Retail Manager

Summary
As a Retail Manager at Harry Rosen in Calgary, you will lead a team dedicated to delivering exceptional customer service in a luxury menswear environment. You will be responsible for driving customer loyalty and enhancing the in-store and online experience.

Responsibilities

• Build and develop a team to deliver superior service to discerning clientele.
• Champion the customer experience by training the team on elevating service standards.
• Develop others through coaching, performance improvement plans, and fostering a welcoming and inclusive environment.
• Execute business plans and company initiatives with strong business acumen in luxury retail.
• Work within various departments including sportswear, footwear, accessories, outerwear, tailored clothing, and made-to-measure.

Requirements

• 2+ years of retail experience with leadership capacity in managing a store or department.
• Proven track record of coaching and development with tangible improvements.
• Strong understanding of luxury retail and business execution.
• Passion for upholding core values and fostering an inclusive environment.