Sales Associate - Jewellery

Summary

The Sales Associate - Jewellery at Holt Renfrew is responsible for developing deep, long-lasting relationships with customers to increase sales, service, and loyalty. This role offers a commission-based compensation directly tied to sales volume results.

Responsibilities

• Consistently deliver extraordinary service to all customers.
• Exceed all sales and service goals and targets.
• Build a loyal personal client base by acquiring new customers, developing existing clients, and retaining loyal clients.
• Attend all educational sessions offered, including product knowledge, vendor, and Holt Renfrew seminars.
• Perform floor recovery, visual merchandising, price change, and related sales support tasks.
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines.
• Comply with all Health & Safety policies and requirements.
• Perform other duties, as assigned.

Requirements

• Minimum of 4+ years experience in a commission-based luxury sales environment.
• Consistent sales performance with demonstrated results in achieving and exceeding sales quota required.
• Ability to work a flexible schedule including evenings, weekends, and holiday availability.
• Highly collaborative; working with and through others in a team-oriented environment.
• Leverages social media platforms to promote themselves as a fashion influencer and build personal brand.
• Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected.
• Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients' fashion preferences.
• Has a strong understanding of current and emerging trends in fashion.
• Possesses broad range of product knowledge across all merchandise categories in the store.
• Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential.