that company policies and procedures are adhered to and that customer requirements are understood and executed on a timely and accurate basis.
- Drive key improvement initiatives to develop best practices and provide performance improvement against established targets / KPI's.
- Collaborate across Distribution Center departments to plan and share resources to ensure customer and business objectives are met.
Key Responsibilities:
- Ensure that accuracy and procedural integrity is maintained throughout the process of orders being planned and executed
- Ensure that all departmental processes are executed in accordance with company internal controls requirements and are also accurate to customer specific requirements.
- Ensure the timely handling of orders, such that daily business goals and customer ship date requirements are met.
- Interact with other DC-based departments, especially Inbound/Outbound, Inventory Control, Compliance, Facilities and IT Support to ensure that product is available as needed for order processing requirements, customer requirements are fully understood and all equipment supporting the flow of product through all order processing departments is in good working order at all times.
- Execute current SOP's and maintain all required documentation in a well-organized, easily accessed manner.
- When warranted, initiate new methods of planning and executing order processing to improve efficiency, productivity and overall throughput.
- Manage the collection, reporting and required feedback regarding labour management standards.
- Ensure supervisors and employees are properly trained to perform their jobs safely and efficiently.
- Maintain all Occupational Health & Safety Act safety standards, including all reporting of accidents, injuries, damages and potential threats to safety.
- Document and communicate / review any employee performance problems for possible disciplinary action.
- Associated ad-hoc responsibilities supporting Logistics operations.
Key Relationships:
- Distribution: DC Inbound & Outbound, DC Shift Managers, Inventory Control, Reporting & Analytics, Project Management, LEAN, Compliance
- HR, Facilities and Health and Safety

Profil recherché

- Strong people management skills
- An aptitude for leadership and the willingness to develop this skill through mentoring and coaching
- Strong team player with the ability to lead and work with diverse groups
- Strong operational experience or capability
- Knowledge of WMS principles preferrable
- Procedural awareness and the ability to coordinate the efforts of multiple work streams into a single output
- Strong organizational and time management skills
- The ability to communicate effectively, both on an individual level with team members and across departments within an organization
- Ability to forge strong relationships: optimism, solution-oriented attitude and diplomacy
- Ability to perform work in a fast-paced setting, constantly adapting to a change-oriented environment
- Excel, Outlook and Word skills
- Strong work ethic and self-motivational ability
- Excellent command of the English language, both verbally and written
Requisite Education and Experience / Minimum Qualifications:
- College or university degree
- 3-5 years relevant work experience and/or training
- Equivalent combination of education and/or experience
- Fluent in English, both oral and written
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