All job offers Customer Support Specialist

Requisition ID: 914565 Store #: EC0640 Tuv Coating Mis RIVMIM Position: Full-Time Total Rewards: Benefits/Incentive Information Founded in 1976, Riverside Opticalab Ltd is a world leading manufacturer and supplier of optical solutions. Our mission is to improve sight and empower our customers with the best optical solutions powered by our expertise and efficiency, driven by simplicity and flexibility. We deliver personalized services and product offerings to meet our customer's diverse and unique needs. By joining Riverside Opticalab, you become part of a team that is committed to continuous improvement and customer's satisfaction. We are committed to creating an exceptional workplace that values highly skilled talent in a stimulating environment. Riverside Opticalab Ltd is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! GENERAL FUNCTION The Customer Service Representative provides resolution to process exceptions by using effective problem-solving and critical thinking techniques. Communicates with internal and external customers, providing excellent customer service via all communication channels. MAJOR DUTIES AND RESPONSIBILITIES Analyzes and resolves order errors and inconsistencies. Uses effective problem-solving techniques to resolve exceptions. Applies critical thinking and attention to detail to ensure customer satisfaction. Follows proper procedures and guidelines for resolutions. Navigates efficiently in all system applications. Process data entry orders. Applies proper level of urgency relative to resolution to exceed expectations. Internal Communication -Store Associates, Leadership, Brand Teams, other Departments, Team Members, Manufacturing Labs, and Distribution Centers. External Communication - Luxottica Retail Vendors, Shipment Couriers, and Outside Labs. BASIC QUALIFICATIONS High School diploma 5+ years Customer Service experience Excellent communication techniques, which includes employing courteous language and proper grammar Excellent critical thinking and problem-solving skills Excellent verbal and written communication skills Excellent active listening and comprehension skills Ability to demonstrate empathy to all situations Ability to negotiate win/win resolutions Ability to multi-task and prioritize handling of issues in a high stress/high pressure work environment Ability to be self-reliant and resourceful Proficient computer skills Experience with Microsoft Excel Solid knowledge of Microsoft Office environment Ability to work extended business hours and weekend hours on a rotating basis PREFERRED QUALIFICATIONS Associate degree Intermediate Optical Knowledge Pay: $20.00 per hour This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [email protected]. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Homesense At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-WINNERS, HomeSense, and Marshalls, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. Job Description: We're looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you'll lead and inspire to deliver outstanding customer experiences. If you thrive in a fast-paced, dynamic environment and enjoy leading by example, this could be the perfect opportunity for you. Why Work With Us? We value integrity, respect, and teamwork, encouraging a unique and inclusive culture. Enjoy exclusive discounts at our stores, available to you and eligible family members. Comprehensive training and development resources designed to help you learn, grow, and succeed. Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being. What You'll Do: Drive operational excellence in areas like visual merchandising, customer service, back room and merchandise processing. Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment. Plan, prioritize, and guide tasks while encouraging collaboration and training Associates on service policies and procedures. Train and develop Associates in merchandise presentation and customer service, promoting a culture of collaboration and improvement. Enhance the store's brand and value strategy by creating eye-catching merchandise displays in key areas. About You: Relevant Experience - 1-2 years in retail or service, with a strong grasp of customer needs and operational processes. Team Collaboration - A collaborative mindset that fosters effective teamwork and positive relationships. Task Management - Ability to efficiently manage multiple tasks in a fast-paced environment while adapting to new challenges. Communication and Time Management - Strong communication and time management skills for clear information sharing and effective prioritization. If you're ready to bring your energy and passion, we'd love to hear from you! Join us and be part of a place where every day is a chance to make a difference. Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. This job posting is for an existing position vacancy within our organization. Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted. Address: 435 Stone Road Unit Y01 Location: CAN Homesense Store 0155 Guelph ONHourly range: $19.60-$24.50 / hour * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate offered may be higher than the posted range depending on several factors such as relevant skills, experience, and local labor market demands.

About Us *An English job description will follow* TRAVAILLEZ AVEC NOUS ! Centric Brands est un groupe de marques tendance de style de vie qui conçoit, recherche, commercialise et vend des produits de haute qualité dans les catégories de vêtements pour Enfants, Hommes et Femmes, Accessoires, Beauté et Divertissement. Le portfolio de la Compagnie comprend des licences pour plus de 100 marques emblématiques. Centric Brands a son siège social à New York et des bureaux à Montréal, Toronto, Los Angeles, Greensboro, Londres et Hong Kong. Pour plus d'informations sur Centric Brands, veuillez visiter https://www.centricbrands.com COUP D' IL SUR NOS AVANTAGES : Salaire compétitif Régime d'avantages sociaux avantageux (médical, dentaire, vision et plus) REER / RPDB (Nous égalons jusqu'à 4 %) Vacances généreuses Jours de maladie Heures flexibles Horaire hybride Vendredis d'été (Demi-journée) Code vestimentaire décontracté Événements Cadeau d'anniversaire Ventes d'échantillons Rabais sur nos marques Rabais sur la salle de sport Opportunités de formation, de développement et d'avancement professionnel Comité D&I qui façonne l'avenir de la diversité, de l'équité et de l'inclusion chez Centric Brands par le biais d'ateliers, de ressources et de conversations inspirantes. Nous recherchons un Représentant, Service à la Clientèle, pour se joindre à notre équipe de Montréal. PRINCIPALES RESPONSABILITÉS : Assister les clients avec les commandes E-commerce, les retours, les échanges et répondre à toutes les demandes des clients par e-mail, téléphone, réseaux sociaux et chat en direct. Examiner les plaintes des clients et suivre la résolution des plaintes. Résoudre les problèmes de service clientèle complexes et escaladés. Maintenir un modèle de réponses du service clientèle aux clients, afin de savoir comment répondre à chaque situation. Mettre continuellement à jour les modèles de cas pour des améliorations. Suivre les colis perdus, soumettre et suivre les réclamations. Identifier et escalader les problèmes complexes aux représentants seniors ou aux superviseurs. Répondre aux avis des clients sur les produits, qu'ils soient positifs ou négatifs. Gérer les flux de travail du service clientèle et réfléchir continuellement à des améliorations du service clientèle. Rester au courant des problèmes populaires des clients et comment nous pouvons nous améliorer. Prendre des initiatives concernant les détails des produits et des tailles, engager le client, reconnaître les opportunités de vente additionnelle appropriées (par exemple, longueur de l'entrejambe, taille à commander, vérifier en magasin, appeler le magasin). Assister dans la gestion des fraudes et des rétrofacturations si nécessaire. Assister à l'activation et à la réception des nouveaux produits sur le site Web (par exemple : contrôle qualité des produits et informations visibles pour les clients). Assister l'équipe E-commerce avec le merchandising en ligne, la navigation sur le site et le contrôle qualité continu du site Web et du marketing par e-mail. AVEZ-VOUS LE PROFIL QUE NOUS RECHERCHONS ? Excellentes compétences interpersonnelles et de communication, à l'écrit comme à l'oral. Bilingue (Français/Anglais) ; l'anglais est nécessaire dans ce poste puisque la personne servira les clients venant de l'extérieur du Québec Expérience en service clientèle E-commerce. Expérience avec Shopify ou un CMS similaire préférée. Expérience avec les systèmes de gestion des tickets et les plateformes de retours E-commerce. Le candidat doit être motivé, patient, constant et exceptionnellement attentif aux détails. Doit être capable de travailler en équipe, mais aussi être autonome, capable de travailler et de résoudre des problèmes de manière indépendante. Doit être un penseur analytique et posséder une capacité à résoudre rapidement les problèmes. Faites partie de notre communauté grandissante en vous impliquant dans des groupes, des équipes et des initiatives comme Soyez Verts, Soyez Généreux, Soyez Bien et Soyez Célébrés. Centric Brands Inc. est un employeur garantissant l'égalité des chances et s'engage en faveur de la diversité et de l'inclusion ABOUT US WORK WITH US! Centric Brands is a leading lifestyle brand collective that designs, sources, markets, and sells high-quality products in the Kids, Men's and Women's apparel, Accessories, Beauty, and Entertainment categories. The Company's portfolio includes licenses for more than 100 iconic brands. Centric Brands is headquartered in New York City, with offices in Montreal, Toronto, Los Angeles, Greensboro, London, and Hong Kong. For more information about Centric Brands, please visit https://www.centricbrands.com. SNEAK PEAK AT OUR BENEFITS: Industry-competitive salary Advantageous benefits plan (medical, dental, vision and more) RRSP / DPSP (match up of up to 4%) Generous vacation Sick days Flexible hours Hybrid schedule Summer Fridays (half day) Casual wear Company Events Birthday gift Sample Sales Brand discounts Gym discount Training, development & career advancement opportunities D&I committee that is shaping the future of diversity, equity, and inclusion at Centric Brands though workshops, resources, and inspiring conversation. We are looking for a Customer Service Representative to join our growing team in Montreal. MAJOR RESPONSIBILITIES: Assist customers with E-commerce orders, returns, exchanges and respond to all customer inquiries via email, phone, social media & live chat. Review customer complaints and track complaint resolutions. Resolve complex and escalated customer service issues Keep an ongoing template of Customer Service responses to customers, so we know how to respond to every situation. Continuously update case templates for improvements Track lost packages, submit and follow through on claims Identify and escalate complex issues to senior representatives or supervisors. Respond to customer reviews on products both positive and negative. Manage customer service workflows and continuously think of customer service improvements. Stay on top of popular issues from customers and how we can improve Take initiative on product and size details, engage customer, recognize appropriate up-sell opportunities (i.e. inseam length, which size they should order, look in store, call store) Assist with Fraud Management and Chargebacks as needed Assist with the activation and receiving of new products on website (ie: QA products and customer facing information) Assist E-commerce team with online merchandising, site navigation and ongoing QA of the website & email marketing. DO YOU HAVE THE PROFILE WE'RE LOOKING FOR? Must have excellent interpersonal and communication skills, both written and verbal Bilingual (French/English); English is necessary for this position since the person will serve clients coming from outside Quebec. Experience in e-commerce customer service Shopify or similar CMS experience preferred Experience with ticketing systems and ecommerce returns platforms Candidate must be motivated, patient, consistent and be exceptionally detail-oriented Must be able to work in a team environment, but also be a self-starter who works and solves problems independently Must be an analytical thinker and possess an ability to resolve issues quickly Be part of our growing community by getting involved with groups, teams, and initiatives like Be Green, Be Giving, Be Well and Be Celebrated. Centric Brands Inc. is an Equal Opportunity Employer and is committed to diversity and inclusion #LI-AP1

Marshalls At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-WINNERS, HomeSense, and Marshalls, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. Job Description: We're looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you'll lead and inspire to deliver outstanding customer experiences. If you thrive in a fast-paced, dynamic environment and enjoy leading by example, this could be the perfect opportunity for you. Why Work With Us? We value integrity, respect, and teamwork, encouraging a unique and inclusive culture. Enjoy exclusive discounts at our stores, available to you and eligible family members. Comprehensive training and development resources designed to help you learn, grow, and succeed. Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being. What You'll Do: Drive operational excellence in areas like visual merchandising, customer service, back room and merchandise processing. Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment. Plan, prioritize, and guide tasks while encouraging collaboration and training Associates on service policies and procedures. Train and develop Associates in merchandise presentation and customer service, promoting a culture of collaboration and improvement. Enhance the store's brand and value strategy by creating eye-catching merchandise displays in key areas. About You: Relevant Experience - 1-2 years in retail or service, with a strong grasp of customer needs and operational processes. Team Collaboration - A collaborative mindset that fosters effective teamwork and positive relationships. Task Management - Ability to efficiently manage multiple tasks in a fast-paced environment while adapting to new challenges. Communication and Time Management - Strong communication and time management skills for clear information sharing and effective prioritization. If you're ready to bring your energy and passion, we'd love to hear from you! Join us and be part of a place where every day is a chance to make a difference. Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. This job posting is for an existing position vacancy within our organization. Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted. Address: 655 Fairway Road South Location: CAN Marshalls Store 0758 Kitchener ONHourly range: $19.60-$24.50 / hour * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate offered may be higher than the posted range depending on several factors such as relevant skills, experience, and local labor market demands.

Winners At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-WINNERS, HomeSense, and Marshalls, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. Job Description: We're looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you'll lead and inspire to deliver outstanding customer experiences. If you thrive in a fast-paced, dynamic environment and enjoy leading by example, this could be the perfect opportunity for you. Why Work With Us? We value integrity, respect, and teamwork, encouraging a unique and inclusive culture. Enjoy exclusive discounts at our stores, available to you and eligible family members. Comprehensive training and development resources designed to help you learn, grow, and succeed. Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being. What You'll Do: Drive operational excellence in areas like visual merchandising, customer service, back room and merchandise processing. Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment. Plan, prioritize, and guide tasks while encouraging collaboration and training Associates on service policies and procedures. Train and develop Associates in merchandise presentation and customer service, promoting a culture of collaboration and improvement. Enhance the store's brand and value strategy by creating eye-catching merchandise displays in key areas. About You: Relevant Experience - 1-2 years in retail or service, with a strong grasp of customer needs and operational processes. Team Collaboration - A collaborative mindset that fosters effective teamwork and positive relationships. Task Management - Ability to efficiently manage multiple tasks in a fast-paced environment while adapting to new challenges. Communication and Time Management - Strong communication and time management skills for clear information sharing and effective prioritization. If you're ready to bring your energy and passion, we'd love to hear from you! Join us and be part of a place where every day is a chance to make a difference. Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. This job posting is for an existing position vacancy within our organization. Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted. Address: 35-45 Front Street East Location: CAN Winners Store 0399 Toronto ONHourly range: $19.60-$24.50 / hour * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate offered may be higher than the posted range depending on several factors such as relevant skills, experience, and local labor market demands.

Who We Are: At Brooks, we believe movement is the key to feeling more alive. That's why we're driven to create gear and experiences that take people to the place that makes them feel more alive - whether it's a headspace, a feeling, or a finish line. Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. Our brand values help bond us together and drive our success: · Runner First We act in the best interest of the runner · Word is Bond We do what we say we'll do · Champion Heart We give our all in everything we do · There is no "I" in Run We stay generous with our humanity · Keep Moving We find ways to move every day, because joy is kinetic! We welcome everyone from every walk of life looking to inspire others through the power of movement - because we're all moving towards something. Let's run there. Brooksrunning.com, and through Brooks' Run Happy Promise 90-day guarantee Other duties assigned, including projects and ad hoc requests Perform special projects and additional duties as assigned. Complete reports as requested by sales and management Reports to be completed on a regular basis to include Prepick, DSS, and hold monitoring Other duties as assigned Qualifications: High school diploma required Bilingual in English and French, required 1 year customer service experience preferred Computer proficiency in Word, Excel, and Outlook Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication Keen attention to detail in planning, organization, and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another Excellent interpersonal skills that inspire and build trus,t resulting in effective working relationships across the company, and with retailers and consumers Ability to interact effectively and professionally with all levels of the organization Strong ability to positively deal with adverse situations Ability to anticipate how a decision made can affect our customers, our partners, our products, or other departments' operations and/or morale; "connecting the dots" Demonstration of innovation and initiative - always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary Ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the Brooks community Embraces and lives the Brooks values!\ Compensation: The pay range for this position, based out of the Brooks' Burnaby, Canada location, is $20.57 - $28.80 per hour. Base pay offered will vary depending on job-related knowledge, skills, and experience. Other: Brooks is proud to offer a robust benefits package to our employees and their families! Location: You will spend at minimum 3 days per week in our Burnaby offices, as we believe our organization flourishes when connections, collaboration, creativity, problem-solving, and celebrations happen in person. At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-WINNERS, HomeSense, and Marshalls, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. Job Description: We're looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you'll lead and inspire to deliver outstanding customer experiences. If you thrive in a fast-paced, dynamic environment and enjoy leading by example, this could be the perfect opportunity for you. Why Work With Us? We value integrity, respect, and teamwork, encouraging a unique and inclusive culture. Enjoy exclusive discounts at our stores, available to you and eligible family members. Comprehensive training and development resources designed to help you learn, grow, and succeed. Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being. What You'll Do: Drive operational excellence in areas like visual merchandising, customer service, back room and merchandise processing. Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment. Plan, prioritize, and guide tasks while encouraging collaboration and training Associates on service policies and procedures. Train and develop Associates in merchandise presentation and customer service, promoting a culture of collaboration and improvement. Enhance the store's brand and value strategy by creating eye-catching merchandise displays in key areas. About You: Relevant Experience - 1-2 years in retail or service, with a strong grasp of customer needs and operational processes. Team Collaboration - A collaborative mindset that fosters effective teamwork and positive relationships. Task Management - Ability to efficiently manage multiple tasks in a fast-paced environment while adapting to new challenges. Communication and Time Management - Strong communication and time management skills for clear information sharing and effective prioritization. If you're ready to bring your energy and passion, we'd love to hear from you! Join us and be part of a place where every day is a chance to make a difference. Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. This job posting is for an existing position vacancy within our organization. Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted. Address: 158 North Queen Street Unit 2 Location: CAN Marshalls Store 0706 Etobicoke ON

Homesense At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-WINNERS, HomeSense, and Marshalls, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. Job Description: We're looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you'll lead and inspire to deliver outstanding customer experiences. If you thrive in a fast-paced, dynamic environment and enjoy leading by example, this could be the perfect opportunity for you. Why Work With Us? We value integrity, respect, and teamwork, encouraging a unique and inclusive culture. Enjoy exclusive discounts at our stores, available to you and eligible family members. Comprehensive training and development resources designed to help you learn, grow, and succeed. Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being. What You'll Do: Drive operational excellence in areas like visual merchandising, customer service, back room and merchandise processing. Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment. Plan, prioritize, and guide tasks while encouraging collaboration and training Associates on service policies and procedures. Train and develop Associates in merchandise presentation and customer service, promoting a culture of collaboration and improvement. Enhance the store's brand and value strategy by creating eye-catching merchandise displays in key areas. About You: Relevant Experience - 1-2 years in retail or service, with a strong grasp of customer needs and operational processes. Team Collaboration - A collaborative mindset that fosters effective teamwork and positive relationships. Task Management - Ability to efficiently manage multiple tasks in a fast-paced environment while adapting to new challenges. Communication and Time Management - Strong communication and time management skills for clear information sharing and effective prioritization. If you're ready to bring your energy and passion, we'd love to hear from you! Join us and be part of a place where every day is a chance to make a difference. Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. This job posting is for an existing position vacancy within our organization. Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted. Address: 3091 - 152 Street Unit# 350 Location: CAN Homesense Store 0084 Surrey BCHourly range: $19.85-$24.82 / hour * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate offered may be higher than the posted range depending on several factors such as relevant skills, experience, and local labor market demands.

Homesense At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-WINNERS, HomeSense, and Marshalls, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. Job Description: We're looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you'll lead and inspire to deliver outstanding customer experiences. If you thrive in a fast-paced, dynamic environment and enjoy leading by example, this could be the perfect opportunity for you. Why Work With Us? We value integrity, respect, and teamwork, encouraging a unique and inclusive culture. Enjoy exclusive discounts at our stores, available to you and eligible family members. Comprehensive training and development resources designed to help you learn, grow, and succeed. Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being. What You'll Do: Drive operational excellence in areas like visual merchandising, customer service, back room and merchandise processing. Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment. Plan, prioritize, and guide tasks while encouraging collaboration and training Associates on service policies and procedures. Train and develop Associates in merchandise presentation and customer service, promoting a culture of collaboration and improvement. Enhance the store's brand and value strategy by creating eye-catching merchandise displays in key areas. About You: Relevant Experience - 1-2 years in retail or service, with a strong grasp of customer needs and operational processes. Team Collaboration - A collaborative mindset that fosters effective teamwork and positive relationships. Task Management - Ability to efficiently manage multiple tasks in a fast-paced environment while adapting to new challenges. Communication and Time Management - Strong communication and time management skills for clear information sharing and effective prioritization. If you're ready to bring your energy and passion, we'd love to hear from you! Join us and be part of a place where every day is a chance to make a difference. Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. This job posting is for an existing position vacancy within our organization. Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted. Address: 5935 Mavis Road Unit# 5 Location: CAN Homesense Store 0011 Mississauga ONHourly range: $19.60-$24.50 / hour * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate offered may be higher than the posted range depending on several factors such as relevant skills, experience, and local labor market demands.

Summary Provide exceptional bilingual customer service by phone, email and chat for luxury e-commerce clients, resolving transaction issues and promoting products to enhance sales and loyalty. Work primarily onsite at the Candiac office in a full time temporary six month contract with some possibility of remote work. Use CRM and e-commerce platforms to ensure accurate client records and smooth customer journeys. Responsibilities Respond promptly to incoming calls, emails and chats in French and English. Create and manage service tickets in Salesforce Service Cloud accurately and efficiently. Resolve order status, payments, fraud, returns, exchanges and delivery issues. Provide expert product advice to identify sales opportunities and enhance client experience. Support customers through the e-commerce platform to ensure seamless online journeys. Maintain and update customer database for personalized service. Prioritize excellence in every client interaction and follow brand standards. Collaborate with team members and adapt to new tools and processes. Requirements Minimum two years of prior customer service experience in luxury, hospitality or high touch environments. Fluent spoken and written French and English. Experience with CRM systems, ideally Salesforce Service Cloud, and e-commerce platforms. Proficiency with Microsoft Office suite. Strong problem solving and multitasking abilities. Professional presentation and commitment to client confidentiality. Willingness to work full time at the office with potential for remote work.

Mandat Le conseiller à la clientèle senior de Gucci est responsable d’offrir un service à la clientèle extraordinaire en répondant aux attentes et aux besoins individuels des clients, et d’agir à titre d’ambassadeur Gucci en soutenant la philosophie et les valeurs de la marque. La passion pour la marque se transmet en offrant à nos clients une expérience qui incarne tout le luxe de Gucci. Principales responsabilités Atteindre systématiquement ou surpasser les objectifs de vente mensuelles et trimestrielles pour les associés et pour le magasin, favorisant ainsi la croissance.Agir à titre de modèle exemplaire en offrant une expérience hors pair en matière de service à la clientèle en accueillant, en écoutant les clients et en surpassant leurs besoins pour les aider, en démontrant ainsi une excellente connaissance autant des produits Gucci que de l’histoire et du patrimoine de l’entreprise.Attirer de nouveaux clients en agissant à titre d’ambassadeur de la marque grâce au réseautage au sein de la communauté.Atteindre et surpasser les objectifs liés aux indicateurs de rendement clés individuels en offrant un service à la clientèle et une qualité de vente hors de l’ordinaire.Recueillir des données pertinentes sur les clients selon les outils de l’entreprise (CRM) dans le but de nouer des liens, d’établir des relations et de personnaliser les occasions de développement futures avec le client.Tenir un portefeuille clients à jour, précis, propre et organisé afin de contacter les clients régulièrement et de fournir un suivi adapté sur toute vente ou à la demande du client.Discuter avec les clients et leur donner des conseils sur les tendances générales dans le monde de la mode ainsi que sur les avancées dans le marché du luxe, témoignant ainsi d’une passion pour la mode et les produits de luxe.Travailler en équipe avec ses collègues et encourager une communication ouverte et constructive afin d’assurer une expérience extraordinaire en tout temps et de contribuer à un environnement de travail positif.Maintenir des normes de sécurité dans le magasin dans le but d’assurer la sécurité des clients, de ses collègues et de la marchandise.Contribuer à assurer que la présentation des produits corresponde aux exigences visuelles de Gucci.Participer aux tâches quotidiennes en magasin en veillant à ce que l’espace de stockage et de déstockage demeure propre et organisé.S’acquitter des responsabilités en matière de gestion en magasin : ouvrir et fermer le magasin, assurer qu’un nombre suffisant d’employés se trouve sur le plancher des ventes pendant les pauses-repas et les périodes de repos.Soutenir l’exploitation quotidienne du magasin pendant l’absence du directeur.Agir à titre de personne-ressource principale lorsque surviennent des problèmes complexes avec des clients.Soutenir la direction du magasin et assurer l’atteinte des objectifs du magasin en matière d’indicateurs clés de performance en misant sur la qualité des ventes et sur une présence forte et visible sur le plancher afin de soutenir l’équipe (faible et moyen).Soutenir les activités de catégorie et communiquer et fournir des rétroactions pertinentes afin d’accroître le rendement (faible et moyen).Se conformer aux exigences et aux lignes directrices relatives à l’image de Gucci.Respecter l’image de l’entreprise, conformément aux normes et aux politiques de Gucci.Exigences du poste Minimum de quatre ans d’expérience, idéalement dans un poste similaire ou dans un contexte lié au service à la clientèle.Expérience de la supervision du personnel et de la planification d’horaire du personnel.Aptitude reconnue pour atteindre et surpasser les objectifs de vente individuels et du magasin;Habileté démontrée à bâtir des relations durables avec les clients et ses collègues.Excellentes capacités pour la communication orale et écrite, et aptitude à gérer plusieurs tâches en même temps.Habileté à analyser les besoins et les tendances de l’entreprise et à en discuter avec le gestionnaire en chef.Capacité à travailler dans un milieu dynamique qui évolue rapidement;Grande souplesse et aptitude à s’adapter à différents clients;Disposition à travailler selon un horaire variable, en fonction des besoins de l’entreprise, notamment les soirs, les fins de semaine et les jours fériés.Aptitude à communiquer en anglais et en français, obligatoire.Gucci souscrit à un programme d’accès à l’égalité. Les membres des minorités visibles, les personnes handicapées, les femmes et les vétérans sont invités à présenter leur candidature. ------------------------------------------------------------------------------------------------------------------- Role Mission As a Gucci Senior Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations. You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As the Senior Client Advisor, you will represent the brand as a Gucci Ambassador by promoting the values and ambitions of the brand within the marketplace. Key Accountabilities Team Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;Assist in the development and growth within your team;Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.Client Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;Attract new clients by being a Brand Ambassador through networking within the community;Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.Operations Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;Contribute to upholding the visual display of all products in accordance with Gucci visual standards;Support the daily operations of the store when management is not present;First point of contact should a difficult client issue arise.Key Requirements Sales management experience in retail, luxury retail, or service-related industry preferred;Bachelor’s Degree in a related field is preferred;Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;Ability to manage competing priorities in a fast-paced environment;Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;Industry awareness and strong business acumen;Strong verbal and written communication skills and excellent organizational skills;Passion for the Fashion Industry;Flexibility to work a retail schedule which will include evenings, weekends, and holidays;Must communicate fluently in French and English.EOE M/D/F/V

About Us *An English job description will follow* TRAVAILLEZ AVEC NOUS ! Centric Brands est un groupe de marques tendance de style de vie qui conçoit, recherche, commercialise et vend des produits de haute qualité dans les catégories de vêtements pour Enfants, Hommes et Femmes, Accessoires, Beauté et Divertissement. Le portfolio de la Compagnie comprend des licences pour plus de 100 marques emblématiques. Centric Brands a son siège social à New York et des bureaux à Montréal, Toronto, Los Angeles, Greensboro, Londres et Hong Kong. Pour plus d'informations sur Centric Brands, veuillez visiter https://www.centricbrands.com COUP D' IL SUR NOS AVANTAGES : Salaire compétitif Vacances généreuses Jours de maladie Heures flexibles Horaire hybride Vendredis d'été (Demi-journée) Code vestimentaire décontracté Événements Cadeau d'anniversaire Ventes d'échantillons Rabais sur nos marques Rabais sur la salle de sport Opportunités de formation, de développement et d'avancement professionnel Comité D&I qui façonne l'avenir de la diversité, de l'équité et de l'inclusion chez Centric Brands par le biais d'ateliers, de ressources et de conversations inspirantes. Nous recherchons un Représentant, Service à la Clientèle, pour se joindre à notre équipe de Montréal, pour un Contrat, avec possibilité de mandat Permanent. PRINCIPALES RESPONSABILITÉS : Assister les clients avec les commandes E-commerce, les retours, les échanges et répondre à toutes les demandes des clients par e-mail, téléphone, réseaux sociaux et chat en direct. Examiner les plaintes des clients et suivre la résolution des plaintes. Résoudre les problèmes de service clientèle complexes et escaladés. Maintenir un modèle de réponses du service clientèle aux clients, afin de savoir comment répondre à chaque situation. Mettre continuellement à jour les modèles de cas pour des améliorations. Suivre les colis perdus, soumettre et suivre les réclamations. Identifier et escalader les problèmes complexes aux représentants seniors ou aux superviseurs. Répondre aux avis des clients sur les produits, qu'ils soient positifs ou négatifs. Gérer les flux de travail du service clientèle et réfléchir continuellement à des améliorations du service clientèle. Rester au courant des problèmes populaires des clients et comment nous pouvons nous améliorer. Prendre des initiatives concernant les détails des produits et des tailles, engager le client, reconnaître les opportunités de vente additionnelle appropriées (par exemple, longueur de l'entrejambe, taille à commander, vérifier en magasin, appeler le magasin). Assister dans la gestion des fraudes et des rétrofacturations si nécessaire. Assister à l'activation et à la réception des nouveaux produits sur le site Web (par exemple : contrôle qualité des produits et informations visibles pour les clients). Assister l'équipe E-commerce avec le merchandising en ligne, la navigation sur le site et le contrôle qualité continu du site Web et du marketing par e-mail. AVEZ-VOUS LE PROFIL QUE NOUS RECHERCHONS ? Excellentes compétences interpersonnelles et de communication, à l'écrit comme à l'oral. Bilingue (Français/Anglais) ; l'anglais est nécessaire dans ce poste puisque la personne servira les clients venant de l'extérieur du Québec Expérience en service clientèle E-commerce. Expérience avec Shopify ou un CMS similaire préférée. Expérience avec les systèmes de gestion des tickets et les plateformes de retours E-commerce. Le candidat doit être motivé, patient, constant et exceptionnellement attentif aux détails. Doit être capable de travailler en équipe, mais aussi être autonome, capable de travailler et de résoudre des problèmes de manière indépendante. Doit être un penseur analytique et posséder une capacité à résoudre rapidement les problèmes. Faites partie de notre communauté grandissante en vous impliquant dans des groupes, des équipes et des initiatives comme Soyez Verts, Soyez Généreux, Soyez Bien et Soyez Célébrés. Centric Brands Inc. est un employeur garantissant l'égalité des chances et s'engage en faveur de la diversité et de l'inclusion. ABOUT US WORK WITH US! Centric Brands is a leading lifestyle brand collective that designs, sources, markets, and sells high-quality products in the Kids, Men's and Women's apparel, Accessories, Beauty, and Entertainment categories. The Company's portfolio includes licenses for more than 100 iconic brands. Centric Brands is headquartered in New York City, with offices in Montreal, Toronto, Los Angeles, Greensboro, London, and Hong Kong. For more information about Centric Brands, please visit https://www.centricbrands.com. SNEAK PEAK AT OUR BENEFITS: Industry-competitive salary Generous vacation Sick days Flexible hours Hybrid schedule Summer Fridays (half day) Casual wear Company Events Birthday gift Sample Sales Brand discounts Gym discount Training, development & career advancement opportunities D&I committee that is shaping the future of diversity, equity, and inclusion at Centric Brands though workshops, resources, and inspiring conversation. We are looking for a Customer Service Representative to join our growing team in Montreal, for a contract with possibility for Permanent employment. MAJOR RESPONSIBILITIES: Assist customers with E-commerce orders, returns, exchanges and respond to all customer inquiries via email, phone, social media & live chat. Review customer complaints and track complaint resolutions. Resolve complex and escalated customer service issues Keep an ongoing template of Customer Service responses to customers, so we know how to respond to every situation. Continuously update case templates for improvements Track lost packages, submit and follow through on claims Identify and escalate complex issues to senior representatives or supervisors. Respond to customer reviews on products both positive and negative. Manage customer service workflows and continuously think of customer service improvements. Stay on top of popular issues from customers and how we can improve Take initiative on product and size details, engage customer, recognize appropriate up-sell opportunities (i.e. inseam length, which size they should order, look in store, call store) Assist with Fraud Management and Chargebacks as needed Assist with the activation and receiving of new products on website (ie: QA products and customer facing information) Assist E-commerce team with online merchandising, site navigation and ongoing QA of the website & email marketing. DO YOU HAVE THE PROFILE WE'RE LOOKING FOR? Must have excellent interpersonal and communication skills, both written and verbal Bilingual (French/English); English is necessary for this position since the person will serve clients coming from outside Quebec. Experience in e-commerce customer service Shopify or similar CMS experience preferred Experience with ticketing systems and ecommerce returns platforms Candidate must be motivated, patient, consistent and be exceptionally detail-oriented Must be able to work in a team environment, but also be a self-starter who works and solves problems independently Must be an analytical thinker and possess an ability to resolve issues quickly Be part of our growing community by getting involved with groups, teams, and initiatives like Be Green, Be Giving, Be Well and Be Celebrated. Centric Brands Inc. is an Equal Opportunity Employer and is committed to diversity and inclusion. #LI-HR1 #LI-Hybrid