Sales Consultant

Summary

The Sales Consultant at Holt Renfrew is responsible for developing deep, long-lasting relationships with customers to increase sales, service, and loyalty. This role requires expertise in product knowledge across the store and aims to achieve a minimum of $1MM in sales per year, with earnings potential being unlimited due to a full commission structure.

Responsibilities

• Sell the entire store and wardrobe customers from head to toe.
• Develop long-term customer relationships by engaging customers.
• Cultivate new customers and introduce them to Holt Renfrew.
• Stay informed about fashion and style trends to advise clients.
• Focus on understanding customer needs and preferences.
• Demonstrate product and style expertise to satisfy customer needs.
• Perform floor recovery, visual merchandising, and related sales support tasks.
• Comply with all Health & Safety policies and requirements.
• Ensure compliance with privacy policies, regulations, and cyber security measures.
• Perform other duties as assigned.

Requirements

• Proven ability to exceed sales targets.
• Knowledgeable of wardrobing and styling techniques.
• Expertise in establishing customer relationships that translate into sales.
• Skilled at managing the emotional aspects of a sale.
• Highly collaborative and team-oriented.
• Entrepreneurial, competitive, self-confident, and self-motivated.
• Able to work in a fast-paced environment with minimal supervision.
• Flexible work schedule including nights, weekends, and holidays.
• Minimum of three years experience in a commission sales environment.
• Prior retail sales experience in a luxury environment preferred.