Loro Piana, Operations Supervisor - Toronto

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world's finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position:

We are seeking an Operations Supervisor to join our team at Loro Piana. The Operations Supervisor plays a crucial role in the overall success of the business by managing all operational aspects of the store including shipment processing allocations, and distribution. You will partner with the store team and key retail leaders to ensure inventory needs and replenishments are aligned with company standards.

• Manage a team of back-of-house staff involved in all operational duties and merchandise logistics while continuously supporting their professional development through coaching and feedback.
• Partner with team members and leaders to ensure inventory needs and replenishments align with sales potential.
• Optimize inventory management and streamline operational processes while overseeing the accurate processing of shipments and transfers.
• Oversee the movement of merchandise from BOH to the sales floor and maintain appropriate inventory levels.
• Conduct cycle counts as per corporate calendar to verify product quantities and report discrepancies in a timely manner. Perform regular audits to verify product conditions.
• Identify opportunities of improvement for back-of-house functions to enhance operational efficiency.
• Collaborate with the Store Manager to facilitate performance management by providing constructive feedback and guidance to team members.
• Enforce company policies and safety procedures, maintaining a safe and organized workspace.
• Maintain clean, neat, and organized stock rooms with proper labeling to facilitate sales.
• Manage reservations and consignments to resolve issues according to company guidelines.

Skills and Abilities Required

• 3+ years of operational management experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent leadership, teamwork, and problem-solving skills.
• Strong knowledge of operations and inventory control.
• Ability to lift and move objects up to 40 pounds.

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth. We offer a comprehensive range of benefits including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, and Headspace mental health support. Additionally, employees enjoy a generous product discount, exclusive LVMH discounts, and other tailored perks.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.

Skills and Abilities Required

3+ years of operational management experience, preferably in a luxury retail environment.
Proficient in Microsoft Office, SAP, and other digital tools.
Excellent leadership, teamwork, and problem-solving skills.
Strong knowledge of operations and inventory control.
Ability to lift and move objects up to 40 pounds.