Manager, Loyalty
Country :
Canada
Region : Ontario
Town : TORONTO
Category : Retail management
Contract type : Permanent
Availability : Full time
Job description
Manager, Loyalty
Profile
Job Type: Full Time
Function: Marketing
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: Hybrid At Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees. ABOUT THE ROLE:Reporting to the Senior Manager, Loyalty, Promotions & Sampling, your primary focus will be managing and executing the Beauty Insider Program within Canada, with an emphasis on marketing campaigns and promotions that engage and delight our Beauty Insider clients. Managing the Beauty Insider program requires strategic planning, forecasting, and collaboration with teams across sampling, inventory, production, email, site, analytics, and brand marketing. You will oversee the execution of loyalty programs and lead efforts to manage the redemption of offers, perks, and rewards. Additionally, you will support client engagement and program growth in coordination with our US counterparts. You have a solid understanding of marketing campaigns and promotions, experience managing multiple projects in a fast-paced environment, and enjoy building strong professional relationships with colleagues to drive mutual success. Join us and be a key player in taking the Beauty Insider Program to new heights! WHAT YOU'LL DO:Optimize client engagement with the Beauty Insider benefits by managing programs, promotions, and campaigns, both in-store and onlineCreate and execute events to reward loyal clients, inspire tier aspiration, and boost program visibilityExtract data, conduct analysis, and provide recommendations for campaign and program optimizationsDefine success measures and KPIs to monitor program performanceOwn program mechanics and constructs in partnership with US counterpartsLead the creative development process for Canada, including:Ensuring creative is in strategyWorking with cross-functional partners on strategy for marketing assetsWorking with Assistant Marketing Manager to QA marketing assets and execute flawlesslyOversee creative development for Canada, ensuring all marketing assets are on strategy and flawlessly executedCollaborate with the tech team on projects and program enhancementsInspire and develop your direct reportServe as the expert and thought-leader for Beauty Insider campaigns and promotions, engaging with cross-functional teams including social, mobile, site, email, production, inventory, brand marketing, events, PR, finance, and store communicationsCollaborate closely with US-based partners, with flexibility to accommodate Pacific Standard Time (PST) as needed WHAT YOU'LL BRING:5+ years of experience in marketing, advertising, or loyalty; beauty retail experience preferredProven experience in leading impactful campaigns, with strong skills in project management and cross-functional team leadership within marketingYou give meaning to data - gathering and interpreting data and trends to make business recommendationsYou are tech-savvy and proficient in Microsoft Office Applications, Monday.com, Tableau, and Adobe AnalyticsYou love solving problems creatively and are confident in dealing with ambiguous situationsYou are adaptable, thrive in a fast-paced environment, and relish in working collaboratively with cross-functional partners to drive shared successYou're a creative visionary dedicated to crafting and delivering exceptional client experiencesGreat at expressing yourself clearly and creatively, in writing, conversation, and presentations WHY YOU'LL LOVE WORKING HERE:You'll be part of a unique culture and family of passionate and inspiring individuals.You'll work alongside the best talent in the industry - people you'll be proud to work with.You'll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.Benefits you can mix and match, depending on your needs.Employee Assistance Program services for those times you need extra support.Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-beingHolidays, time off, Summer Friday hours and flexibility to support work-life balance.And of course, there's our incredible swag - free product gifts throughout the year and tons of discounts with our brand partners. Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.
Function: Marketing
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: Hybrid At Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees. ABOUT THE ROLE:Reporting to the Senior Manager, Loyalty, Promotions & Sampling, your primary focus will be managing and executing the Beauty Insider Program within Canada, with an emphasis on marketing campaigns and promotions that engage and delight our Beauty Insider clients. Managing the Beauty Insider program requires strategic planning, forecasting, and collaboration with teams across sampling, inventory, production, email, site, analytics, and brand marketing. You will oversee the execution of loyalty programs and lead efforts to manage the redemption of offers, perks, and rewards. Additionally, you will support client engagement and program growth in coordination with our US counterparts. You have a solid understanding of marketing campaigns and promotions, experience managing multiple projects in a fast-paced environment, and enjoy building strong professional relationships with colleagues to drive mutual success. Join us and be a key player in taking the Beauty Insider Program to new heights! WHAT YOU'LL DO:Optimize client engagement with the Beauty Insider benefits by managing programs, promotions, and campaigns, both in-store and onlineCreate and execute events to reward loyal clients, inspire tier aspiration, and boost program visibilityExtract data, conduct analysis, and provide recommendations for campaign and program optimizationsDefine success measures and KPIs to monitor program performanceOwn program mechanics and constructs in partnership with US counterpartsLead the creative development process for Canada, including:Ensuring creative is in strategyWorking with cross-functional partners on strategy for marketing assetsWorking with Assistant Marketing Manager to QA marketing assets and execute flawlesslyOversee creative development for Canada, ensuring all marketing assets are on strategy and flawlessly executedCollaborate with the tech team on projects and program enhancementsInspire and develop your direct reportServe as the expert and thought-leader for Beauty Insider campaigns and promotions, engaging with cross-functional teams including social, mobile, site, email, production, inventory, brand marketing, events, PR, finance, and store communicationsCollaborate closely with US-based partners, with flexibility to accommodate Pacific Standard Time (PST) as needed WHAT YOU'LL BRING:5+ years of experience in marketing, advertising, or loyalty; beauty retail experience preferredProven experience in leading impactful campaigns, with strong skills in project management and cross-functional team leadership within marketingYou give meaning to data - gathering and interpreting data and trends to make business recommendationsYou are tech-savvy and proficient in Microsoft Office Applications, Monday.com, Tableau, and Adobe AnalyticsYou love solving problems creatively and are confident in dealing with ambiguous situationsYou are adaptable, thrive in a fast-paced environment, and relish in working collaboratively with cross-functional partners to drive shared successYou're a creative visionary dedicated to crafting and delivering exceptional client experiencesGreat at expressing yourself clearly and creatively, in writing, conversation, and presentations WHY YOU'LL LOVE WORKING HERE:You'll be part of a unique culture and family of passionate and inspiring individuals.You'll work alongside the best talent in the industry - people you'll be proud to work with.You'll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.Benefits you can mix and match, depending on your needs.Employee Assistance Program services for those times you need extra support.Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-beingHolidays, time off, Summer Friday hours and flexibility to support work-life balance.And of course, there's our incredible swag - free product gifts throughout the year and tons of discounts with our brand partners. Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.