Sales Associate - City Centre

Summary

As a Sales Associate at Holt Renfrew City Centre, you will develop deep, long-lasting relationships with customers, driving sales, service, and loyalty in a luxury retail environment. Your compensation will be commission-based, directly tied to your sales volume results.

Responsibilities

• Consistently deliver extraordinary service to all customers.
• Exceed all sales and service goals and targets.
• Build a loyal personal client base by acquiring new customers, developing existing clients, and retaining loyal clients.
• Attend educational sessions including product knowledge, vendor, and Holt Renfrew seminars.
• Perform floor recovery, visual merchandising, price change, and related sales support tasks.
• Communicate regularly with personal clients through various methods regarding in-store events, merchandise requests, and sales follow-up.
• Resolve customer service issues and partner with selling management on issues outside of guidelines.
• Comply with all Health & Safety policies and requirements.
• Ensure compliance with privacy policies, regulations, and cyber security measures.

Requirements

• Minimum of 4 years experience in a commission-based luxury sales environment.
• Consistent sales performance with demonstrated results in achieving and exceeding sales quotas.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Highly collaborative; working with and through others in a team-oriented environment.
• Leverages social media platforms to promote themselves as a fashion influencer and build a personal brand.
• Skilled at using multiple channels of technology to strengthen existing relationships and drive new client acquisition.
• Proactively reaches out to clients to share a curated view of new receipts aligned with their fashion preferences.
• Strong understanding of current and emerging trends in fashion.
• Broad range of product knowledge across all merchandise categories in the store.
• Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential.