Operations Professional

Summary

The Operations Professional supports back of house store operations delivering outstanding client service, order fulfillment and inventory management while upholding brand standards. This role partners with client advisors, management and corporate partners to drive operational efficiency and contribute to sales and client experience.

Responsibilities

• Complete daily operational tasks including order fulfillment, shipping, receiving and replenishment
• Clean and care for jewelry and merchandise and manage transfers and repairs
• Supervise and reconcile merchandise inventory and report discrepancies
• Use reports and systems to assess inventory accuracy
• Respond to client and internal requests for product service and repair information
• Support sales by partnering with client advisors to generate opportunities
• Handle phone and email correspondence with clients and internal teams
• Implement hospitality standards and optimize store amenities to enhance client experience
• Provide feedback on processes and seek continuous improvement

Requirements

• Strong analytical skills
• Proficient in Microsoft Word and Excel
• Organized and detail oriented with flexibility to perform varied tasks
• Ability to work retail hours including nights weekends and holidays
• Ability to connect with clients and act as a brand ambassador
• College or university degree
• Authorization to work in Canada